Patient Service Specialist

Cleveland Clinic

Patient Service Specialist assisting with patient registration and insurance eligibility at Cleveland Clinic. Providing exceptional patient experiences and resolving issues proactively.

Posted 6/26/2026full-timeCleveland • Ohio • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Assist patients with everything from phone triage, registration, insurance eligibility and collecting co-payments, to self-screening and scheduling services.
Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.
Investigate, triage and resolve patient issues using the established HEART model.
Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
Enter and maintain confidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.

Requirements

What you’ll need

High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
Demonstrated experience in providing exceptional customer services and conflict resolution

Benefits

Comp & perks

Our outstanding, comprehensive offerings are an investment in your health, well-being and future.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient registrationappointment schedulinginsurance processingtelephone triageco-pay collectionpatient record trackingconfidential patient information managementMyChartAppointment Pass

Soft Skills

customer serviceconflict resolutionproactive communicationinterpersonal skillsproblem-solvingprofessionalismpatient experience focus

Certifications

High School DiplomaGEDAssociate’s DegreeBachelor’s Degree