Senior Operations Manager
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Mt. Juliet • Tennessee • United States
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Salary
💰 $98,000 - $115,000 per year
Job Level
About the role
- Manage the overall execution of accounts at an operations management level
- Oversee SOP, maintenance and ensure operational best practices
- Serve as key contact point of contact for customer logistics and internal stakeholders
- Work with CEVA B2B and IS&S Support teams and GTN to troubleshoot and provide business support
- Manage essential account documentation with current information
- Audit system for accuracy and completeness of data
- Drive operational excellence and improvement with all customer/vendor partners
- Implement solutions to address and correct identified issues pro-actively
- Manage staff to ensure completion of SOP compliance, scheduled tasks and responsibilities key to account operations
- Ensure that account billing is carried out in a timely, accurate, and complete manner
- Prepare performance data for monthly reporting requirements and QBR meetings
Requirements
- BA/BS in business, finance, or MIS – SC management or logistics
- Eight to ten years strong working knowledge of international transportation & logistics
- Experience with process mapping, definition and documentation (via projects, etc.)
- Comprehensive knowledge of transportation modes, tariffs, and systems
- Six Sigma quality process training, preferred
- Strong understanding of china custom export and import regulations, preferred
- Advanced level expertise with Microsoft Excel, Access and Visio.
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Discounts on gym memberships
- Discounts on retail, travel, car and hospitality brands
- Pet insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process mappingdocumentationtransportation modestariffsSix Sigmacustom export regulationscustom import regulationsdata auditingoperational excellenceaccount management
Soft Skills
communicationleadershipproblem-solvingorganizational skillscustomer service
Certifications
Six Sigma quality process training