Full-stack Engineer

• Design, develop, and maintain Windows, Web, and Mobile applications using .NET MAUI and Microsoft technologies.
• Build cloud-connected solutions leveraging Microsoft Azure and AI services.
• Develop portals, shop-floor applications, collaboration tools, and mobile solutions.
• Participate in solution architecture sessions to design scalable systems, processes, and data flows that enhance ERP capabilities.
• Implement AI-powered features, including computer vision, OCR, natural language processing, and predictive analytics.
• Create dashboards and reporting solutions using Power BI to support business decision-making.
• Integrate applications with ERP systems, Office 365, SharePoint, Teams, OneDrive, CRM platforms, and third-party solutions.
• Collaborate with cross-functional engineering teams across Costa Rica and the U.S. to deliver high-quality, scalable software.
• Contribute to continuous improvement initiatives following Lean Agile methodologies.

Full Stack Software Developer creating cloud-connected applications for manufacturing and distribution sectors

Full Stack Software Developer

Full Stack Software Developer creating cloud-connected ERP and AI applications at TwinEngines in Costa Rica. Collaborating with teams in Costa Rica and the U.S. on innovative projects.

DevOps Engineer

• Work on service resiliency, performance tuning, and system design across Backcountry's platform
• Drive resolution of critical incidents and ensure fixes are methodically implemented through postmortems
• Leverage AI-assisted engineering tools (Claude Code, GitHub Copilot, MCP-based agents) to investigate, automate, and ship fixes across infrastructure and application repositories
• Reduce toil by designing and implementing automation
• Partner with other Site Reliability Engineers, developers, and architects to evaluate and implement best practices for current and future workloads
• Monitor system health and capacity, taking proactive action to fix problems before they occur
• Collaborate with engineering teams to build, deploy, and support features
• Build and maintain observability (metrics, logs, traces, profiles) and SLI/SLO instrumentation for Backcountry services
• Participate in FinOps initiatives across GCP and AWS, including capacity planning and committed-use discount strategy
• Participate in the on-call support rotation within the SRE team

Site Reliability Engineer focusing on optimizing cloud services for Backcountry.

Site Reliability Engineer

Site Reliability Engineer ensuring reliability, performance, and scalability across Backcountry's multi-cloud platform. Collaborating with engineering teams to improve systems and support features.

Auditor

• Lead ITGC and application control testing efforts
• Guide and review work completed by junior team members
• Perform walkthroughs, testing, and documentation for SOC 2, SOC 1, and HIPAA engagements
• Identify control gaps and provide recommendations for remediation
• Maintain strong client relationships through clear and proactive communication
• Ensure timely progress updates and escalate issues to management

Senior IT/GRC Auditor leading SOC 2 compliance engagements at Insight Assurance

Senior IT/GRC SOC 2 Auditor

Senior IT/GRC Auditor leading SOC 2 and IT compliance engagements at Insight Assurance. Guiding teams and ensuring high-quality audits across LATAM with a focus on ITGC.

Sales Development Rep

• Prospect potential clients
• Conduct outbound outreach
• Qualify leads
• Schedule discovery meetings
• Maintain CRM records
• Nurture prospects
• Support pipeline growth
• Conduct outreach through:
• Cold calling
• Email campaigns
• LinkedIn messaging
• Text messaging
• Referral follow-up

Sales Development Representative generating qualified appointments for BFG's sales team

Sales Development Representative – SDR

Sales Development Representative generating qualified appointments for BFG's sales team through outbound prospecting and lead nurturing activities. Ideal for professionals who enjoy building relationships and prospecting.

Business Development Rep

• Own the full sales cycle from inbound discovery to follow-up, closing, and successful onboarding, ensuring a smooth transition for new clients and hitting quota monthly
• Run 15+ discovery calls per week with C-level and Director-level prospects; uncover pain, establish urgency, and align the right product
• Know when to position which Magic product by becoming a true product expert and match offerings to prospect needs with precision
• Treat every lead like a win waiting to happen by working “not now” leads with discipline and creativity until the timing is right
• Work every deal to completion and don’t let momentum die; follow up persistently, update next steps, and never lose track of potential
• Own your pipeline like a pro while keeping HubSpot clean, prioritize outreach, and maintain deal velocity at all times
• Collaborate with Sales, Support, and Ops Teams to ensure clients start strong and are set up for long-term success
• Share what’s working and learn what’s not bringing a growth mindset to every deal, and adapt quickly when SOPs, experiments, or strategies evolve
• Continuously learn and improve, seeking feedback, applying it fast, and treating personal growth like part of the job
• Stay consistent, stay hungry while showing up with energy, drive, and the mindset that every day is an opportunity to win

Business Development Manager connecting SMBs to remote workers at outsourcing platform

Business Development Manager – Global

Business Development Manager at Magic, connecting SMBs to high-quality remote workers. Managing the sales cycle with a focus on results and client relationships.

