Logistics Operations Operator
CMA CGM
full-time
Posted on:
Location Type: Office
Location: Petaling Jaya • Malaysia
Visit company websiteExplore more
About the role
- Guide team members in the resolution of issues arising during day-to-day business; act as initial point of escalation for operational issues
- Identify root causes, define and implement corrective actions within the operational team as necessary to prevent / address issues as they arise
- Monitor and analyze compliance and performance of carriers and suppliers with the use of dashboards and reports, ensuring follow up with respective supply chain stakeholders
- Attend customer meetings on operational topics where required, provide input as required to prepare team meetings, monthly reviews and quarterly business reviews
- Support the on-boarding of suppliers to ensure SOP compliance
- Monitor KPIs, identify continuous improvement opportunities and discuss suggestions with Operations Management
- Contribute to the design and implementation of improvements to processes or policies in collaboration with other PRISM functions within the Control Tower or region
- Manage other tasks assigned by Operations Managers
- Schedule and manage team workload, overtime and vacation planning to ensure business continuity and prevent disruption to operations
- Ensure adherence to established work standards and work processes
- Provide input to Operations Manager in performance evaluation and professional development of team members, including training / development plans and succession planning
Requirements
- Proven track record in a similar role, ideally in a 4PL environment
- Experience in AOG/NON AOG(Standard)
- Minimum of 4 years of transport management / freight forwarding experience (Air & Sea operations)
- Minimum of 1 year of customer service experience
- Transport Operations Management (Airfreight, Seafreight, Roadfreight)
- Good communication skills (English is a must, another language a +)
- Team spirit and leadership
- Well organized and able to structure a small team (around 10 people max)
- Excellent communication skills with a customer service-oriented mindset
- High degree of self-motivation
- Hands-on approach and curiosity, can-do and positive attitude
- Problem solving ability
- Good knowledge of office products, Excel, PPT, Word, Visio
- Ability to work under pressure
- Flexibility to work in shift operations (Rotational shifts 24x7x365)
Benefits
- Dynamic and exceptional work environment
- Personal growth opportunities
- Innovation and continuous improvement encouragement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
transport managementfreight forwardingAOG/NON AOGAirfreightSeafreightRoadfreightKPI monitoringcompliance analysisprocess improvementSOP compliance
Soft Skills
communication skillsteam spiritleadershiporganizationcustomer service-oriented mindsetself-motivationproblem solvingflexibilityability to work under pressurecuriosity