CMA CGM

Implementation Specialist

• Manage a team of engineers responsible for defining, documenting, and deploying process-based configurations of the Manhattan WMS and OMS platforms.
• Act as the central coordination point between business requirements, system capabilities, and operational execution—ensuring scalable, repeatable deployments across multiple warehouse operations.
• Lead, mentor, and manage a team of Process-Focused Implementation Engineers across concurrent deployment efforts.
• Oversee prioritization of engineering workstreams, ensuring project deadlines and quality standards are met.
• Conduct regular team reviews to assess deliverables, escalate issues, and optimize resource allocation.
• Develop and enforce standards for SOPs, process documentation, and system instruction sets across the program.
• Guide your team in translating warehouse and order management operational processes into Manhattan Active system configurations.
• Provide leadership and subject matter expertise on best practices for process design, testing, and documentation.
• Ensure consistency in implementation approaches across different customers and warehouse types.
• Serve as the escalation point for complex configuration or process issues during implementation.
• Collaborate with Super User Team Managers, Deployment Project Managers, and the Training team to align implementation efforts.
• Support the integration of Manhattan WMS/OMS systems with customer IT and automation platforms.
• Represent the engineering team in governance meetings, deployment planning, and issue resolution forums.
• Drive the development of a centralized library of standardized, validated process flows and SOPs for future deployments.
• Identify opportunities to improve efficiency, reduce rework, and streamline process documentation.
• Capture and apply lessons learned from each deployment to improve team capabilities and tools.

Implementation Engineer Lead - Process Focused

Program Manager

• Establish and lead a centralized Program Management Team to drive project execution and standardization across deployments.
• Develop and manage a multi-year program roadmap, delivery milestones, KPIs, and escalation protocols.
• Align program goals with CEVA's business strategy and customer requirements.
• Manhattan WMS/OMS System Deployment: Lead the end-to-end implementation of Manhattan WMS/OMS solutions, ensuring successful go-lives across all targeted warehouse operations.
• Oversee system configuration, data migration, and functional integration with customer systems (ERP, TMS, EDI, etc.).
• Partner with solution architects, developers, and integration teams to ensure scalable, repeatable deployments.
• Act as the executive sponsor and primary escalation point for customer IT and operations leaders during each deployment.
• Drive communication, transparency, and alignment across all internal stakeholders and external partners.
• Conduct regular steering committee reviews, status reporting, and executive briefings.
• Operational Excellence & Standardization: Ensure site readiness, SOP alignment, and staff preparedness at each warehouse location.
• Work closely with site leaders, super users, process engineers, and training teams to develop documentation and ensure change adoption.
• Drive continuous improvement across waves by applying lessons learned and enhancing the deployment model.
• Financial Oversight & Resource Planning: Manage program budgets and staffing models.
• Ensure financial goals are achieved without compromising quality or customer satisfaction.
• Oversee resource allocation across functional workstreams (deployment, training, integration, support).

Program Director

• As a Process-Focused Implementation Engineer, you will define operational workflows, support system design, and ensure that business processes are accurately represented in Manhattan WMS and OMS solutions.
• You’ll work closely with Super Users, Operations, IT, and Training teams to build standardized SOPs and work instructions that drive successful deployments and long-term adoption.
• Process Design & Documentation: Define and map operational workflows for warehouse and order management functions. Translate operational requirements into Manhattan Active system behaviors and functional specifications. Create detailed process documentation and Standard Operating Procedures (SOPs). Partner with Super Users to co-develop System Work Instructions used during training and post-go-live support.
• System Implementation Support: Provide business input to configuration and development teams during implementation phases. Validate system behavior against business requirements through QA and UAT processes. Act as an advisor to operational and customer teams during deployment execution.
• Cross-Functional Collaboration: Work hand-in-hand with Super Users, Deployment Managers, and Training teams to align process and system documentation. Serve as a knowledge resource for Manhattan platform capabilities and best practices. Ensure process changes are clearly communicated to affected stakeholders.
• Continuous Improvement: Identify process optimization opportunities through data, observation, and feedback. Contribute to a centralized process library to support scale and standardization across deployments. Leverage Manhattan and Associate tools to continuously optimize warehouse operations and systems. Capture and communicate lessons learned to improve future rollouts.

Implementation Engineer Lead - Process Focused

Program Director

Implementation Engineer, Process Focused, WMS/OMS