ComPsych

Product Manager

• Be a product thought leader for your business unit, including strategy, requirements, prioritization, and the roadmap
• Own and manage the product backlog including writing stories, mitigating risk, prioritizing effectively, and unblocking the team
• Synthesize market needs into product requirements and drive alignment with leadership on prioritization for the roadmap
• Adopt AI for research, requirements, and prototyping
• Support market research, due diligence, and strategic assessment of product partnerships with other companies
• Lead workshops and other cross functional exercises to explore product opportunities
• Own the product roadmap for your business unit and execute with cross functional teams to deliver on it
• Articulate a compelling product vision and inspire cross-functional teams to rally around it
• Enable customer-facing teams with product knowledge and direction
• Engage with customers and lending product thought leadership in support of further product development, customer success, and business development activities
• Mentor and foster the development of best practices within the Product Management team
• Enable highest leverage work for yourself and others

Senior Product Manager – Behavioral Health

Customer Success Manager

• Responsible for leading, coaching, and developing a team of Account Representatives; including setting goals, assessing performance, and driving professional growth
• Support team members in navigating complex inquiries, escalated issues, and multi-stakeholder customer environments
• Partner with the team to ensure the effective delivery of programs to high-volume accounts, including implementation, planning, communications, training, issue resolution, and reporting
• Provide leadership and direction to customer success staff to enhance client relationship skills and the understanding of customers' business and human capital and benefits issues
• Identify, create and execute enhancements to customer service delivery which may include processes, tools and automation that are implementable at scale.
• Develop replicable methods for improving operational effectiveness and strategic goals.
• Collaborate with business leaders and team members to ensure ComPsych is strategically positioned for continual growth and remains at the leading edge of the industry
• Identify potential upsell opportunities to better satisfy customer needs while increasing ComPsych’s overall profitability
• Other duties as assigned

Customer Success Leader – Behavioral Health

Advisor

• Serve as the primary operational point of contact for HR partners on leave and accommodation matters across an assigned book of business, delivering a responsive, high-quality client experience.
• Own and lead the operational meeting cadence with HR partners, setting agendas, facilitating discussions, documenting action items, and following through on commitments.
• Partner with account management on strategic account activity, serving as the operational, leave, and accommodation subject-matter expert in joint client-facing engagements.
• Act as the first point of escalation for operational, claims, and accommodation concerns, driving timely resolution and clear communication.
• Build trusted, long-term relationships with partner stakeholders that strengthen retention and program value
• Ensure consistent achievement of service, quality, productivity, and compliance objectives across the assigned book of business.
• Respond to HR partner inquiries on claims and accommodation status within established service-level agreements (SLAs), providing prompt acknowledgment and resolution.
• Monitor operational performance through data analysis, reporting, and key performance indicators (KPIs) to inform decisions and prioritize work.
• Drive proactive issue resolution and risk mitigation to ensure uninterrupted service delivery.

Leave & Accommodation Advisor

Attorney

• Telephonically provide legal resources and information to clients on a variety of issues and topics including family law, tenant rights, and consumer issues
• Research various legal topics to ensure the team is up to date on changing legislation
• Assist in the development of new strategies and services to help individuals resolve their legal issues
• Special projects as assigned
• Other duties as assigned

Analyst

• Monitor real-time queue and adherence to ensure SLA and response times are met.
• Evaluating peaks in customer interaction volume to respond to any fluctuations
• Coordinate coverage and completion of real-time intra-day, daily, weekly, and monthly deliverables; including forecast, schedules, and reporting.
• Delivering all scheduled reports based on established deadlines.
• Partner with staff, leaders, and peers to identify opportunities based on analysis of available data; translating into action plans for improved performance.
• Perform updates to agent profiles, skilling, schedules, etc.
• Maintain accurate data within WFM by tracking attendance, attrition, agent readiness, and leave of absence.
• Maintain and update procedural documentation to ensure accurate and standardized processes are being followed across the team.
• Generate reports to update management on performance, agent adherence, and production. Analyzing this data to provide recommendations for improvement
• Maintain a positive work environment that supports high performing teams, multi-skilled agents.
• Providing information to operational leaders on agent productivity and adherence
• Other duties as assigned

