Cleveland Clinic

Phlebotomist

• Perform blood collection procedures
• Follow venipuncture procedures and maintain appropriate log sheets
• Verify order requests and identify information prior to drawing blood or collecting the specimen/kit
• Label all specimens collected and deliver them to the appropriate processing area
• Perform specimen processing and send out tasks, including accessioning, centrifugation and packaging
• Pick up and deliver blood, other sample types and lab supplies

Phlebotomist Technician

Office Coordinator

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and other administrative duties.
• Support clinic operations by direct involvement with the physician(s) and nurse(s).
• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patients and/or other medical departments.
• Work through and solve patient issues professionally and in a timely manner.
• Take and relay phone messages for the respective area in a clear and concise manner in accordance with CCF policy.
• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.
• Ensure all patients are rescheduled relating to physician out days in a timely manner.
• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
• Verify and update patient demographics and insurance information.
• Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.
• Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.
• Input reasons for all visits on all appointments.
• Ensure surgery packets are completed correctly and delivered in a timely manner to OPS and Access Plus.
• Maintain complete and up-to-date documentation and files, including product and service quotes.

Office Coordinator – Cancer Center

Medical Assistant

• Collaborate with fellow staff to create a welcoming, comfortable environment for patients
• Assist with medication management, patient monitoring, administrative tasks and more
• Provide or assist with patient care in an outpatient clinic under supervision
• Complete rooming process including vitals, height, weight, and intake questions
• Collect patient specimens, perform point of care testing
• Assist with exams, tests, and procedures like EKG and pulse oximetry
• Document in the electronic health record
• Assist with setting up the clinic for daily operations
• Stock supplies and linens
• Initiate CPR and other emergency measures

Medical Assistant – Outpatient Clinical Care

Associate

• Conduct customer service and support caregivers on nursing units at Cleveland Clinic Hospitals
• Review and communicate staffing and scheduling adjustments encompassing nurse to patient ratios
• Proactively generate and review 24-hour staffing projections
• Seek coverage via phone calls and/or texts for shifts and special circumstances
• Conduct Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing
• Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care
• Utilize multiple computer systems to communicate with nursing leadership of all hospitals
• Work collaboratively with nurse leadership to review current and anticipated staffing needs
• Facilitate scheduling of PRN caregivers and agency caregivers to maintain operations for the assigned units
• Complete appropriate documentation utilizing Kronos for caregiver schedule changes
• Be a point of contact for unit call offs
• Accurately record, document and report call offs according to SOP
• Compile ad hoc and scheduled reports for Chief Nursing Offers, Nursing Directors and Nurse Managers
• Attend and successfully complete required training

Staff Scheduling Associate

General

• Prepare timecards for review and final approval by unit management prior to the standardized deadline.
• Collaborate with the unit manager to ensure accurate information is received and coded into the Kronos timekeeping system before signing off.
• Administer timekeeping responsibilities including correcting missed punches and making updates to employee timecards to ensure accurate accounts of productivity status.
• Correct employee timecards and interfaces with payroll department to coordinate time changes to ensure timecards are kept up to date in accordance with wage and labor standards.
• Update time and attendance system with timekeeping and pay codes.
• Audit time records to ensure hours are recorded correctly including FTE hours, missed punches, absences, planned time off and FMLA hours.
• Maintain timekeeping records and supporting documentation.

Timekeeper

Procurement

• Coordinate activities related to the receipt of organ offers for transplant
• Evaluate organ offers for suitability
• Arrange procurement of organs and transplant set-ups
• Comply with OPTN/UNOS requirements for post-transplant documentation
• Serve as the contact for potential offers from procurement organizations
• Organize the procurement and dispatch team
• Coordinate transportation of organs
• Assist in training organ preservation caregivers
• Develop and present professional education programs
• Obtain, analyze, and report data on potential donors
• Attend selection committee meetings
• Enter data into the transplant database
• Other duties as assigned

Donor Procurement Coordinator – RN, RRT, EMT

Manager

• Oversee daily operations of Utilization Management across the region
• Manage concurrent and retrospective reviews for medical necessity
• Collaborate with interdisciplinary healthcare teams
• Monitor utilization outcomes and lead performance improvement initiatives
• Provide leadership and oversight to Utilization Specialists
• Ensure compliance with nationally recognized screening criteria and regulatory requirements
• Identify opportunities to enhance operational effectiveness and patient outcomes
• Coordinate projects to attain goals