Data Analyst

• Portfolio Analysis & Risk Modeling: Monitor and analyze daily, weekly, and monthly delinquency trends (30/60/90+ days past due).
• Segment the aging portfolio by financing product type (PPA, Lease, Loan), geographic region, utility territory, and customer credit tier (FICO score at underwriting) to identify pockets of risk.
• Develop predictive models to identify "high-risk" accounts early in the delinquency cycle (early-stage roll rates).
• Develop predictive analyses that provide cure confidence based on customer, system health, and maintenance inputs as well as the cure value based on lease and incentive value.
• Leverage Automated and AI agents and tools to drive insightful analyses and novel ways to highlight actionable data.
• Operational Collections Support & Strategy: Design, test, and optimize collections strategies (e.g., timing of automated SMS/emails vs. manual phone calls).
• Create and manage daily/weekly operational queues and calling lists for the collections team to maximize recovery rates.
• Analyze the cost-benefit of various recovery methods, including payment plans, automated clearing house (ACH) setups, and UCC-1 fixture filing legal actions.
• Solar-Specific Cross-Functional Analysis: Partner with the Operations & Maintenance (O&M) data team to cross-reference delinquent accounts with underproducing or offline solar systems.
• Reporting & Data Governance: Build, maintain, and automate interactive dashboards (via Power BI or Tableau) tracking key performance metrics like Bad Debt Expense, Roll Rates, and Days Sales Outstanding (DSO).

Data Analyst focused on collections in a tech-enabled solar service company

Data Analyst, Collections – Delinquency

Data Analyst focusing on collections and delinquency modeling for a rapidly growing solar service company. Work involves predictive modeling, operational strategy, and cross-functional analysis.

Support Engineer

• Act as frontline or backline support for SaaS hosted Enterprise Products.
• Independently troubleshoot complex issues, develop test cases, and identify root causes.
• Engages in critical thinking – “Why? What? So What? Now What?
• Meet SLAs for customer cases via phone, web, and community platforms.
• Build expertise across multiple products and serve as a Subject-Matter Expert (SME).
• Manage cases in Salesforce, maintaining detailed documentation and regular status updates with clear Next steps defined.
• Other duties as assigned.

Technical Support Engineer I providing high touch support for dedicated customers

Technical Support Engineer II

Technical Support Engineer I providing high touch support to major customers at Smarsh. Collaborating with internal teams and managing customer cases in Salesforce.

• Support TransUnion’s United States Credit Products on the OneTru platform
• Help improve platform reliability and accelerate issue resolution
• Drive operational excellence initiatives that improve system reliability
• Partner with teams to maintain Service Level Agreements (SLAs) and Service Level Expectations (SLEs)
• Reduce manual effort through automation, tooling enhancements, scripting, and process optimization
• Improve observability and incident response
• Provide Tier 1 and Tier 2 technical support
• Lead customer onboarding support activities
• Coordinate issue resolution with internal technology teams and external vendors
• Create and maintain technical documentation, knowledge base articles, and operational runbooks

DevOps Support Engineer improving availability of credit products at TransUnion

DevOps Support Engineer

DevOps Support Engineer improving platform reliability and operational performance for TransUnion's credit products. Support 24/7 operational readiness and manage complex technical applications.

Backend Engineer

• Lead development efforts for key DHI Information Technology software applications and frameworks
• Serve as a technical leader for the DHI Information Technology Online Scrum Team
• Design, develop, test, troubleshoot, maintain, and support secure enterprise applications
• Partner with stakeholders and senior leaders to define technical direction
• Maintain and enhance end-to-end continuous integration and continuous delivery (CI/CD) pipelines
• Research, evaluate, and recommend technologies

Lead Developer for DHI Information Technology software applications at TransUnion

Senior .NET Developer

Lead Developer for DHI Information Technology software applications at TransUnion. Focusing on secure enterprise applications and technical leadership within a remote environment.

Account Executive

• The Full Sales Cycle: Managing warm leads from the initial hello to the final "yes."
• Relationship Building: Quickly establishing rapport with prospects to understand their needs.
• Strategic Selling: Mastering the art of upselling and cross-selling to maximize every interaction.
• Data Integrity: Maintaining a clean CRM to ensure no opportunity falls through the cracks.

Sales Representative managing warm leads for HelpGrid's revenue growth

Sales Representative

Sales Representative managing the full sales cycle and warm leads for HelpGrid. Focus on relationship building and strategic selling for eCommerce clients.

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