Absence Workforce Analyst

Counselor

• Conduct a comprehensive assessment of the clients’ presenting issues, establishes a treatment plan aimed at resolving identified issues, and facilitates a referral to long-term treatment and/or community resources when clinically appropriate.
• Maintain a full time caseload of appointments each day
• Utilize brief, solution-focused interventions to resolve the clients’ presenting issue
• Ensure safety for clients who present at risk to harm self/others
• Ensure that all clients are properly referred to long-term treatment, when clinically appropriate, utilizing their benefit plan and/or community resources
• Maintain up-to-date documentation for all client contacts in the ComPsych system per established procedures and processes
• Continually strengthen professional knowledge base through review of trends related to telehealth counseling, effective treatment modalities, and evidence-based interventions
• Other duties as assigned.

Telehealth Counselor

Consultant

• Provide telephone and chat-based support by conducting in-depth clinical assessments and referring clients to appropriate resources, including therapists, counselors, and relevant wellness resources.
• Conduct client assessments and apply coaching methodologies to develop personalized health and wellness strategies that foster positive behavioral change.
• Ensure adherence to departmental protocols, industry best practices, and specific client requirements to guarantee compliance and the delivery of high-quality service.
• Provide services in a culturally competent, inclusive, and respectful manner to individuals from diverse backgrounds with varied needs.
• Exercise sound judgment, critical thinking, and problem-solving skills to assess situations, promptly resolve concerns, and facilitate the provision of appropriate support, with the aim of enhancing the overall client experience.
• Inform clients—in a professional and empathetic manner—about available resources, eligibility criteria, and the services offered by the program.
• Maintain accurate, comprehensive, and up-to-date documentation of all client interactions within the organization's internal database system.
• Stay informed about emerging trends, resources, and best practices in the field of behavioral health to continuously enhance service delivery.
• Collaborate with internal and external stakeholders to ensure continuity of care and alignment with specific client service expectations.
• Strictly adhere to medical confidentiality and applicable data protection regulations (e.g., GDPR in Europe, PDPA in Singapore, PIPEDA in Canada).

Guidance Consultant

• Serve as the primary operational point of contact for HR partners on leave and accommodation matters across an assigned book of business, delivering a responsive, high-quality client experience.
• Own and lead the operational meeting cadence with HR partners, setting agendas, facilitating discussions, documenting action items, and following through on commitments.
• Partner with account management on strategic account activity, serving as the operational, leave, and accommodation subject-matter expert in joint client-facing engagements.
• Act as the first point of escalation for operational, claims, and accommodation concerns, driving timely resolution and clear communication.
• Build trusted, long-term relationships with partner stakeholders that strengthen retention and program value.
• Ensure consistent achievement of service, quality, productivity, and compliance objectives across the assigned book of business.
• Respond to HR partner inquiries on claims and accommodation status within established service-level agreements (SLAs), providing prompt acknowledgment and resolution.
• Monitor operational performance through data analysis, reporting, and key performance indicators (KPIs) to inform decisions and prioritize work.
• Drive proactive issue resolution and risk mitigation to ensure uninterrupted service delivery.

Leave and Accommodation Advisor

Program Manager

• Manage the operational execution of customer health and well-being programs and products, rewards programs, wellness challenges, communications, and program enhancements.
• Coordinate customer projects including timelines, deliverables, approvals, testing, launch readiness, and ongoing program support.
• Manage customer and internal reporting requests, reporting enhancements, reporting audits, and dashboard reviews.
• Analyze customer engagement and health and well-being product data to identify trends, opportunities, and recommendations.
• Create reports, executive summaries, presentations, dashboards, and materials supporting customer reviews and leadership reporting.
• Manage customer and internal reporting requests, ensuring accurate, timely and actionable insights.
• Support implementation and ongoing management of digital well-being solutions.
• Serve as the day-to-day operational lead for assigned vendor partnerships, including project coordination, issue resolution, enhancement tracking, and business reviews.
• Coordinate vendor meetings, maintain project documentation, and track action items, risks, and deliverables.
• Lead Creative Services projects including customer communications, challenge promotions, flyers, toolkits, and other marketing materials.
• Manage project plans, timelines, trackers, dependencies, risks, and status updates for customer-facing initiatives and departmental projects.
• Leverage AI-enabled tools to enhance project management, reporting, customer communications, content development, and operational efficiency.
• Identify and implement opportunities to automate processes, improve workflows, and generate actionable insights using AI and emerging technologies.
• Support strategic initiatives, product enhancements, innovation projects, customer campaigns, and operational improvement efforts.
• Develop and maintain project documentation, workflows, standard operating procedures, templates, and governance processes.
• Partner with Account Management, Sales, Customer Success, Coaching Team, Product, Reporting, Marketing, Operations, and other internal teams and vendor partners to support successful customer outcomes including demos, upsells, and other customer presentations as needed.
• Attend customer meetings to provide program updates, reporting insights, and operational support.
• Identify and implement innovative approaches that enhance the participants’ experience, increase engagement, and improve operational efficiency.

