Cisco

Customer Support

• Serves as the first point of contact for callers, providing courteous, efficient, and accurate assistance
• Demonstrates our Customer Care philosophy by putting the caller first in every interaction
• Maintains strong dependability and accountability in daily responsibilities
• Supports teammates by stepping in when needed and contributing to a positive team environment
• Follows established workflows and procedures within a highly structured environment
• Upholds professional, caring communication at all times
• Maintains consistent and reliable attendance to ensure adequate coverage and service levels
• Participates in rotating support for the Receptionist function, providing coverage as scheduled

Customer Service Representative

Business Intelligence Analyst

• Gathers, analyzes, and interprets large volumes of data from multiple sources to support business objectives
• Ensures data integrity and accuracy by performing regular data audits and validation checks
• Maintains and updates databases, ensuring data is organized and accessible for reporting purposes
• Develops, designs, generates and maintains reports, dashboards, and visualizations to provide actionable insights to stakeholders
• Streamlines and improves data-related processes through available automation tools and applications to improve efficiency
• Collaborates with departments to understand their data reporting needs and deliver customized solutions
• Presents findings and recommendations to management and other stakeholders in a clear and concise manner
• Maintains updated knowledge of industry best practices and emerging trends in data analytics and reporting
• Develops and maintains documentation for data processes, workflows, reporting standards, and data dictionaries

Data Reporting Analyst – Senior Data Reporting & Analysis Specialist

Operations

• Begin developing a working knowledge of the claim operation and learn to resolve routine incoming operations partners’ requests
• Perform claim operations and payment functions for one or more lines
• Complete new loss establishment within the claim system, including statistical coverage verification and document upload to electronic claim filing system
• Complete financial transaction support for either loss or expense payments, loss or expense reserves, loss or expense refunds
• May perform systems functions, including determining errors/corrections on claims system(s)
• Update claim files and maintains, corrects and/or updates data using office technology
• Learns basic claim handling and how support is necessary
• Composes, prepares, reviews, and responds to correspondence including inquires that may take additional research prior to responding
• Perform mail functions including research to identify recipient for misdirected mail within the company or externally
• Exhibits ability to use appropriate resources necessary to complete support requirements
• Exhibits ability to actively seek information to understand operations partners’ circumstances, problems, expectations and needs, for the purpose of resolving inquiries/issues
• Shares and/or conveys information to business partners, regarding their claims; maintains a professional demeanor in all situations
• Becomes familiar with and utilizes computerized systems for policy analysis, claims operations requirements and related data management systems, information gathering and/or troubleshooting.

Claim Operations Associate I/II

Product Manager

• Lead and develop a team of Agile Product Owners, establishing clear expectations for product leadership, accountability, and outcomes.
• Build a strong talent bench through hiring, coaching, performance management, and succession planning.
• Create clarity around Product Owner career paths, readiness expectations, and development plans.
• Foster a high‑trust, high‑performance culture that emphasizes ownership, learning, and continuous improvement.
• Ensure Product Owners define and execute product visions and roadmaps aligned to divisional and enterprise strategy.
• Partner with senior business and technology leaders to translate strategic priorities into outcome‑focused roadmaps.
• Guide prioritization across products and teams by balancing business value, risk, dependencies, capacity, and sequencing.
• Monitor portfolio health, delivery predictability, and value realization; proactively identify and address systemic risks.
• Act as an escalation point for complex product, prioritization, or stakeholder challenges.
• Own and evolve Agile Product Ownership practices, ensuring consistency and effectiveness across teams.
• Serve as a leader in GAIG’s agile maturity journey by modeling strong product leadership and customer‑centric thinking.
• Coach Product Owners and business partners on effective engagement in an agile delivery environment.
• Partner closely with Scrum Masters, engineering leaders, and delivery leadership to continuously improve flow, outcomes, and collaboration.
• Build strong, trusted relationships with senior business and technology stakeholders.
• Enable Product Owners to communicate clearly and confidently with leadership about priorities, progress, risks, and outcomes.
• Synthesize portfolio‑level insights into clear, executive‑ready narratives that inform decision‑making.
• Influence without direct authority to drive alignment across teams and functions.

