Customer Service Representative I

CMA CGM

Customer Service Representative managing transportation of goods at CEVA Logistics. Liaison between sales, operations, and external customers for high volume accounts.

Posted 7/18/2026full-timeHouston • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively communicating shipment statuses and responding to inquiries. Proficient in data entry and basic mathematical calculations relevant to shipping and logistics.

Highest-signal resume keywords

Customer ServiceData Entry SkillsMicrosoft Office ProficiencyCommunication SkillsBasic Mathematics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryMathematical CalculationsDocument InterpretationQuote PreparationShipment Coordination

Soft Skills

ProfessionalismPrompt ResponseInformation GatheringAnalytical Skills

Tools & Technologies

Microsoft OfficeWeb-Based Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer InquiriesSpecial HandlingSales CoordinationOperating ProceduresShipment Status

About the role

Key responsibilities & impact

Communicate information to operations and sales personnel on shipments which require special handling.
Advise customers, sales personnel and station management of the current status of all shipments.
Respond promptly and professionally to customer requests for status of shipments, routings, 'Paid-On-Delivery' charges or other inquiries.
Coordinate with sales and customers to develop customer specific stand operating procedures.
Follow-up on sales leads provided from daily shipment logs and quotes.
Assist in customer service and the preparation of quotes.
Perform other duties as assigned.

Requirements

What you’ll need

High School Diploma or GED
Less than one year related experience.
Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.
Accurate typing skills and/or data entry skills.
Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
Ability to read and interpret documents and write routine correspondence.
Responds promptly and professionally to customer needs.
Gathers and analyzes information skillfully.

Benefits

Comp & perks

Competitive Paid Time Off
401(k)
Health insurance
Employee benefits platform offering discounts on gym memberships
Discounts on a diverse range of retail, travel, car and hospitality brands, including pet insurance
Company-paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identity theft & legal plan.
Flexible Paid Time Off programs including company-paid holidays.
Tuition reimbursement program.