Account Manager – Absence

ComPsych

Account Manager growing partner customer accounts for ComPsych’s workplace mental health and absence solutions. Managing retention, client relationships, service delivery, reporting, and upselling.

Posted 8/18/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic account management, client relationship development, and project management within a regulated industry. Proficient in analyzing customer needs and driving account growth through effective communication and collaboration.

Highest-signal resume keywords

Account Management ExperienceStrategic Account ManagementProject Management SkillsCommunication SkillsMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementProject ManagementUtilization AnalysisTrend ReportingCritical ThinkingAttention to DetailCustomer Satisfaction MetricsUpsellingRelationship ManagementMulti-Stakeholder Coordination

Soft Skills

Excellent CommunicationPresentation SkillsRelationship DevelopmentProblem SolvingAbility to Manage Competing Priorities

Tools & Technologies

CRM SoftwareMicrosoft Office Suite

Industry Keywords

Human ResourcesBusiness AdministrationInsuranceBenefitsHealthcareRegulated IndustryClient RetentionAccount GrowthPartnership ManagementConsultant Relationships

About the role

Key responsibilities & impact

Own and manage overall satisfaction, retention, and account growth for a book of customer accounts within ComPsych’s partnerships
Meet client retention and account growth goals through customer satisfaction metrics and upsell opportunities
Develop and manage client relationships using insight and independent judgment
Understand customers’ business, human capital, and benefits concerns and position ComPsych’s value proposition
Provide project management and develop communication strategies for newly implemented accounts
Train internal staff and customer staff for newly implemented accounts
Investigate, track, and resolve customer and client concerns, including in multi-stakeholder environments
Prepare utilization-related analysis and trend reports
Evaluate implementation processes and recommend and drive efficiency and client-experience improvements
Collaborate cross-functionally with Operations, Compliance, Product, and Sales
Support the partnership lead as needed
Establish and build working relationships with ComPsych business leaders and team members
Travel for mandatory kick-off events, customer meetings, and other business needs
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Human Resources, Business Administration, or another related field required
2+ years of account management experience in a regulated industry required
3+ years of insurance, benefits, healthcare, or human resources–related account management experience preferred
Strong experience providing strategic account management to accounts required
Experience with large or complex accounts a plus
Experience supporting partnership, broker, consultant, or channel relationships a big plus
Proven track record of successfully selling additional service lines to current customers
Excellent communication, presentation, and relationship management skills
Project management, critical thinking, and strong attention-to-detail skills required
Ability to manage competing priorities across multiple customer accounts
Strong skills in Microsoft Office Suite required
CRM experience a plus
Consistent and reliable high-speed internet and a distraction-free, disruption-free, noise-free workspace required
Ability to be present on camera during work-related trainings, meetings, and events
Ability to sit or stand at a desk for prolonged periods while working on a computer
Ability to travel as necessary to meet new and existing customers, approximately 25%

Benefits

Comp & perks

Full benefits package
Paid Time Off (PTO)
Medical
Dental
Vision
401(k) with match
Robust EAP
Wellness program
Bonus
Remote work schedule