Program Manager – Engagement & Rewards

• Manage the operational execution of customer health and well-being programs and products, rewards programs, wellness challenges, communications, and program enhancements.
• Coordinate customer projects including timelines, deliverables, approvals, testing, launch readiness, and ongoing program support.
• Manage customer and internal reporting requests, reporting enhancements, reporting audits, and dashboard reviews.
• Analyze customer engagement and health and well-being product data to identify trends, opportunities, and recommendations.
• Create reports, executive summaries, presentations, dashboards, and materials supporting customer reviews and leadership reporting.
• Support implementation and ongoing management of digital well-being solutions.
• Serve as the day-to-day operational lead for assigned vendor partnerships, including project coordination, issue resolution, enhancement tracking, and business reviews.
• Identify and implement opportunities to automate processes, improve workflows, and generate actionable insights using AI and emerging technologies.

Trainer

• Train all new hires on daily job responsibilities, internal processes, policies, procedures, and proprietary systems, and provide employment recommendations based on demonstrated competencies and performance during training.
• Independently develop, maintain, and continuously improve training curricula, materials, manuals, and learning resources to ensure accuracy, relevance, and effectiveness.
• Design, facilitate, and evaluate instructor-led and virtual training programs for new hires and existing staff using adult learning principles.
• Assess learner competency through observation, coaching, role-play, quality reviews, and performance evaluations, providing timely feedback and recommendations.
• Identify training and development needs through quality audits, performance trends, and monitoring activities, and develop targeted educational interventions to address performance gaps.
• Develop, coordinate, and facilitate ongoing education and professional development programs to enhance clinical knowledge, technical skills, and service quality.
• Maintain accurate training records, competency assessments, attendance, and documentation of employee progress.
• Evaluate training effectiveness using learner feedback, quality metrics, operational data, and performance outcomes, and implement improvements as needed.
• Provide ongoing coaching to new hires and employees to reinforce learning, improve performance, and support successful transition into their roles.
• Communicate effectively with managers regarding employee progress, development needs, competency assessments, and training recommendations.
• Maintain and update training manuals, job aids, and educational materials to reflect policy, procedural, regulatory, and system changes.
• Respond to team members and customer needs in a timely, professional, and collaborative manner to foster a positive team environment.
• Prioritize and organize workload to meet deadlines while managing multiple training initiatives and competing priorities.
• Collaborate with management, account management, quality, and operational leaders on client presentations, special projects, and initiatives that improve operational and clinical performance.
• Coordinate staff development seminars and educational initiatives that support ComPsych's quality standards, clinical excellence, and organizational objectives.
• Perform other duties as assigned.

