Cleveland Clinic

Call Center Representative

• Answer inbound calls and search database or reference material to obtain needed information to transfer caller to appropriate destination within established metrics and productivity standards.
• Navigate through the QGenda on-call system to identify on-call provider and process on-call via alpha page or phone call to the provider with patient details.
• Process special protocols for Main Campus, including Shock Team, LVAD, Patients Plus, Transplant and Ortho Reconstruction Hotline.
• Handle calls for multiple hospital sites, including Main Campus, Avon Hospital, Euclid Hospital, Hillcrest Hospital and South Pointe Hospital.
• Offer special assistance to persons who are unable to dial or are in emergency situations.
• Provide relay service for hearing impaired callers.
• Answer routine questions and provide information to the public about the organization using electronic database and other tools and reference materials.
• Perform various data entry tasks, such as updating application database, phone directories and other electronic reference material.
• In emergency situations, answer internal medical emergency calls as a backup to maintain business continuity.
• Work in Epic to view or look up patient information using the house census and provide patients with appointment details such as location, provider, date/time, etc.

Contact Center Support Operator I

Manager

• Oversee nursing personnel and patient care providers in the clinical setting.
• Coordinate activities to ensure quality and safe patient care.
• Anticipate and resolve patient care and personnel issues.
• In conjunction with the clinical manager, ensure maintenance of annual staff competencies and continuing education.
• Perform duties of an Occupational Health RN as needed.
• Participate and/or coordinate committees, task forces, and continuous improvement activities.
• Participate in department leadership meetings.
• Oversee daily huddles and staff meetings with minutes and attendance records.
• Assume responsibilities of the clinical manager as needed.
• Complete mandatory education and training to maintain organization and Occupational Health specific competencies and requirements.
• Maintain applicable certification/licensure.
• Participate in hiring and onboarding caregivers, annual performance reviews and performance improvement.

Assistant Nurse Manager – Occupational Health

Therapist

• Evaluate and treat patients with physical, emotional, cognitive and/or psychosocial deficits which impact their abilities to successfully perform independent living skills.
• Assess patient's ability to safely and effectively perform independent living skills.
• Design the appropriate plan of care, including type and frequency of treatment.
• Implement the treatment plan using appropriate modalities.
• Document subjective and objective findings of patient progress.
• Monitor and modify the plan of care as needed.
• Seek consultation as necessary.
• Educate the patient and family/caregiver about patient deficits.
• Plan and/or assist with patient discharge from therapy services and treatment setting.
• Provide information regarding appropriate selection/use of adaptive equipment and support programs.
• Oversee the care provided by certified occupational therapy assistants and therapy technicians according to established licensing laws, state regulations and OT practice standards.

Occupational Therapist

• Evaluate and conduct prescribed physical therapy treatment programs.
• Perform initial and ongoing assessments of patients’ conditions.
• Establish, revise and evaluate plans of care while involving the patient and/or their family.
• Perform therapy interventions.
• Supervise activities of Physical Therapy Assistants, students and other caregivers.

Physical Therapist

Human Resources

• Provide first point of contact support to incoming calls/emails/requests from customers (e.g., caregivers, managers, candidates, dependents) to answer questions and resolve issues
• Maintain customer contact until request is resolved, including informing customer of status and resolution
• Provide accurate, consistent and timely responses to HR process, system and policy requests
• Perform basic administration processing and approval of transactions, data input and verification of required documentation
• Utilize knowledge base tool to provide consistent answers to customers
• Educate caregivers on company practices and tools
• Refer complex cases requiring interpretation to appropriate Specialist
• Provide document support by managing incoming and outgoing forms
• Identify and resolve the caregiver issues and anticipate future needs

HR Service Center Representative

Community Manager

• Review and assess medication orders to identify , prevent, and resolve potential and actual drug related issues.
• Recommend formulary alternatives when appropriate.
• Compound and prepare medications for delivery to patient care areas.
• Provide drug information and education to medical staff and patients.
• Communicate with physicians and other clinicians as necessary to facilitate care.

Pharmacy Intern – Community Pharmacy

Systems Engineer

• Complete routine support and designated project assignments.
• Provide input to develop solutions.
• Assist with project documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans and general communications.
• Develop process flow charts and report on project status.
• Support the development of information system requirements.

