Customer Service Administrator
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Aguascalientes • Mexico
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About the role
- Ensure effective communication channels with both internal teams and external customers, utilising your advanced technical knowledge and support skills related to air freight policies, procedures, and practices.
- Review, complete, and accurately process various air transport documentation and maintain detailed databases and reports critical to operations and compliance.
- Provide investigative support and formulate well-informed recommendations to resolve product and service-related issues, enhancing customer experience and operational efficiency.
- Assist in reviewing, updating, and implementing air transport policies and operational practices to align with organisational goals and industry standards.
- Support compliance efforts by adhering to applicable laws, standards, and regulations, escalating issues appropriately when required.
- Perform additional tasks as assigned, demonstrating flexibility and a proactive approach to continuous improvement within the department.
Requirements
- Preparatory level education or equivalent.
- Prior experience or knowledge of air freight operations, particularly in import and export processes, customer service delivery, and interactions with transport providers.
- Strong organisational skills to manage and process detailed documentation and operational data.
- Excellent interpersonal and communication skills, with the ability to manage client relationships and collaborate effectively across departments.
- Adept at problem-solving and critical thinking to support investigation and resolution of operational challenges.
- Familiarity with regulatory compliance requirements in air freight logistics.
- Proficient in using standard office applications and logistics management software.
Benefits
- Joining CEVA Contract Logistics Mexi means becoming part of a dynamic environment focused on delivering high-quality logistics solutions.
- We promote a collaborative and respectful workplace where diversity is valued and personal and professional development is encouraged.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
air freight operationsimport processesexport processesdocumentation processingoperational data managementregulatory complianceproblem-solvingcritical thinking
Soft Skills
organisational skillsinterpersonal skillscommunication skillsclient relationship managementcollaborationflexibilityproactive approach