Concentrix

Dynamics CRM/SCM Customer

Concentrix

full-time

Posted on:

Location Type: Remote

Location: Costa Rica

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Tech Stack

CloudJavaScript.NETSQL

About the role

  • Establish yourself as a trusted advisor with key stakeholders at assigned customers
  • Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success
  • Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers
  • Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed
  • Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers

Requirements

  • Fluency in English
  • Effective communication skills to identify, engage, and interact with key stakeholders
  • Proficiency in delivering technical training
  • Consulting and customer facing role experience
  • Excellent problem-solving and troubleshooting skills
  • Ability to work collaboratively in a team environment
  • Deep technical acumen combined with a curiosity to continue learning
  • Excitement for modern engineering tools and practices
  • Dynamics CRM Enterprise level support and administration focused specifically with:
  • CRM infrastructure installation and configuration
  • CRM deployment configuration
  • CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows)
  • CRM integration
  • CRM performance and tuning optimization
  • Dynamics CRM Cloud Migration
  • Knowledge in CRM 2015+ build versions and upgrade experience
  • Architectural experience for Dynamics CRM on-premises
  • Need a strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting.
  • Environment health assessment experience
  • Data recovery planning
  • Dynamics 365 Customer Engagement Online and Power Platform
  • Up to date product knowledge in Dynamics 365 for Sales and familiarity with the other modules
  • Dynamics 365 Customer Service
  • Dynamics 365 Field Service
  • Dynamics 365 Customer Insights - Journeys
  • Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform
  • Dataverse
  • Power Apps
  • Power Automate
  • Power Platform admin center
  • Administration experience
  • Customization and Integration experience
  • Application Lifecycle Management experience
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Dynamics CRMCRM infrastructure installationCRM deployment configurationCRM customizationJavaScriptC# .NETCRM integrationSQLIISPower Platform
Soft skills
effective communicationproblem-solvingtroubleshootingcollaborationcuriositycustomer engagementtechnical training deliverystakeholder interactionteam supportfeedback provision