Guidance Consultant, Clinical EAP Intake and Triage

ComPsych

Guidance Consultant conducting remote clinical EAP intake and triage for ComPsych, a global workplace mental-health and absence-management provider. Supporting clients by phone and coordinating appropriate care resources.

Posted 8/12/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing remote support for behavioral and emotional health issues, conducting clinical intakes, and maintaining accurate case documentation. Proficient in critical thinking, problem-solving, and collaborating with teams to ensure client care continuity.

Highest-signal resume keywords

Master's Degree In CounselingClinical Assessment ExperienceCrisis Stabilization ExperienceActive Listening SkillsCustomer Service Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clinical IntakeCase DocumentationBehavioral Health Trends MonitoringCritical ThinkingProblem-Solving

Soft Skills

EmpathyAttention To DetailMultitaskingOrganizational SkillsSelf-Motivation

Tools & Technologies

Proprietary Database

Industry Keywords

Behavioral HealthMental HealthChemical DependencyCrisis ManagementWellness Resources

About the role

Key responsibilities & impact

Provide direct remote support to clients on behavioral, emotional health, family, and wellness-related issues
Conduct clinical intakes by telephone and refer clients to appropriate resources, such as therapists or counselors
Follow departmental protocols, best practices, and customer requirements
Resolve client issues and identify resources using critical thinking and problem-solving
Educate clients about resources, eligibility, and services
Maintain complete and accurate case documentation in the proprietary database
Monitor emerging behavioral health trends and best practices
Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations
Perform other duties as assigned

Requirements

What you’ll need

Minimum of Master's in Counseling, Psychology, Social Work, or a Behavioral Health field
Superior active listening skills
Demonstrated ability to be empathetic to client concerns
Outstanding customer service skills
Clinical assessment experience in mental health, chemical dependency, and crisis stabilization
Sound clinical judgment and critical thinking skills
Experience working with clients in crisis
Strong attention to detail and ability to multitask
Excellent organizational skills
Highly self-motivated and dependable
Stable work history required
Intermediate computer skills

Benefits

Comp & perks

Full benefits package for full-time employees in accordance with local labor laws
Statutory paid leave and public holidays
Employer-sponsored health and social insurance contributions (where applicable)
Employee wellbeing programs
Access to Employee Assistance Programs (EAP)