Systems Analyst II

Analyst

• Participate in feasibility analysis, estimating, planning, designing, developing, prototyping, implementing, quality assurance evaluation and modification of automated systems
• Define training requirements and assist with automated systems training
• Recommend solutions to enhance system functionality
• Support and design department project assignments and small system implementation
• Provide input to solution development efforts
• Maintain schedules
• Track information system resources for assigned projects
• Report on project timelines and document performance
• Develop work products, documentation of operational and business objectives, best technology capabilities and task level resource requirements
• Maintain project task plans, documentation and communications

Integrations System Analyst III

Software Engineer

• Perform targeted rounding in active patient areas to recover assets for processing and redistribution
• Clean, evaluate, inspect, and deliver designated medical devices and equipment
• Document work activity in an electronic database
• Order supplies and stock patient rooms

Biomedical Engineering Intern

• Perform targeted rounding in active patient areas to recover assets for processing and redistribution.
• Clean, deliver, evaluate and inspect specified medical devices and equipment, such as infusion pumps, syringe pumps, feeding pumps, PCA pumps, DVT pumps, specialty beds, specialty carts and procedural trays.
• Document work activity in an electronic database.
• Order supplies, stock patient rooms and deploy supplies to units and departments.

• Join Cleveland Clinic and experience world-class healthcare at its best.
• Work alongside a dedicated team of caregivers, receive endless support and appreciation, and build a rewarding career.
• Perform targeted rounding in active patient areas to recover assets for processing and redistribution.
• Responsible for cleaning, evaluating, inspecting, and delivering designated medical devices and equipment.
• Document work activity in an electronic database.
• Order supplies, stock patient rooms and deploy supplies to units and departments.

Artificial Intelligence

• Lead executive-level projects with a high level of complexity and organizational impact
• Serve as a consultative resource and a partner in developing strategy for project execution
• Interact with external stakeholders on priority initiatives to deliver optimal results for the organization
• Act as a representative of the executive team in interactions with external stakeholders
• Provide executive-level leadership for additional organization-wide or strategically significant initiatives
• Oversee hiring activities and manage OKRs to ensure alignment with organizational goals
• Organize and facilitate team meetings
• Mentor data scientists on organizational engagement and mentor managers
• Manage intake processes for the AI team and coordinate external resources to drive execution of projects

Senior Advisor – Artificial Intelligence

Product Manager

• Manage the lifecycle, governance, and innovation of digital solutions across service lines
• Ensure products align with strategic goals and deliver measurable value
• Own the Luminai platform and translate the strategic roadmap into actionable plans
• Collaborate cross-functionally with clinical, operational, and engineering teams
• Develop clear and actionable product roadmaps
• Manage end-to-end product lifecycles and ensure product quality
• Assess and refine products based on feedback and performance metrics
• Champion transformative digital solutions

Product Manager – Healthcare AI

Director

• Developing and leading the overarching strategy for digital fundraising in support of Cleveland Clinic’s philanthropic priorities
• Providing strategic leadership for digital fundraising initiatives
• Evaluating emerging opportunities and technologies
• Ensuring digital efforts are aligned with organizational goals, donor expectations, and industry best practices
• Identifying individual and corporate sponsorship prospects, volunteers, and donors using databases, physicians, volunteers, and internal colleagues
• Developing funding proposals that align donor, sponsor, and volunteer interests with organizational priorities
• Coordinating donor communications and stewardship reporting related to organizational priorities, needs, and use of gifts
• Strategically engaging volunteers in planning events and initiatives
• Collaborating with internal partners to execute philanthropic initiatives
• Establishing key performance indicators and using data-driven insights to evaluate and optimize digital fundraising performance
• Conducting industry research to identify trends, benchmarks, and best practices in digital fundraising
• Evaluating and assessing emerging technologies, platforms, and digital tools for potential use in fundraising strategies
• Serving as subject matter expert for third-party fundraising and marketing technology vendors
• Partnering with internal stakeholders across philanthropy, marketing, communications, IT, legal, compliance, and finance

Director, Development Programs – Digital Fundraising Strategy

• Develop expertise to lead a focused development program.
• Create, develop and execute donor communications and engagement plans, projects or programs.
• Coordinate donor interests with the priorities of the organization.
• Assist in fundraising initiatives, programs and events in alignment with the Philanthropy Institute's goals.
• Proactively innovate within area of responsibility and approach work with a continuous improvement mindset.
• Collaborate with internal and external stakeholders.
• Provide various support activities for the fundraising team, including writing, gathering research and compiling other information that may aid in the fundraising process.

Contact Center Support Operator I

Assistant Nurse Manager – Occupational Health

Occupational Therapist

Physical Therapist

HR Service Center Representative

Pharmacy Intern – Community Pharmacy

Systems Analyst II

Integrations System Analyst III

Biomedical Engineering Intern

Biomedical Engineering Intern

Biomedical Engineering Intern

Senior Advisor – Artificial Intelligence

Product Manager – Healthcare AI

Director, Development Programs – Digital Fundraising Strategy

Development Programs Associate – Community Fundraising