Regional Manager – Utilization Management

Registered Dietitian

• Provide direct patient care using medical nutrition therapy for an assigned patient population.
• Provide counseling and education services to patients with disease processes that require nutritional management.
• Implement a nutritional care plan, communicate plan, establish a follow-up system and maintain documentation.
• Write changes for diet orders and initiate nutrient intake assessments.
• Assess patients for signs and symptoms of nutritional deficiencies and evaluate appropriate fluid and electrolytes.
• Review laboratory and clinical progress notes and inform physicians of patients' nutritional status and need for changes in diet.
• Coordinate efforts of dietetic technician assigned to area.
• Develop and contribute to Cleveland Clinic sponsored education programs for physicians, nurses, allied health professionals, students, peers and the public.
• Create and revise education materials related to disease management through medical nutrition therapy.
• Participate in program development designed to market and expand departmental services and revenue generation.
• Actively contribute to departmental initiatives, including committees and projects.
• Support the dietetic internship program as a supervised practice rotation preceptor and class instructor.
• Complete reports for ongoing productivity tracking.
• Participate in professional growth activities.
• Attend and contribute to conferences and seminars on nutrition and related topics.
• Represent Cleveland Clinic on nutrition related matters.
• Conduct clinical research and utilize clinical software applications to facilitate care.
• Comply with all regulatory organizations including CMS, JCAO, ADA and policies and procedures of the department and Cleveland Clinic.

• Facilitate the transfer of patients from internal and external facilities into the Cleveland Clinic Health System.
• Work collaboratively with fellow caregivers to optimize patient placement to maximize enterprise capacity.
• Serve as the initial point of contact from external and internal providers and obtain the necessary information to initiate patient transfers into the Cleveland Clinic Health System.
• Receive transfer requests from physicians, mid-level providers or representatives from internal and external facilities (e.g., demographic, insurance and clinical data).
• Coordinate referrals to appropriate medical service as needed for referred patient.
• Connect referring parties with accepting Cleveland Clinic provider to determine appropriateness of transfer.
• Perform follow up communication with Financial Counselors, Case Managers and nursing staff to help expedite transfers to the Cleveland Clinic Health system facility.
• Collaborate with Patient Flow Coordinators and Access RNs to determine availability of appropriate bed.
• Actively participate in the maintenance of 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise.
• Support centralized communications between referring and accepting provider services (e.g., preparing for and leading bed meetings, ensuring accuracy of electronic patient placement systems data, providing backup for patient placement discussions and decisions across the enterprise).

Hospital Transfer Coordinator

Software Engineer

• Provide routine and as needed clinical engineering services (repair, maintenance, relocation, installation, etc.) for equipment.
• Maintain documentation of equipment, inventory, service and repairs.
• Collaborate with information technology caregivers to integrate medical equipment systems with information systems applications.
• Perform preventative maintenance and repairs on equipment.

Clinical Engineering Technician II

• Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare.
• Use a telemonitoring system to provide continuous remote observation and surveillance of up to 15 patients in a variety of units, departments, and/or locations.
• Ensure all patients receive top-quality care, and nurses are supported.
• Monitor assigned patients, verbally redirecting patients from engaging in at-risk behaviors and summoning nursing staff as needed while honoring patients and institutional confidentiality.
• Work a day/night rotation from 6:30 a.m. – 7:00 p.m. and 6:30 p.m. – 7:00 a.m.
• Comply with established corporate and departmental policies, procedures, objectives, quality assurance methods and safety codes.
• Demonstrate compliance with licensing, regulatory and accrediting agency provisions as required.
• Demonstrate appropriate and professional communication behavior toward patients, customers and coworkers.
• Cooperate with management and peers to promote an environment of teamwork and collaboration.
• Demonstrate an understanding of and proficiency in the use of the NAME TeleSitter Solution software.
• Maintain visual observation.
• Verbally redirect patients over a digital two-way audio device in patient rooms.
• Immediately summon the nursing staff if the patient requires assistance.
• Participate in the hand-off of pertinent information/behavior about assigned patients when arriving to monitoring area and upon completion of shift assignment.
• Arrange meal break times and inform staff before leaving the monitoring station so relief may be provided to ensure constant patient observation.
• Provide patients with explanations as necessary without counseling or providing opinions.

Virtual Patient Companion

• Assist patients with everything from phone triage, registration, insurance eligibility and collecting co-payments, to self-screening and scheduling services.
• Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Patient Service Specialist

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors
• Investigate, triage and resolve patient issues using the established HEART model
• Create a welcome and professional environment, interact with patients and ensure outstanding patient experiences
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, and patient and record tracking
• Schedule and track appointments, manage interpreter services, and process the workflow for the day

Patient Service Specialist – Urgent and Outpatient Care

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Medical writer

• Provide education to providers and clinicians to ensure accurate documentation
• Review for correct DRG, APC and HCC assignment
• Conduct reviews of medical records for patients in outpatient settings
• Query providers and medical team members to clarify clinical documentation

Phlebotomist Technician

Office Coordinator – Cancer Center

Medical Assistant – Outpatient Clinical Care

Staff Scheduling Associate

Timekeeper

Donor Procurement Coordinator – RN, RRT, EMT

Regional Manager – Utilization Management

Registered Dietitian

Hospital Transfer Coordinator

Clinical Engineering Technician II

Virtual Patient Companion

Patient Service Specialist

Patient Service Specialist – Urgent and Outpatient Care

Patient Service Specialist

Clinical Documentation Specialist – I