CMA CGM

Business Development Rep

• Develop and manage a personal sales pipeline aligned with company goals
• Develop and maintain functional knowledge of the products, services and operations offered by the company
• Secure new air and ocean freight business to meet or exceed sales targets
• Conduct client visits (virtual and in-person) to build relationships and close deals
• Lead tender submissions and manage spot and regular quotations with internal support
• Apply consultative sales techniques to deliver value-driven customer experiences
• Collaborate with operations, procurement, and finance teams to ensure service excellence
• Report on sales activity, pipeline performance, and revenue forecasts

Area Business Development Manager

Systems Engineer

• Responsible for conducting business analysis as it relates to software, processes or design for project planning requirements analysis, software testing, or end-user training activities for business applications and technology that impacts business operations.
• Perform routine analysis, process design or system configuration, development, testing implementation and/or support of applications, processes or controls that will allow the IT department to achieve project goals.
• Document business requirements and write specifications for applications customizations.
• Research and make recommendations on the optimal method of task execution during a project.
• Evaluate and recommend modifications of basic IT systems that takes into account changes in business requirements or equipment configurations that would improve and simplify business systems and reduce operating costs.
• Develop data flow, formulas, and methods supplying relative illustrative charts, tables, diagrams, and procedural statements.
• Communicate and provide to the customer, via phone or e-mail, information regarding the basic resolution to application related problems.
• Ensure the availability, quality and integrity of information.
• Provide basic communication to teams regarding business requirements (enhancement scope, impact, solutions, etc.).
• Document and monitor service level agreements as requested to ensure that information technology systems are accessible and perform at agreed-to service levels.
• Follow established policies and procedures; determine and recommend potential enhancements.
• Perform other duties as assigned.

Systems Operations Analyst I

Customer Support

• Communicate information to operations and sales personnel on shipments which require special handling.
• Advise customers, sales personnel and station management of the current status of all shipments.
• Respond promptly and professionally to customer requests for status of shipments, routings, 'Paid-On-Delivery' charges or other inquiries.
• Coordinate with sales and customers to develop customer specific stand operating procedures.
• Follow-up on sales leads provided from daily shipment logs and quotes.
• Assist in customer service and the preparation of quotes.
• Perform other duties as assigned.

Customer Service Representative I

Account Manager

• Work with Regional Account Management on a defined list of Key Accounts
• Ensure customer satisfaction and profitable growth
• Organize & Ensure follow up performance review (KPIs, Volumes, Action plan..)
• Drive regular workshops (internal/network + customer) to review processes, performance
• Prepare & participate to periodic business reviews (weekly, monthly, quarterly, annual..)
• Interact with customer to understand their demand / requirements
• Assist Global account Management during tender process
• Implement tenders with Implementation team + new projects
• Suggest new routings, optimization
• Resolution of complaints + investigation
• Liaise with purchasing department (cost optimization, new routings)
• Prepare technical & commercial proposals for new solutions

Operational Key Account Manager – Healthcare

Representative

• Answer incoming calls and customer service emails
• Provide updates on shipments
• Liaison between external and internal customers for issue resolution
• Update tracking reports
• Seek opportunities to increase knowledge and collaborate to improve processes

Client Solutions Representative – Exports

Marketing

• Support the Marketing team across data insights/analytics and marketing communications
• Gain hands-on exposure to market research, data analysis, customer insights, and the planning, creation, and deployment of marketing communications and sales collateral
• Work closely with internal stakeholders, overseas offices, and external agencies to support commercial objectives and marketing initiatives
• Analyse internal and external datasets to identify trends and commercial opportunities
• Perform market data analysis to generate and monitor leads for commercial teams
• Support data cleanup, validation, and reporting processes
• Prepare reports, dashboards, and presentations for internal and external stakeholders
• Compile and maintain industry and trade statistics relevant to container shipping
• Assist in the planning and execution of Voice of Customer programmes
• Ensure timely completion of tasks in line with agreed schedules
• Create, update, and adapt marketing collateral and sales tools
• Support the planning, production, and deployment of marketing campaigns
• Coordinate translation and localisation activities with overseas offices and agencies
• Support content development and basic design for campaigns and digital channels
• Conduct market research studies as required
• Develop customer-facing and internal PowerPoint materials
• Perform data analysis and visualisation using corporate tools (e.g., Qlik Sense)
• Liaise with APAC agencies and Head Office (Marseille) on assigned projects
• Support ad hoc projects as required.

