Cleveland Clinic

Program Manager

• Provide administrative support to the Directors and Vice Chiefs
• Conduct training and education sessions involving educational equity, compliance, regional market support and more
• Develop, implement, manage, and maintain operational systems and activities
• Serve as a liaison with all levels of the organization and outside community
• Manage multiple priorities and projects with competing deadlines
• Allocate time to meet completion requirements
• Serve as a coach and mentor for other positions in the department
• Review and monitor adherence to Human Resources policies and corporate compliance procedures

Program Manager I – Education Administration

• Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare
• Coordinate the hospital accreditation activities, ensure continuous readiness for surveys and work alongside senior leadership to facilitate a culture of continuous patient readiness
• Develop, manage and maintain programs designed to ensure Cleveland Clinic compliance with accreditation and regulatory standards, including The Joint Commission (TJC), Ohio Department of Health (ODH) and Center for Medicare and Medicaid Services (CMS)
• Act as the primary resource for caregivers to facilitate overall operations of programs
• Act as a consultant to departments/institutes for all aspects of TJC and other regulatory agencies
• Educate and disseminate accurate information to clinical and nonclinical departments pertaining to certifications and standard interpretations
• Participate in the preparation and support of onsite survey activities
• Collaborate with all departments within the Quality and Patient Safety Institute to ensure safe high-quality care
• Develop and manage varied projects
• Participate in committees and meetings

Accreditation Program Manager

Therapist

• Administer appropriate assessments.
• Contribute to and participate in the development of the interdisciplinary treatment plan.
• Develop, administer and adapt programs and treatment procedures to assigned patients on the basis of assessed needs and the interdisciplinary treatment plan.
• Plan and implement treatment groups that are organized, creative and therapeutic to the group members.
• Set and maintain appropriate limits and manage disruptive behavior according to Akron General Medical Centers policies and procedures to ensure patient safety.
• Communicate with appropriate multidisciplinary staff on a timely basis, any significant issues raised during the treatment group.
• Provide patient education and instruct the patient or family in functional activities.
• Monitor and document patient comprehension and compliance with treatment.
• Document pertinent patient information in a concise and legible format and enter it into the medical record in a timely manner.
• Participate in making referrals, coordinating treatment and discharge planning in the multidisciplinary approach to patient management.
• Assume responsibility for appropriate mandatory and continuing professional education.
• Actively contribute to and support interdisciplinary professional cohesion, physical maintenance and material management of the Center for Psychiatry and Behavioral Sciences.
• Screen all assigned patients for appropriateness to the partial hospitalization program.
• Complete intake evaluation and assessments on assigned patients.
• Identify appropriate problems, needs and goals of patient and develop an individualized care plan.
• Provide or direct patient care from admission through discharge.
• Plan and attend multidisciplinary conferences.
• Participate in quality assurance activities to evaluate the effectiveness of patient care.

Expressive Arts Therapist

Security Engineer

• Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare
• Provide enterprise leadership for endpoint security
• Oversee prevention, detection, and response capabilities while ensuring alignment with Zero Trust principles
• Lead endpoint security operations, establish standards and baselines, drive vulnerability management and cyber hygiene automation
• Collaborate across infrastructure, identity, network, and cloud teams

Manager, Cybersecurity

Full-stack Engineer

• Design, develop and deploy web applications and APIs that meet product requirements
• Work closely with domain experts, AI/ML scientists, and other engineers to translate requirements into robust and scalable solutions
• Drive the architectural decisions for new products and services to ensure scalability
• Write high quality, efficient, and well-documented code
• Conduct code reviews and mentor junior team members
• Integrate applications with a variety of external APIs and data services
• Debug, test, and optimize applications
• Keep up-to-date with emerging trends and technologies in software engineering and AI application development
• Collaborate with cyber security to protect sensitive information