Global Trainer – Behavioral Health

Full-stack Engineer

• Design, implement, and maintain Genesys Cloud CX solutions, focusing on integration and deployment in a cloud environment.
• Configure and manage IVR (Interactive Voice Response) systems, ACD (Automatic Call Distribution), and Workforce Management tools to optimize contact center operations.
• Monitor system performance, troubleshoot issues, and provide technical support and resolution for complex incidents related to the Genesys Cloud platform.
• Collaborate with cross-functional teams, including IT, Operations – Call Centers, management, and external vendors to ensure seamless functionality and scalability of the contact center systems.
• Develop and execute test plans to validate new releases, updates, and deployments in the Genesys environment.
• Provide support to end-users and management, empowering them to utilize the system features and capabilities effectively.
• Keep abreast of new trends and technologies in the contact center industry, specifically related to Genesys Cloud solutions and workforce optimization.
• Document all system configurations, updates, and procedures to ensure consistency and continuity across the platform.
• Participate in on-call rotations to support critical system functions outside regular business hours as needed.
• Implement, maintain, and support audio/video conferencing hardware and software, including Zoom and Genesys clients.
• Manage domestic and international telecommunications vendors.
• Reconcile telephone bills to ensure they are on target with the budget and reflect the contracts.
• Manage contact center reporting and other related tasks

Senior Telecom Engineer – Genesys

Payroll

• Process end-to-end payroll for employees across multiple countries, using various platforms, ensuring accuracy and timeliness according with local pay cycles.
• Collect, validate and input payroll data including new hires, terminations, salary changes, bonuses and benefit deductions.
• Validate and audit payroll inputs including salary changes, bonuses, commissions, equity awards, and deductions prior to each pay run.
• Coordinate with in-country partners to execute payroll runs.
• Provide and assist Finance with reconciliation of payroll registers, general ledger postings, and bank funding files each cycle.
• Process off-cycle payments, corrections and final payments in compliance with local termination requirements and company policy.
• Ensure payroll practices comply with local tax codes, labor laws, and statutory reporting requirements across all supported countries.
• Prepare and submit statutory filings, tax remittances, and year-end reporting (e.g., tax forms, social contributions) in partnership with local vendors.
• Monitor changes in payroll-related legislation and update internal processes accordingly.
• Support internal and external payroll audits by providing documentation and resolving findings.
• Stay current on legislative changes (income tax, employer contributions, statutory benefits) and update payroll processes accordingly.
• Oversee the preparation and filing of statutory payroll reports, tax remittances, and year-end filings (e.g., P60s, W-2s, T4s, BAS statements) in partnership with local advisors.
• Maintain accurate payroll records in compliance with data privacy regulations (e.g., GDPR).
• Partner with HR to ensure accurate and timely transfer of employee data affecting pay (new hires, terminations, leaves, promotions).
• Serve as a primary point of contact for employee payroll inquiries, resolving issues accurately and within agreed service-level timelines.
• Escalate complex payroll issues to the appropriate internal teams or external advisors and track resolution to closure.
• Produce and distribute employee pay statements, tax documents, and earnings letters in compliance with local requirements.
• Support benefits administration as it intersects with payroll deductions and contributions.
• Identify opportunities to streamline and standardize payroll processes across regions.
• Support implementation, upgrades and maintenance of payroll systems and integrations.
• Document payroll procedures and maintain standard operating procedures (SOPs) for each country supported.
• Assist with testing and validation during system upgrades, new country rollouts, or vendor transitions.
• Other duties as assigned.

Global Payroll Specialist

• Brindar asistencia telefónica y por chat mediante la realización de evaluaciones clínicas exhaustivas y la derivación de los clientes a recursos adecuados, tales como terapeutas, consejeros y otros recursos de bienestar pertinentes.
• Realizar evaluaciones de los clientes y aplicar metodologías de coaching para desarrollar estrategias personalizadas de salud y bienestar que fomenten cambios positivos en el comportamiento.
• Asegurar el cumplimiento de los protocolos del departamento, las mejores prácticas del sector y los requisitos específicos de los clientes para garantizar la conformidad normativa y la prestación de un servicio de alta calidad.
• Prestar servicios de manera respetuosa, inclusiva y culturalmente competente a personas de diversos orígenes y con necesidades variadas.

Senior Product Manager – Behavioral Health

Customer Success Leader – Behavioral Health

Leave & Accommodation Advisor

Attorney

Absence Workforce Analyst

Telehealth Counselor

Guidance Consultant

Leave and Accommodation Advisor

Program Manager – Engagement & Rewards

Program Manager

Global Trainer – Behavioral Health

Senior Telecom Engineer – Genesys

Global Payroll Specialist

Consultor de Orientación

Guidance Consultant