CMA CGM

Data Analyst

• Developing/industrializing solutions for reporting on product performance (product usage)
• Conducting and presenting analyses on product usage, customer behavior, the effectiveness of different product settings, profiling customers who use and do not use the product, etc.
• Creating QlikSense sheets to measure performance
• Creating QlikSense sheets to measure compliance with the group's "Pricing Spot" strategy
• Creating QlikSense sheets to support the network's action plans
• Creating a performance forecast model
• Creating weekly PowerPoint reporting presentations
• Creating PowerPoint presentations summarizing performance for visits by Sales Directors or General Managers to headquarters
• Creating PowerPoint presentations to share the analyses performed
• Researching relevant areas of analysis to develop customer use of the product

Data Analyst Internship

Payroll

• Managing payroll from employee onboarding to offboarding for approximately 500 payslips
• Reviewing and validating payslips
• Preparing employment contracts and amendments
• Managing absences, leave, sickness, maternity and working time
• Handling final settlements (solde de tout compte) and Pôle Emploi certificates
• Managing payroll contributions and DSN (nominative social declarations)
• Preparing for URSSAF audits

Payroll and Human Resources Administration Professional

Controller

• Support the Alliance & Partnership Specialist and Manager in the administration of various partnership agreements, ensuring their correct application and anticipating potential financial and operational impacts
• Monitor and control allocations (including overloading and space imbalance) and prepare regular performance reports
• Act as first level of defense in schedule disruptions (e.g. port omissions), contribute to apportionment of responsibilities and prepare/follow up claims and compensation with partners
• Track the financial status of contracts (invoicing, disputes, collections, partners’ disbursements, cash flow forecasts) and ensure accurate, timely follow-up
• Produce statistical analyses and reports related to contracts, interpret data, and develop management tools to support activity monitoring and decision-making
• Conduct ongoing contractual monitoring, ensuring consistency between contractual commitments and operational execution
• Advise internal departments on contract interpretation and implementation, disseminate key information, coordinate with support functions, and drive corrective or optimization actions to ensure effective day-to-day follow-up

Operational Business Controller – Shipping Partnerships and Alliances

Customer Support

• Define and drive quality standards across CMA CGM’s global shipping network
• Develop a global standard “Quality Framework" aligned with CMA CGM’s strategic pillars
• Build & implement the Global Quality Standards and audit framework
• Set up a simple system to check how well AI chatbots and automated email tools work
• Analyze customer feedback through “Voice of Customer” tools
• Establish quality dependencies for end-to-end shipment journey

Global Customer Service Quality Expert

General Counsel

• Act as an International Contracts Lawyer on strategic Group projects.
• Contribute to the deployment of a CLM solution.
• Populate and maintain the CLM database.
• Structure, maintain, and enhance templates and clause libraries.
• Define and monitor KPIs related to CLM usage.
• Support change management for internal teams on CLM and AI usage.
• Draft, review, and adapt commercial agreements and service contracts.
• Participate in contract negotiations and advise business teams.

Fixed-term Contract – Contracts Legal Counsel, Legal Operations

Designer

• Lead the design, development, and implementation of innovative logistics solutions tailored to finished vehicle transportation requirements.
• Supervise and mentor a team of solution designers, providing guidance and support to uphold high standards of performance and creativity.
• Conduct comprehensive analysis of current logistics processes, identifying areas for improvement and implementing best practices to optimise flow and performance.
• Collaborate with internal stakeholders and external partners worldwide to ensure solutions align with business goals and customer expectations.
• Manage project timelines, resources, and budgets effectively to deliver solutions on schedule without compromising quality.
• Leverage data analytics to derive insights and inform decision-making processes related to logistics solutions and operational improvements.
• Stay abreast of industry trends, emerging technologies, and regulatory requirements to continuously enhance solution design capabilities.
• Support the development of training materials and facilitate knowledge sharing to empower teams across regions.