Data & Insights Commercial Intern

Sales

• Lead and grow the Japanese customer portfolio across Thailand, Indonesia, Vietnam, and the Philippines, driving sustainable business growth and profitability.
• Build and maintain strong relationships with key Japanese customers, freight forwarders, and business partners across the region and in Japan.
• Identify and develop new business opportunities while strengthening existing customer relationships to drive customer retention and business growth.
• Act as the commercial bridge between ASEAN countries, CMA CGM Japan, ARO, and Head Office to support business development and strategic initiatives.
• Coordinate and support tender management, contract negotiations, and commercial reviews in collaboration with local, regional, and global stakeholders.
• Develop and execute commercial strategies to expand market presence and enhance the performance of the Japanese customer portfolio.
• Lead, coach, and develop the Japanese Sales team to achieve commercial objectives and deliver a high level of customer engagement and service excellence.
• Monitor sales performance, market trends, and customer developments to identify opportunities, mitigate risks, and support strategic decision-making.
• Collaborate with cross-functional teams to ensure effective communication, seamless service delivery, and successful implementation of customer solutions.
• Promote a customer-centric culture by ensuring timely responses to customer needs and maintaining a consistently high level of service quality.

Deputy Sales Manager – Japan

Sales Development Rep

• Drive the regional development of intermodal solutions
• Translate regional ambitions into concrete country action plans
• Monitor and analyze regional performance
• Lead regular business reviews with agencies
• Identify new business opportunities
• Accelerate continuous improvement by collecting market and customer feedback
• Mobilize Commercial, Operations, Pricing and Product teams

Sales Development Professional, IMEEA

Financial Planning and Analysis

• Prepare and regularly distribute Customer Statements of Account (Aging Reports)
• Organize and participate in credit management meetings
• Ensure PDR targets are achieved by implementing customer collection strategies
• Propose customers for legal action and follow up as required
• Support DO/BL release processes by conducting financial reviews
• Review credit applications and follow up on approvals
• Perform reconciliations between container deposits and containers out
• Identify, monitor, and resolve customer disputes
• Investigate unidentified transactions, including matching and clearing items
• Receive and assess customer requests on creditworthiness
• Monitor and follow up on deposit refund requests
• Maintain professional communication with customers and stakeholders
• Perform other duties as assigned

Finance Generalist Intern

Agent

• Je hebt contact met diverste stakeholders over de details van de zending
• Je zorgt voor de operationele uitvoering door de interne organisatie, de afhandelaren en luchtvrachtmaatschappijen
• Je voert het totaalpakket uit voor onze klant en zorgt met je collega’s voor excellente luchtvracht service
• Je werkt nauwkeurig en zorgt er voor dat alle documentatie in orde is en de gegevens goed zijn ingevoerd
• Je werkzaamheden bestaan onder andere uit het opzetten en coördineren van Import zendingen
• Het nauwkeurig administratief opmaken en verwerken van diverse transportdocumenten
• Het contact onderhouden met luchtvaartmaatschappijen, binnenlandse vervoerders en de verschillende afdelingen binnen CEVA, zowel op onze locatie in Schiphol als wereldwijd