Director, Agile Product Ownership

• Researches and resolves concerns and inquiries in real time for customers and policyholders
• Learns and applies best practices to resolve issues, ensuring customer satisfaction and compliance with the organization’s policies
• Coordinates problem resolution with appropriate teams and escalates more complex issues to experienced staff as needed
• Handles customer inquiries primarily through web‑based systems with minimal phone interaction, collaborating with internal customers and teams to research and resolve requests
• Becomes familiar with utilizing a customer-focused, needs-based review process to inform customers about products or services
• Documents and updates customer records based on interactions
• Works within guidance to arrange and prioritize activities to efficiently meet business objectives, while focusing on continuous process improvement
• Performs other duties as assigned

Program Manager

• Define the vision and roadmap for travel insurance products, including trip cancellation, medical, and assistance services
• Analyzes market data and customer feedback to identify opportunities for product enhancements and improvements and new product development
• Determines pricing and coverage for opportunities
• Work with distribution partners to tailor products and support sales goals
• Ensure all products, policy wordings, and filings comply with state, federal, and international insurance regulations
• Monitor key performance metrics (profitability, loss ratios, conversion) to make data-driven improvements
• Collaborate with technical teams to program workflows
• Performs other duties as assigned

Travel Insurance Program Manager – Embedded Solutions

• Demonstrates beginner to intermediate knowledge of the claims operations and the ability to address simple requests and complaints received via telephone, email, or voicemail, with some guidance.
• Performs daily mail pickup, scanning and file functions; sorts and distributes mail & maintains/purges documents according to record retention guidelines.
• Utilizes the multiple systems to identify the appropriate recipient of correspondence; distributes electronic records accordingly.
• Expands upon and employs problem-solving skills and learns the investigative methods needed to actively seek information required to resolve inquiries and issues.
• May learn to execute basic claim setup and entry, coverage verification, and financial transactions.
• Learns to identify discrepancies in information gathered.
• Becomes familiar with and utilizes multiple computer systems for policy analysis, claim management, data management, reporting, and productivity.
• Learns to utilize ClaimExpert, ClaimConnect, ClaimCenter, OpsNow, and Outlook to track workload, manage activities, remain organized, and timely.
• Refers non-routine/complex issues to manager or more experienced staff.
• May assist with and/or create general correspondence.
• Maintains a professional demeanor in all situations.
• Performs all other duties and tasks as assigned. Works productively under close supervision; relies on instructions and pre-established guidelines to perform the functions of the job

Claims Operations Associate – Workers Compensation

General Counsel

• Serve as a trusted advisor to regional leadership on compliance risks and mitigation strategies
• Monitor, interpret, and advise on applicable regional laws, regulations, and compliance standards
• Advise on and negotiate compliance provisions in commercial agreements
• Advise on customer requests related to Cisco’s Ethics & Compliance program and commitment
• Advise on and oversee regional Remediation post-investigation
• Design and lead regional Ethics & Compliance training – virtual and in-person
• Serve as a regional escalation point for high-risk Partner and Supplier due diligence findings
• Lead quarterly regional Ethics & Compliance roundtables with control function and regional business leads
• Manage and advise on Conflict of Interest (COI) Gifts, Travel and Entertainment (GTE) and Third-Party Due Diligence related escalations
• Design and lead regional engagements with key external business partners
• As needed/requested, partner with Investigations on policy enforcement matters

Senior Corporate Counsel, Ethics & Compliance

Mechanical Engineer

• Write and review micro-architecture specifications
• Implement RTL (Verilog/SystemVerilog) to meet timing, performance, and power requirements
• Contribute to full chip integration, timing methodology, and analysis
• Collaborate with verification engineers to resolve bugs and achieve coverage closure
• Work with the physical design team to close timing and PnR issues
• Support design methodology evolution and best practices
• Perform debug, root-cause analysis, and post-silicon validation in the lab

