Patient Service Specialist – Urgent and Outpatient Care

Cleveland Clinic

Patient Service Specialist providing proactive, patient-first healthcare at Cleveland Clinic. Investigating patient issues, managing appointments, and ensuring outstanding patient experiences.

Posted 6/26/2026part-timeMassillon • Ohio • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide a comprehensive, proactive and “Patients First” experience for patients and visitors
Investigate, triage and resolve patient issues using the established HEART model
Create a welcome and professional environment, interact with patients and ensure outstanding patient experiences
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, and patient and record tracking
Schedule and track appointments, manage interpreter services, and process the workflow for the day

Requirements

What you’ll need

High School Diploma or GED
two years of experience in patient registration, appointment scheduling, or insurance processing, OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
Working knowledge of PC window applications
Ability to perform basic math sufficient to process insurance co-pays

Benefits

Comp & perks

endless support and appreciation
rewarding career with a respected healthcare organization
comprehensive offerings are an investment in your health, well-being and future

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

patient registrationappointment schedulinginsurance processingtelephone triageinsurance verificationco-pay collectionrecord trackingbasic math

Soft Skills

patient experienceproactive communicationproblem-solvinginterpersonal skillsprofessionalism

Certifications

High School DiplomaGEDAssociate’s DegreeBachelor’s Degree