CMA CGM

Human Resources

• Supportare le principali attività di Compensation & Benefits con focus sul perimetro Italy
• Collaborare all’applicazione degli aspetti normativi legati alle politiche retributive
• Gestire l’aggiornamento e la qualità dei dati HR sul sistema interno (SAP SuccessFactors)
• Supportare la reportistica e le analisi quantitative a supporto delle decisioni HR
• Contribuire allo sviluppo di tool e strumenti di analisi per migliorare l’efficacia e l’efficienza delle attività Comp&Ben.

Compensation and Benefits Specialist

Account Executive

• Establish relationships with new customers and secure contracts with new customers.
• Drive the entire sales cycle from initial customer engagement to close sales.
• Build and maintain a healthy sales pipeline to meet or exceed sales targets.
• Prospect for potential customers using various direct methods such as calling and face to face meetings, and indirect methods such as networking.
• Provide forecasts on the best case and sales volumes over relevant time periods.
• Give sales presentations, submit opportunities, and submit activity and results reports to leadership.
• Develop and maintain functional knowledge of the products, services and operations offered by the company.
• Interact regularly with station and operations managers and develop close and cooperative working relationships with operational staff to ensure customers’ needs are met.
• Schedule and conduct a pre-determined number of face-to-face sales visits as directed by the sales or station management.
• Input sales call information into the sales data system or other designated sales call software provided by the company and/or provide sales reports as directed by sales or station management.
• Maintain a pre-determined number of target accounts and demonstrate active attention to those accounts and progress toward closing.
• Meet or exceed sales threshold/quota as defined by the company.
• Work cooperatively with other sales and operational staff to support a team-selling environment.

Field Sales Executive II

Customer Support

• Ensure effective communication channels with both internal teams and external customers, utilising your advanced technical knowledge and support skills related to air freight policies, procedures, and practices.
• Review, complete, and accurately process various air transport documentation and maintain detailed databases and reports critical to operations and compliance.
• Provide investigative support and formulate well-informed recommendations to resolve product and service-related issues, enhancing customer experience and operational efficiency.
• Assist in reviewing, updating, and implementing air transport policies and operational practices to align with organisational goals and industry standards.
• Support compliance efforts by adhering to applicable laws, standards, and regulations, escalating issues appropriately when required.
• Perform additional tasks as assigned, demonstrating flexibility and a proactive approach to continuous improvement within the department.

Customer Service Administrator

Customer Success Manager

• Develop and maintain robust customer relationships
• Collaborate effectively with the Contract Optimization team and internal stakeholders
• Act as the customer's advocate within CEVA FM Mexico
• Monitor and analyse key performance indicators (KPIs) and customer feedback
• Support contract negotiation processes and renewals
• Lead scheduled and ad hoc review meetings with clients
• Ensure compliance with company policies and contractual obligations

Recruitment

• Full ownership of the end-to-end recruitment cycle
• Conduct interviews and assess candidate competencies
• Define targeted sourcing strategies
• Ensure a smooth and respectful candidate experience

Talent Acquisition Specialist, Senior

Project Manager

• Serve as main contact for operations of CMA CGM Group ships spares activities
• Ensure KPI Milestone updates for visibility to CMA
• Liaise with personnel for missing documents and discrepancies
• Plan PO based on priority for timely delivery
• Send Pre-alerts to destination stations/agents
• Monitor last mile delivery till POD obtained
• Consolidate billing invoices and manage freight charges

Project Management Professional

• Provide exceptional customer service to internal and external stakeholders
• Manage and monitor shipment processes for maritime and air freight
• Maintain accurate documentation and records
• Collaborate with cross-functional teams to troubleshoot and resolve issues
• Support continuous improvement initiatives

