Virtual Patient Companion

Cleveland Clinic

Virtual Patient Companion providing remote observation and support to healthcare staff at Cleveland Clinic Administrative Campus. Ensuring high-quality care for up to 15 patients simultaneously through a telemonitoring system.

Posted 6/26/2026full-timeBeachwood • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare.
Use a telemonitoring system to provide continuous remote observation and surveillance of up to 15 patients in a variety of units, departments, and/or locations.
Ensure all patients receive top-quality care, and nurses are supported.
Monitor assigned patients, verbally redirecting patients from engaging in at-risk behaviors and summoning nursing staff as needed while honoring patients and institutional confidentiality.
Work a day/night rotation from 6:30 a.m. – 7:00 p.m. and 6:30 p.m. – 7:00 a.m.
Comply with established corporate and departmental policies, procedures, objectives, quality assurance methods and safety codes.
Demonstrate compliance with licensing, regulatory and accrediting agency provisions as required.
Demonstrate appropriate and professional communication behavior toward patients, customers and coworkers.
Cooperate with management and peers to promote an environment of teamwork and collaboration.
Demonstrate an understanding of and proficiency in the use of the NAME TeleSitter Solution software.
Maintain visual observation.
Verbally redirect patients over a digital two-way audio device in patient rooms.
Immediately summon the nursing staff if the patient requires assistance.
Participate in the hand-off of pertinent information/behavior about assigned patients when arriving to monitoring area and upon completion of shift assignment.
Arrange meal break times and inform staff before leaving the monitoring station so relief may be provided to ensure constant patient observation.
Provide patients with explanations as necessary without counseling or providing opinions.

Requirements

What you’ll need

High School Diploma/GED
General knowledge of hospital settings
Can monitor up to 15 patients on one screen at one time and prioritize simultaneous situations
Ability to communicate effectively with patients using a microphone and headset
Ability to communicate with hospital staff and respond quickly to patient behavioral changes
Can use discretion and courtesy when working with patients, visitors, and staff
Basic computer operation skills
Basic Microsoft windows experience.
Previous experience in a hospital environment (Preferred)
Previous clinical experience (Preferred)
Previous direct patient care experience (Preferred)
Nurse Assistant/Medical Assistant Certification (Preferred)

Benefits

Comp & perks

We know that fully supporting our caregivers is what creates the best outcomes for our patients.
Our outstanding, comprehensive offerings are an investment in your health, well-being and future.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

telemonitoringpatient observationdigital audio communicationbasic computer operationMicrosoft Windows

Soft Skills

effective communicationdiscretioncourtesyteamworkcollaborationprioritization

Certifications

High School DiplomaGEDNurse Assistant CertificationMedical Assistant Certification