Concentrix

Business Partner

Concentrix

full-time

Posted on:

Location Type: Office

Location: Quezon City • Philippines

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Oversee end-to-end service delivery processes, ensuring adherence to service level agreements (SLAs), key performance indicators (KPIs), and client expectations.
  • Monitor and manage day-to-day operations, including workflow management, quality assurance, and escalations.
  • Lead, mentor, and develop teams to ensure optimal performance and continuous growth.
  • Act as the primary point of contact for client interactions, fostering strong relationships and ensuring client satisfaction.
  • Implement best practices and innovative solutions to enhance productivity and service delivery.

Requirements

  • Proven experience in a BPO or related industry with a focus on operations management.
  • Strong leadership, organizational, and communication skills.
  • Ability to manage multiple priorities and work in a fast-paced, dynamic environment.
  • Proficiency in data analysis, reporting, and operational tools.
  • Experience in client and stakeholder management.
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisreportingoperations management
Soft Skills
leadershiporganizational skillscommunication skillsclient managementstakeholder management