AI Software Engineer – Diagnostics and Artificial Intelligence

Engineer

• Provide engineering of enterprise-wide telecommunication systems including evaluation, design, provisioning, and implementation of technology solutions and services
• Serve as an architect for new telephony systems and buildout constructs
• Ensure system performance, availability, and reliability of deployed technology/services
• Act as an escalation point on complex technical problems and support issues providing problem diagnostic and consulting services
• Provide project budgeting estimates to include scope of work and contract reviews
• Communicate production requirements for on-going maintenance and support
• Provide design requirements and configuration of new and/or upgraded telecommunications hardware and software
• Coordinate the installation of hardware, Operating System, applications software, and peripherals as required
• Develop and communicate technical environmental requirements related to physical space, system security, power, HVAC, etc.
• Participate in project and change control meetings concerning the physical placement and installation of telecommunication solutions
• Document all related activities using a standard Project Book
• Provide for the design, planning and scheduling of integrating additional hardware, OS upgrades, or enhancements into production systems

Telecom Engineer II

Business Analyst

• Assist department and leadership in obtaining complex information from various financial, clinical and operational systems and data sources
• Process complex department specific operational processes to ensure accurate and timely outcomes
• Conduct complex analysis and evaluation of multiple current and proposed operational unit services and performance
• Identifies multiple programs/service strengths, weaknesses and recommends strategic process changes
• Serve as a technical expert in the analysis and evaluation of complex operational and administrative units related to departmental resources, services, systems, and programs
• Interpret and presents complex data analysis results including explanation of techniques used, assumptions made, and summary of results providing timely response to customer requests
• Establish and maintain detailed knowledge and documentation of all analysis/data sources within the department
• Analyze departmental databases and provide timely responses to customer requests

Revenue Cycle Management Analyst III

Systems Engineer

• Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education, while consistently providing patient-centered healthcare.
• As a Systems Analyst II, you’ll contribute from behind the scenes, supporting key projects and advancing enterprise initiatives that fuel our mission.
• By keeping our teams connected, informed, and equipped with cutting-edge technology, you’ll play a direct role in improving lives across the globe.
• Complete routine support and designated project assignments.
• Provide input to develop solutions.
• Assist with project documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans and general communications.
• Develop process flow charts and report on project status.
• Support the development of information system requirements.

Systems Analyst II – Imaging Informatics

Research Scientist

• Assist research team with research study related tasks
• Assist with completion of protocol related activities
• Attain and maintain clinical competencies, such as phlebotomy, vital signs, ECG, POC testing and other testing
• Assist with the development and coordination of the research subject schedule in compliance with the research protocol
• Assist with the collection, recording and maintenance of research study records
• Assist in the development and maintenance of research tools, such as spreadsheets, questionnaires and/or brochures
• Maintain study personnel certification records (License, CV, CITI)
• Correctly follows nurse/therapist instructions, utilizes proper body mechanics and attends to patient safety
• Report unusual observations to supervisor
• Work with nurse/therapist to achieve optimal patient care/satisfaction by responding to nursing/therapy directions and physician orders

Research Assistant – Mobility Technician

Communications

• Receive, record and respond to all phone calls, emergency calls and oxygen alarms.
• Answer all incoming phone calls on a multi-function phone system.
• Respond to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats and other crisis calls.
• Process calls according to given situation.
• Determine priority and protocol and dispatch security personnel accordingly.
• Operate Nortel console.
• Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and assistance.
• Answer all calls identifying facility and operator's name with appropriate greeting.
• Place and record all outgoing local, long distance and international calls for physicians and other clinic personnel.
• Operate page console and associated equipment.
• Provide in-house, long-range and paging services for clinic caregivers and outside callers.
• Notify proper personnel during traumas and medical emergencies.
• Assist clinic personnel in contacting on-call physicians and staff physicians.
• Provide outside callers with medical assistance by directing to appropriate service.
• Perform answering service duties for physicians and special services, take and deliver messages for staff physicians, residents and other clinic personnel upon request, and answer and contact proper personnel as required.
• Handle emergency calls on the emergency phone line designated for same-medical emergencies.
• Activate emergency code pagers and make necessary phone calls to responding personnel.
• Assist as back up for the security emergency line and respond after two rings if not answered.
• Process and distribute the on-call schedule on a weekly and timely basis.
• Consistently process all patient information according to HIPAA policy and procedures adhering to patient's rights and confidentiality.

