Systems Operations Analyst I

CMA CGM

Systems Operations Analyst I performing business analysis for software and processes in logistics. Responsible for project planning, requirements analysis, software testing, and end-user training activities.

Posted 7/21/2026full-timeMt. Juliet • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong business analysis skills, including requirements gathering, configuration, and testing experience, while effectively communicating complex information to diverse audiences. Proficient in technical support and troubleshooting, with a solid understanding of application issues and network relations.

Highest-signal resume keywords

Business Analysis SkillsRequirements GatheringTechnical Support ExperienceApplication TroubleshootingMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements GatheringConfigurationTestingProcess DesignData Flow DevelopmentTechnical SupportTroubleshootingApplication CustomizationSystem ConfigurationNetwork Understanding

Soft Skills

Effective CommunicationTeam CollaborationProblem ResolutionIndependent WorkReport Writing

Tools & Technologies

Microsoft OfficeWeb-Based ApplicationsRemote Access ApplicationsWindows Desktop Technology

Industry Keywords

Business OperationsService Level AgreementsIT SystemsApplication IssuesBusiness Requirements

About the role

Key responsibilities & impact

Responsible for conducting business analysis as it relates to software, processes or design for project planning requirements analysis, software testing, or end-user training activities for business applications and technology that impacts business operations.
Perform routine analysis, process design or system configuration, development, testing implementation and/or support of applications, processes or controls that will allow the IT department to achieve project goals.
Document business requirements and write specifications for applications customizations.
Research and make recommendations on the optimal method of task execution during a project.
Evaluate and recommend modifications of basic IT systems that takes into account changes in business requirements or equipment configurations that would improve and simplify business systems and reduce operating costs.
Develop data flow, formulas, and methods supplying relative illustrative charts, tables, diagrams, and procedural statements.
Communicate and provide to the customer, via phone or e-mail, information regarding the basic resolution to application related problems.
Ensure the availability, quality and integrity of information.
Provide basic communication to teams regarding business requirements (enhancement scope, impact, solutions, etc.).
Document and monitor service level agreements as requested to ensure that information technology systems are accessible and perform at agreed-to service levels.
Follow established policies and procedures; determine and recommend potential enhancements.
Perform other duties as assigned.

Requirements

What you’ll need

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and the ability to effectively present information and respond to questions from management, employees and vendors
Intermediate proficiency in Microsoft Office, internet, web-based and related job specific software applications
Ability to learn and understand complex computer hardware and software technology
Ability to communicate complex situations quickly and clearly to people with a variety of technical skills
Ability to resolve issues quickly and correctly
Ability to develop and document processes and procedures
Ability to work as a member of a team
Ability to work independently while following established policy and procedures
Must be able to read, write and speak English fluently.
Business analysis skills, requirements gathering, configuration and testing experience.
In-depth knowledge of the specific applications supported.
Strong IT background and experience in application(s) issues resolution.
Technical support and troubleshooting experience with computer hardware, and Windows desktop technology.
Strong understanding and knowledge of remote access applications.
Strong understanding of networks and their relation to end users.

Benefits

Comp & perks

Paid Time Off
401(k)
Health insurance
Discounts on gym memberships and various retail, travel, car and hospitality brands
Employee assistance plan
Tuition reimbursement program