CMA CGM

Customer Success Manager

CMA CGM

full-time

Posted on:

Location Type: Office

Location: Aguascalientes • Mexico

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About the role

  • Develop and maintain robust customer relationships
  • Collaborate effectively with the Contract Optimization team and internal stakeholders
  • Act as the customer's advocate within CEVA FM Mexico
  • Monitor and analyse key performance indicators (KPIs) and customer feedback
  • Support contract negotiation processes and renewals
  • Lead scheduled and ad hoc review meetings with clients
  • Ensure compliance with company policies and contractual obligations

Requirements

  • Demonstrated experience in customer service, account management, or customer success roles
  • Outstanding communication and interpersonal skills
  • Strong analytical and problem-solving capabilities
  • Proficiency in interpreting contract details and performance metrics
  • Proven ability to manage competing priorities effectively
  • Proactive mindset focused on resolving challenges efficiently
  • Fluent command of both English and Spanish languages
Benefits
  • Structured professional development programmes
  • Clear paths for career advancement
  • Supportive and inclusive working environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceaccount managementcustomer successcontract negotiationperformance metricskey performance indicators (KPIs)contract interpretation
Soft Skills
communication skillsinterpersonal skillsanalytical skillsproblem-solving skillsprioritizationproactive mindsetrelationship building