Patient Service Specialist

Cleveland Clinic

Patient Service Specialist responsible for delivering patient-first healthcare experiences at the Cleveland Clinic. Assisting with registration, insurance verification, and resolving patient issues across various locations.

Posted 6/26/2026full-timeWestlake • Ohio • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
Investigate, triage and resolve patient issues using the established HEART model.
Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
Enter and maintain confidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.

Requirements

What you’ll need

High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
Demonstrated experience in providing exceptional customer services and conflict resolution
Knowledge of medical terminology
Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills

Benefits

Comp & perks

We know that fully supporting our caregivers is what creates the best outcomes for our patients.
Our outstanding, comprehensive offerings are an investment in your health, well-being and future.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient registrationappointment schedulinginsurance processingconfidential patient information managementtelephone triageco-pay collectionrecord trackingkeyboard skillsmedical terminology

Soft Skills

customer serviceconflict resolutioncommunicationinterpersonal skillsproactive approach

Certifications

High School DiplomaGEDAssociate’s DegreeBachelor’s Degree