Telecommunication Operator

Operations

• Provide nursing care to patients undergoing diagnostic or therapeutic services to hospitalized patients in various healthcare settings.
• Assess patients, complete nursing assessments, document findings in patient records and notify physicians of abnormal findings.
• Perform telephone triage and call rotations.
• Perform nursing procedures and administer treatments and medications.
• Establish care plans in collaboration with patients, families and the health care team.
• Coordinate ongoing care, identify discharge needs and facilitate discharge planning.
• Evaluate, initiate and maintain standards of care.
• Educate patients and families.
• Cover other nursing roles in the department and/or hospitals.

RN, Electrophysiology

• Provide professional nursing care to patients undergoing cardiac catheterization.
• Assess patients, complete nursing assessments, document findings in patient records and notify physicians of abnormal findings.
• Perform telephone triage and call rotations.
• Perform nursing procedures and administer treatments and medications.
• Establish care plans in collaboration with patients, families and the health care team.
• Coordinate ongoing care, identify discharge needs and facilitate discharge planning.
• Evaluate, initiate and maintain standards of care.
• Educate patients and families.
• Cover other nursing roles in the department.

RN HOPS – Cardiac Cath Lab

System Administrator

• Ensure that workstations and peripherals operate with optimal availability and reliability.
• Clearly and consistently communicates all desktop technology operational directions established for the enterprise.
• Consults on desktop applications and configurations to improve employee productivity.
• Troubleshoots software, hardware, protocol and workstations.
• Provides first and second level diagnostic Help Desk support for hardware, software, operating systems and peripherals.
• Recommends, designs, builds and supports PC workstations.
• Builds and maintains detailed workstation documentation including configuration of desktop software and impact of additions, deletions or upgrades to the workstation.
• Assumes responsibility for ongoing support requirements of the client area including responsibilities for all hardware components.
• Other duties as assigned.

System Administrator I

Human Resources

• Provide first point of contact support to incoming calls/emails/requests from customers (e.g., caregivers, managers, candidates, dependents)
• Maintain customer contact until request is resolved, including informing customer of status and resolution
• Provide accurate, consistent and timely responses to HR process, system and policy requests considered routine requests and require limited research
• Perform basic administration processing and approval of transactions, data input and verification of required documentation
• Utilize knowledge base tool to provide consistent answers to customers
• Educate caregivers on company practices and tools (e.g., HR Portal, ESS, MSS, etc.)
• Refer complex cases requiring interpretation to appropriate Specialist or to COE if additional research or expertise is required
• Provide document support by managing incoming and outgoing forms, information, as necessary
• Identify and resolve the caregiver issues and anticipate future needs by explaining/suggesting/providing additional information needed to successfully perform duties
• Meet key performance measures such as first call resolution, average answer speed, and call quality

HR Service Center Representative I

• Support human resources strategies and workforce needs for Tradition Hospital by providing counsel and direction to management in all aspects of human resources functions with a focus on acute care.
• Support employee relations, compensation, performance management, and development.
• Manage and mentor a seasoned HR team.
• Act as a confidential advisor on performance management, corrective actions, performance improvement plans, and investigations.
• Interpret and advise on policies and programs encompassing all aspects of Human Resource Management to all levels of caregivers.
• Conduct employee investigations and make recommendations to business leaders.
• Provide support in communicating human resources center of excellence (COE) programs and their implementation to all employees.
• Counsel client groups and facilitate conflict resolutions.
• Navigate and pull reports from various systems such as Kronos, HRIS (Workday), My Learning, etc.
• Analyze HR and business metrics and provide recommendations to the HR Director and leadership.
• Support regulatory practices to promote fair and equitable treatment of employees.
• Determine development needs of specific segments of the organization and provide developmental training.
• Collaborate with talent acquisition and compensation for promotions, equity reviews, and job reclassifications.
• Support the process for all regulatory/accreditation surveys such as Joint Commission, CMS and ODH.
• Monitor compliance with organizational initiatives.