Office Coordinator – Cancer Center

Cleveland Clinic

Office Coordinator managing clerical tasks at Cleveland Clinic’s Cancer Center. Scheduling appointments, assisting patients, and supporting clinic operations during weekdays.

Posted 6/30/2026full-timeStuart • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient scheduling, administrative support, and effective communication within a medical environment. Capable of managing patient information, referrals, and documentation while ensuring compliance with medical protocols.

Highest-signal resume keywords

Patient Appointment SchedulingMedical Terminology KnowledgeMicrosoft Applications ProficiencyClerical ExperienceCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Math SkillsTyping CompetencyDocument ManagementReferral AuthorizationData Entry

Soft Skills

Professional CommunicationProblem-SolvingTime Management

Tools & Technologies

Net AccessTotal eMed

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient AccessClinic OperationsSurgical ProceduresDiagnostic TestingInsurance Verification

About the role

Key responsibilities & impact

Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and other administrative duties.
Support clinic operations by direct involvement with the physician(s) and nurse(s).
Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patients and/or other medical departments.
Work through and solve patient issues professionally and in a timely manner.
Take and relay phone messages for the respective area in a clear and concise manner in accordance with CCF policy.
Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.
Ensure all patients are rescheduled relating to physician out days in a timely manner.
Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
Verify and update patient demographics and insurance information.
Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.
Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.
Input reasons for all visits on all appointments.
Ensure surgery packets are completed correctly and delivered in a timely manner to OPS and Access Plus.
Maintain complete and up-to-date documentation and files, including product and service quotes.

Requirements

What you’ll need

High School Diploma or GED
Two years of clerical, customer service or other relevant experience
Knowledge of medical terminology gained through experience or formal course work
Basic math skills, such as addition, subtraction, multiplication, division and percentages
Strong computer skills and working knowledge of Microsoft applications
Typing competency with the ability to format, spell, punctuate, edit and proofread

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities