Operational Key Account Manager – Healthcare

CMA CGM

Operational Key Account Manager managing healthcare logistics solutions at CEVA Logistics. Ensuring customer satisfaction and leading network coordination for key accounts.

Posted 7/18/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $83,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in International Supply Chain and Logistics, with a strong focus on customer satisfaction, commercial negotiations, and network management. Proven ability to lead virtual teams and implement effective solutions in a multi-national context.

Highest-signal resume keywords

International Supply Chain ManagementCommercial NegotiationsNetwork ManagementCustomer SatisfactionLogistics Optimization

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Logistics ManagementPerformance ReviewTender Process ImplementationTechnical Proposal PreparationCost Optimization

Soft Skills

Superior Communication SkillsMature JudgmentDecision-MakingCultural AwarenessPresentation Skills

Industry Keywords

Key AccountsCustomer RequirementsAction PlanEmerging Market ExperienceCompliance Understanding

About the role

Key responsibilities & impact

Work with Regional Account Management on a defined list of Key Accounts
Ensure customer satisfaction and profitable growth
Organize & Ensure follow up performance review (KPIs, Volumes, Action plan..)
Drive regular workshops (internal/network + customer) to review processes, performance
Prepare & participate to periodic business reviews (weekly, monthly, quarterly, annual..)
Interact with customer to understand their demand / requirements
Assist Global account Management during tender process
Implement tenders with Implementation team + new projects
Suggest new routings, optimization
Resolution of complaints + investigation
Liaise with purchasing department (cost optimization, new routings)
Prepare technical & commercial proposals for new solutions

Requirements

What you’ll need

Educational background (bachelor’s degree preferred, master’s degree advantageous)
Specific logistics and or multi-national focus
3+ years of proven track record in International Supply Chain and Logistics
3+ years of experience in commercial negotiations
Experience in leading a virtual team
Network management experience (3+ years)
Compliance understanding
Mature judgment and decision-making
Acute cultural and global awareness
Emerging market experience
Superior communication skills, both written and spoken
Advanced presentation skills (concise & convincing)

Benefits

Comp & perks

Competitive Paid Time Off
401(k)
Health insurance
Employee benefits platform with discounts
Company contribution to health savings account
Prescription, dental and vision coverage
Company paid life insurance
Accident insurance
Short- and long-term disability coverage
Employee assistance plan
Flexible Paid Time Off programs including company paid holidays
Tuition reimbursement program