Training and Quality
Concentrix
full-time
Posted on:
Location Type: Office
Location: Makati City • Philippines
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Job Level
About the role
- Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
- Reports results of evaluations to appropriate Business stakeholders
- Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients
- Participates in internal quality audits designed to improve overall contact quality
- Maintains strong program knowledge base
- Meet departmental productivity requirements
- Complete phone time to keep current on programs
- Support management focus on review of key drivers, metrics and operational processes
Requirements
- Bachelor's Degree in related field from a four-year college or university
- Less than one year of relevant experience preferred
- Effective communication skills, both written and verbal
- Proficient in Microsoft Office
- Ability to multi-task and meet timelines on deliverable
- Detail-oriented
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
effective communication skillsdetail-orientedmulti-taskingtimeliness
Certifications
Bachelor's Degree