Air Import Agent

General

• Develop and implement trade strategies for assigned country and trade lane
• Drive commercial growth by executing sales strategies
• Maximize vessel utilization and profitability
• Optimize product offerings based on customer requirements
• Conduct market intelligence and competitor analysis
• Prepare trade performance analyses and business reports
• Coordinate closely with shipping lines and commercial teams
• Escalate operational issues as necessary

Shipping Lines Specialist

Operator

• manage urgent aircraft-related shipments from order receipt through to final delivery
• identify and secure the most effective transport solutions
• coordinate collections, export handling, customs clearance requirements, airline uplifts and final delivery
• take ownership of shipment tracking and monitoring
• proactively manage exceptions and resolve disruptions
• prepare and verify all import and export documentation
• confirm stock availability, dispatch readiness and transit plans
• maintain continuous communication with customers and internal stakeholders

AOG Operator

• Case Management
• Case Ownership: Ensure all customer queries (received via all channels) are responded within agreed SLA & quality by efficient collaboration with relevant stakeholders whilst keeping customer informed during the resolution process.
• Case Prioritization: Prioritizing of customer requests based on the criticality of the query to meet customer expectations.
• Case Analysis & Dispatch: Analyze customer queries and consult experts or dispatch to the correct team for faster/quality turn around time.
• Escalations: Alert and escalate customer recurring issues/pain points to Regional Office Customer Care manager
• Service Level Management
• Monitor SLA: Ensure customer Service Levels are maintained as tender/contract SOP
• Proactive Monitoring
• Act as exclusive single point of contact for customer & build strong relationship with the customer
• Manage lifecycle case management and dispatch cases to back office team.
• be the single entry point for all customer queries in a spoc mode
• Customer Service owns the entire life cycle of interactions and under any circumstances customer must not be forwarded to other departments.
• Answering customer inquiries: Responding to customer calls, cases or chat messages to provide support, answer questions, and resolve issues
• Central point to handle exceptions / customer special demands
• Resolving complaints in case of unexpected shipment disruptions/ issues
• Addressing customer complaints or concerns in a professional and efficient manner, providing and appropriate solutions / alternatives within committed timelines
• Coordinate with related internal teams and follow up to ensure ResolutionContact customers and manage/coordinate system modifications when needed (vessel delays, call omits, roll over, cut & run, late VGM etc.)
• Collaborating with other departments and manage communication between Different Teams (Agency, HO, Customers…)
• Follow up on TPS and NPS feedback.
• Identifying opportunities and propose to customers upsell and x-sell (VAS/Carrier haulage/ VGM/ CEVA services)

Customer Service Officer

General Counsel

• Provide strategic legal advice to Management and operational teams on all matters relating to business law, maritime law, transport, insurance, and litigation.
• Draft, negotiate, and finalize complex commercial contracts (clients, partners, service providers, agents, insurers, etc.) in accordance with Head Office (HO) procedures.
• Oversee and manage litigation and pre-litigation matters, in coordination with external counsel, experts, and insurers, in line with HO instructions.
• Ensure proactive legal risk management and contribute to the implementation of compliance best practices.
• Contribute to the definition and implementation of the regional legal strategy, in alignment with Group guidelines.
• Supervise, train, and support members of the local legal team, where applicable.
• Represent the legal function before internal and external stakeholders (authorities, partners, clients, advisors).

Senior Legal Counsel

• Volg je de ontwikkelingen in de air import- en exportmarkt op de voet
• Onderzoek je de concurrentie en breng deze in kaart
• Stel je inkoopvoorstellen op voor (calculatie-) kostprijzen en marges aangaande air import en export
• Bespreek je deze voorstellen met afdelingsmanagers en sales, in overleg met de Pricing en/of Procurement manager
• Assisteer je sales bij proposals (RFQ's) door het analyseren van de probleemstelling van de klant en adviseer je over mogelijkheden
• Ondersteun je je leidinggevende bij het onderhandelen over prijzen, tarieven en condities
• Onderhoud en optimaliseer je contacten met airlines