Customer Service Professional

Operations

• Manage the overall execution of accounts at an operations management level
• Oversee SOP, maintenance and ensure operational best practices
• Serve as key contact point of contact for customer logistics and internal stakeholders
• Work with CEVA B2B and IS&S Support teams and GTN to troubleshoot and provide business support
• Manage essential account documentation with current information
• Audit system for accuracy and completeness of data
• Drive operational excellence and improvement with all customer/vendor partners
• Implement solutions to address and correct identified issues pro-actively
• Manage staff to ensure completion of SOP compliance, scheduled tasks and responsibilities key to account operations
• Ensure that account billing is carried out in a timely, accurate, and complete manner
• Prepare performance data for monthly reporting requirements and QBR meetings

Senior Operations Manager

Administration

• Coordinate the activities of the Transborder department to ensure fast, courteous and efficient customer experience
• Keep clients informed of the status of their shipment.
• Receive orders from clients and analyze their needs.
• Communicate with different stakeholders to offer superior customer service.
• Suggest innovative solutions to clients.
• Open files for shipment and enter data in the operational system according to ISO standards.
• Organize the pick-up and delivery of freight.
• Invoice clients, ensuring all charges for services rendered are included.

Carrier and Partner Management Administrator

Supply Chain

• Develop working relationships with internal and external customers
• Assist with account management such as maintaining customer profiles, details and service needs
• Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs
• Interface with airlines, shipping, truck and related carriers to understand requirements, track shipments or details
• Manage various documents for accuracy; requires operational knowledge of customers, carriers, and procedures
• Update various operational/customer data in software systems and applications
• Create and processes invoices, reviews for operational accuracy, and works with customers on questions and payment
• Assist with running and summarizing operational reports and details; present information to co-workers or supervisors as needed

Supply Chain Operations Specialist II

Manager

• Coordinate and manage safety performance, compliance, and program management
• Facilitate training to employees
• Monitor KPI’s and implement continuous improvement opportunities
• Create cost savings through LEAN & FIT
• Act as the subject matter expert for quality and safety standards
• Support new business implementation and scope changes
• Provide guidance to facility employees/management

Quality Manager

Content Marketing Manager

• Concevoir et optimiser la logique de détection sur les plateformes SIEM/XDR
• Piloter l'amélioration continue des capacités de détection
• Collaborer avec les équipes SOC et Threat Intelligence
• Évaluer l’efficacité des détections
• Contribuer aux initiatives de formation et de partage de connaissances

Content Detection Engineer

• Guide team members in the resolution of issues arising during day-to-day business; act as initial point of escalation for operational issues
• Identify root causes, define and implement corrective actions within the operational team as necessary to prevent / address issues as they arise
• Monitor and analyze compliance and performance of carriers and suppliers with the use of dashboards and reports, ensuring follow up with respective supply chain stakeholders
• Attend customer meetings on operational topics where required, provide input as required to prepare team meetings, monthly reviews and quarterly business reviews
• Support the on-boarding of suppliers to ensure SOP compliance
• Monitor KPIs, identify continuous improvement opportunities and discuss suggestions with Operations Management
• Contribute to the design and implementation of improvements to processes or policies in collaboration with other PRISM functions within the Control Tower or region
• Manage other tasks assigned by Operations Managers
• Schedule and manage team workload, overtime and vacation planning to ensure business continuity and prevent disruption to operations
• Ensure adherence to established work standards and work processes
• Provide input to Operations Manager in performance evaluation and professional development of team members, including training / development plans and succession planning

Logistics Operations Operator

• Oversee day to day management and quality of the Military Customer Service Team
• Provide technical support to front line staff and assist with complex inquiries
• Ensure emails and cases are actioned within 2 hours of receipt

Senior Manager, Military Customer Care

Engineer

• Leading and supporting projects of varying complexity, based on site annual plans and central innovations
• Taking ownership of a workstream in new customer implementations, internal relocations, or innovations
• Maintaining communication with stakeholders through project meetings and planning
• Drafting process descriptions and performing data analyses to support project participants and stakeholders in decisions and improvements
• Proactively identifying improvements in operations and (innovative) warehousing solutions