Customer Service Professional
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Querétaro • Mexico
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About the role
- Provide exceptional customer service to internal and external stakeholders
- Manage and monitor shipment processes for maritime and air freight
- Maintain accurate documentation and records
- Collaborate with cross-functional teams to troubleshoot and resolve issues
- Support continuous improvement initiatives
Requirements
- Proven experience in customer service roles within the shipping or freight forwarding industry
- Strong knowledge of international trade regulations, shipping documentation, and logistical procedures
- Excellent communication and interpersonal skills
- Detail-oriented with strong organisational skills
- Proficient in using related software systems
Benefits
- Opportunities for professional growth and development
- Diverse and inclusive workplace culture
- Engagement in continuous learning and personal growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
shipping documentationlogistical proceduresinternational trade regulations
Soft Skills
customer servicecommunicationinterpersonal skillsdetail-orientedorganisational skills