Logic Design Engineer

Account Executive

• Own and manage the entire sales cycle for assigned Inside Sales–led opportunities, from qualification through to close
• Drive new customer acquisition (hunting) by proactively researching and identifying high-potential prospects in target markets
• Execute outbound strategies including cold calls, emails, and virtual engagement, and deliver tailored value-based presentations
• Upsell and cross-sell to existing customers to grow account penetration and lifetime value
• Maintain accurate and timely updates of all opportunities in Salesforce (SFDC)
• Build and manage a healthy, predictable sales pipeline, tracking activities, signals, and deal progression
• Provide accurate forecasting based on realistic deal assessments and pipeline hygiene
• Apply Splunk’s discovery methodology to uncover customer challenges and pain points
• Collaborate closely with Field Sales, BDRs, Product, and Partner teams to drive deal progression
• Build trust with customers primarily through virtual engagements, aligning solutions to customer needs
• Work with Splunk partners to advance opportunities and close deals
• Handle quotations and order processing for assigned opportunities
• Consistently achieve or exceed quarterly sales targets

Sales Account Executive – Splunk

Backend Engineer

• Join teams focused on developing advanced data pipelines, machine learning infrastructure, and analytics platforms for business-critical initiatives
• Contribute to the advancement of emerging technologies in data and intelligent systems
• Develop scalable backend systems, designing robust analytics platforms, and building infrastructure to support modern cloud and distributed computing initiatives
• Solve complex challenges with innovation and precision
• Build and maintain key software tools and backend infrastructure to empower Cisco’s business groups to leverage AI and data-driven insights

Software Engineer, Backend/Platform Systems II

• Lead the modeling, set-up, execution and reporting of Partner Seller Rewards.
• Run terms & conditions, and compliance frameworks.
• Coordinate dashboard design, vendor onboarding, and IT requirements.
• Analyze program performance to recommend improvements.
• Serve as the primary point of contact for go-to-market alignment, marketing, and change management.
• Work with leadership to help develop, socialize, and implement global channel partner related strategic projects as required.

Program Manager – Partner Incentives

• Designs and analyzes mechanical systems, equipment and packaging
• Conducts feasibility studies and testing on new and modified designs
• Directs support personnel in the preparation of detailed design, design testing and prototype fabrication
• Provides design information to drafting for packaging documentation
• Applies understanding of thermal and electrical engineering to conceptual and architectural design
• Leads the project team on major development products

SDET

• Define and drive test strategy and validation architecture for the SDWAN controller/Dashboard features
• Focus on the tests validating Cisco SDWAN controller features like configuration, policy management, high availability multi-tenancy and UI/UX features
• Design and evolve scalable test frameworks, test automation using Python/Restapi, and validation pipelines
• Establish end-to-end test strategies covering functional, system, scale, application performance, resiliency, security and administration
• Collaborate with engineering leaders, product management, hardware, and TAC teams to define quality goals, test scope, and execution strategies
• Lead customer demos and technical presentations to showcase product capabilities and articulate solution value
• Represent the test organization in cross-functional forums to influence release decisions, risk assessment, and quality metrics.

Lead, Software Development Test Engineering

AI Research Scientist

• Design and develop sophisticated agentic workflows leveraging state-of-the-art LLM models and emerging frameworks to automate complex reasoning tasks
• Rapidly prototype new AI features, transforming research concepts into functional demos using AI-native tools such as Copilot, Cursor, and Claude Code
• Evaluate and integrate the latest advancements in AI—including Autonomous and Deep Agents—to ensure our platform remains an industry leader
• Collaborate across teams to validate research prototypes, ensuring alignment with Cisco’s security and scalability standards
• Accelerate AI adoption across the enterprise by creating reusable agentic patterns and tools that empower teams globally

Customer Service Representative

Data Reporting Analyst – Senior Data Reporting & Analysis Specialist

Claim Operations Associate I/II

Director, Agile Product Ownership

Customer Service Representative

Travel Insurance Program Manager – Embedded Solutions

Claims Operations Associate – Workers Compensation

Senior Corporate Counsel, Ethics & Compliance

Logic Design Engineer

Sales Account Executive – Splunk

Software Engineer, Backend/Platform Systems II

Program Manager – Partner Incentives

Mechanical Engineer

Lead, Software Development Test Engineering

Senior AI Research Engineer – Agentic