Global Solution Design Senior Supervisor

Business Development Rep

• Supports Asia – India Subcon Trade in managing and overseeing all services
• Responsible for generating/analyzing various trade reports and producing marketing materials
• Monitor and track competitor activities regarding services
• Maintain line instructed routes and troubleshoot any routing enquiries
• Support annual budget exercise and any other adhoc presentations/studies

Business Development Specialist, Asia – India

• Manage overall GL accounting and Tax function for shipping agency and domestic carrier entity
• Supervise monthly accounting closing ensuring accuracy and compliance
• Monitor performance measurement and prepare financial statements
• Perform variance analysis and short-term cash flow forecasting
• Lead annual budget preparation and reporting
• Direct communication with statutory auditors and tax authorities
• Manage all tax functions and audits
• Ensure compliance with local tax laws and implement best practices
• Build a high performing Finance and Admin team through mentoring and coaching

Tax Manager

Operations

• Manage stock levels and coordinate with Head Office (HO), DRO, and GBS to ensure operational continuity.
• Monitor and control storage costs to maintain efficiency.
• Oversee intermodal logistics operations, including Transport Order (TO) creation and updates in TERRA.
• Coordinate operations between POL and service providers while managing procurement of logistics services.
• Work with the M&R Team to handle damage reports and ensure proper uploading in iRecovery (TTL/CTL cases).
• Prepare and submit quarterly logistics budget roadmaps aligned with HO targets.
• Liaise with SSC – Equipment Team and terminals on container movements, export activities, auctions, and customs seizure cases.
• Lead Gain/Agility initiatives to optimize logistics performance.
• Control empty container releases and manage Release Orders (ROs) via LARA.
• Own logistics KPIs and dashboards, ensuring accurate and timely reporting.
• Handle IDF reporting, ensuring accuracy, follow-ups, and coordination until clearance.
• Prepare and submit required operational reports.

Logistics Operations Specialist

Administration

• Tracking and Monitoring container movements of CMA Group Lines, coordinating with Empty depot and Terminals
• Tracking and EDI Management
• Liaise with depots/terminals on EDI connections
• Follow up Equipment tracking performance & Quality Stock Management
• Analyze and manage stocks (Track and monitor idle empty)
• Consolidate and provide report for equipment forecasts & availability
• Organize empty repositioning
• Release equipment
• Redeliver equipment
• Coordinate container on hire / off hire / sublease / sales
• Manage Reuse / Street turn
• Manage Seal Stock
• Implement pick up drop off policy and invoicing
• Manage Container Sales Idle Empty / Full Management
• Deliver accurate data & report to Customer Care Idle team for long idle full (>21 Days)
• Assign an idle Focal Point within Logistics team
• Define solutions with all parties (Legal, HO Teams, Customer, Customer Care, Terminal, Customs, suppliers…)

Container Administration Professional

Sales Development Rep

• Supports a commercial region or customer segment as the principal CMA CGM contact for all customer rate inquiries for either import or export cargo
• Responsible for maintaining understanding of trade lanes to effectively grow market share
• Partners with field sales and works with trade/line to provide quotations
• Organizes and expedites customer contracts to ensure proper construction and filing of agreed terms and conditions
• Expedites all issues by quickly resolving them to reduce service failures or loss of business
• Supports overall business strategy and adapts to the industry’s constantly changing environment
• Executes essential functions and duties as well as day-to-day responsibilities

Sales Development Representative

• Communicate information to operations and sales personnel on shipments requiring special handling
• Advise customers, sales personnel, and station management of the current status of all shipments
• Respond promptly and professionally to customer requests for status of shipments and inquiries
• Coordinate with sales and customers to develop customer-specific operating procedures
• Follow-up on sales leads from daily shipment logs and quotes
• Assist in customer service and preparation of quotes
• Perform other duties as assigned

Customer Service Representative

• Develop tailored and competitive warehouse logistics solutions for our clients — from analysis and design to the final concept, including cost calculations
• Actively participate in tenders, client meetings and presentations to grow new business and secure existing accounts
• Contribute to the development of the Solution Design team, particularly in the areas of tools, processes and knowledge sharing
• Take responsibility in varied projects with significant scope to shape solutions

Solution Designer – Logistics

• Provide high-level, confidential executive support to the General Director
• Manage the General Director’s calendar and schedules
• Organize end-to-end meeting logistics
• Draft correspondence, presentations, and reports
• Plan and execute logistics for business trips

Personal Assistant, Business Development Executive

• Supports the Customer Service Supervisor to manage the customer to effectively execute and achieve customer satisfaction via End-to-End process
• Owns and takes a leading role in shipment management processes
• Provides customers with an efficient one-point contact - managing customers’ shipments involving bookings, documentation or operation issues
• Engages actively to ensure the seamless flow of customer’s shipments
• Delivers customer requirements accurately and timely while ensuring customer satisfaction
• Takes ownership to enhance work efficiencies by continuously improving work processes