Concentrix

Customer Support Rep – Military Spouses

Concentrix

full-time

Posted on:

Location Type: Remote

Location: Ohio • South Carolina • United States

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Salary

💰 $20 per hour

Job Level

Junior

About the role

  • Provide inbound and outbound customer support using a call flow guide
  • Identify/develop opportunity to offer targeted company’s products and services (i.e. upselling, cross selling, lead generation (not cold calls), upgrades)
  • Deliver superior customer experience in every interaction through identifying, capturing, and addressing customer needs.
  • Order processing and monitoring
  • Track, document, and retrieve information in databases
  • Offer additional products and/or services with every interaction
  • Deliver expert customer experiences…with a smile.

Requirements

  • Be a Military Spouse
  • Must be at least 24 years of age
  • 1+ year of customer service experience
  • 6+ months of soft sales experience preferred (upselling/recommending products or services, soliciting, telemarketing, etc.)
  • Open availability
  • A high school diploma or GED
  • A quiet, distraction-free environment to work from in your home
  • Proficiency in fast-paced multi-tasking
  • Eagerness to learn new technologies
  • Strong computer navigation skills and PC knowledge
  • A desktop or laptop to complete PC and internet testing; A work computer will be provided after hire.
  • High Speed internet (no wireless/hotspots or satellite) and a smartphone
  • Must reside in the United States and have a valid U.S. address for residence
Benefits
  • medical, dental, and vision insurance
  • comprehensive employee assistance program (EAP)
  • 401(k) retirement plan
  • paid time off and holidays
  • paid training days
  • DailyPay enrollment option to access pay "early," when you want it
  • paid training and performance-based incentives
  • lucrative employee referral bonus opportunities
  • company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
  • health and wellness programs with trained partners to help promote a healthy you
  • mentorship programs that support your rewarding career journey
  • work-from-home convenience
  • programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
  • celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicesoft salesupsellingcross sellinglead generationorder processingdatabase managementmulti-taskingcomputer navigationPC knowledge
Soft skills
customer experiencecommunicationproblem-solvingadaptabilityeagerness to learnattention to detailinterpersonal skillspositive attitudetime managementteamwork
Certifications
high school diplomaGED