CIEE Council on International Educational Exchange

Program Manager

• Manage an active pipeline of custom program opportunities to meet annual sales goals.
• Collaborate with the Institutional Relations team to generate new program leads and secure new institutional partnerships.
• Build relationships with partners by understanding their needs and objectives and delivering strong customer service.
• Collaborate with international teams to draft program budgets, create program proposals, and write contracts.
• Manage the pre-departure planning and preparation process with partners and CIEE staff.
• Engage in CIEE and industry conferences and events to sell and promote CIEE’s Custom Programs.
• Assist with special projects and other tasks as necessary to ensure smooth operation of Custom Programs.

Program Manager – Custom Program

Manager

• Own annual application, Scholars Grant, and matching grant targets for all Fellowship Programs.
• In partnership with Institutional Relations leadership, develop and execute an annual Sales & Marketing strategy to drive student applications and institutional engagement.
• Develop and deliver training resources for Institutional Relations staff to effectively promote fellowship opportunities.
• Conduct proactive outreach to high-potential institutions and priority student populations.
• Use Salesforce and other systems to track leads, applicants, and conversion rates by institution and recruitment channel.
• Support the expansion of CIEE’s global fellowship portfolio by developing scalable workflows, tools, and best practices.
• Serve as a subject matter resource for the launch of new fellowship initiatives, ensuring alignment with established recruitment, sales, and operational frameworks.
• Continuously identify opportunities to improve efficiency, consistency, and performance as the fellowship portfolio grows.
• Support internal and external promotion of fellowship programs through coordinated messaging, digital content, and virtual and campus-based outreach.
• Collaborate with Marketing on web content, informational materials, and social media engagement related to global fellowships.
• Collect and curate student stories, testimonials, and outcomes to support recruitment, promotion, and reporting needs.
• Engage alumni fellows as ambassadors to support recruitment and peer-to-peer outreach efforts.
• Manage and continuously improve application workflows, timelines, and internal review processes, ensuring scalability for future programs.
• Manage the New+ funnel to increase conversion from inquiry to submitted application.
• Manage the applicant funnel to drive conversion into Scholars Grant participation.
• Coordinate clear and timely communications with applicants throughout the application, selection, and placement process.
• Coordinate the internal application review process to identify a shortlist of the most highly qualified candidates on an annual basis.
• Serve as the primary operational point of contact for fellows throughout the application and pre-departure process.
• Coordinate with Global Operations to ensure smooth execution of fellowship logistics.
• Track participant pre-departure requirements and compliance milestones.
• Support evaluation efforts by collecting feedback and outcome data from participants and internal stakeholders.
• Assist in planning and delivering Closing Event activities, including sponsor engagement and student recognition ceremonies.

Manager, Global Fellowships

Account Manager

• Provide sales and account management leadership to a team of International Recruitment Specialists supporting the largest Summer Work and Travel host employers.
• Maximise renewals for each season from managed host relationships.
• Collaborate with leadership to develop and execute strategic sales plans to add additional strategic accounts.
• Set individualised sales/renewal goals and pipeline targets for team members.
• Create outreach strategies to engage hosts and provide high-touch support.
• Provide gold standard account management to host accounts by building long-term relationships, ensuring the international recruitment specialists are delivering on commitments, and identifying opportunities for growth and retention.
• Oversee hiring and placements for all assigned accounts.
• Consult with hosts on hiring strategies aligned with participant availability and market trends.
• Work cross-functionally with compliance, participant services, and other internal teams to ensure host satisfaction and program quality.
• Ensure a positive experience for all stakeholders through proactive communication and support.

Strategic Account Manager

Director

• Oversight for the growth and implementation strategy of the Summer Work and Travel, Camp, and Hiring Services group.
• Manage a team of directors and provide departmental leadership so that the team will effectively execute sales plans and meet or exceed placement goals.
• Develop a sales and marketing strategy to ensure that CIEE meets its sales and placement goals for Work & Travel USA and Camp Exchange USA, including lead generation, cold calling, appointments, presentations, and obtaining commitments.
• Develop hiring event strategy that maximizes CIEE placements at hosts.
• Develop onboarding and training directors to help their staff develop effective sales strategies, hiring strategies, and strong relationships with host employers and community organizations.
• Ensure that directors and their teams have the requisite knowledge and skills to meet both job sales and role fulfillment (placements).
• Provide timely and specific feedback on performance to team members.
• Track and evaluate weekly, monthly, and annual progress.
• Perform annual performance setting and goals reviews for each direct report along with quarterly check-in reviews to check individual goal progress.
• Engage in high-level sales activities.
• Sell to prospective and current clients as required.
• Create and conduct presentations and meetings with hosts, associations, and other stakeholders.
• Build rapport with clients and stakeholders.
• As the senior leader, develop regular cadence of connecting with host employers to build relationships and ensure CIEE is meeting their needs.
• Collaborate with Participant Services to ensure the team is facilitating positive participant program experiences and team communication.
• Collaborate with Senior Director of International Sales & Operations to foster relationships with International Representatives.
• Review external events, such as trade shows, International Student Outreach Program events, and other activities to determine participation that will add to the growth of the programs and support sales.
• In collaboration with the VP Placement Sales, Senior Director International Sales & Operations, and other leaders identify CIEE run/branded events or programming that will add stakeholder value to the program.

Executive Director, Seasonal Exchange Programs

Sales

• Manage a team of regional managers and provide departmental leadership so that the team will effectively execute sales plans and meet or exceed placement goals
• Deploy and track results of sales and marketing strategy to ensure that CIEE meets its sales and placement goals for Work & Travel USA, including lead generation, cold calling, appointments, presentations, and obtaining commitments
• Oversee hiring strategy for each region to maximize CIEE placements at hosts
• Coach managers to develop effective sales outcomes, hiring strategies, and strong relationships with host employers and community organizations
• Ensure that managers and their teams have the requisite knowledge and skills to meet both job sales and role fulfillment (placements)
• Provide timely and specific feedback on performance to team members
• Track and evaluate weekly, monthly, and annual progress
• Perform annual performance setting and goals reviews for each direct report along with quarterly check-in reviews to check individual goal progress
• Engage in high-level sales activities
• Sell to prospective and current clients as required
• Create and conduct presentations and meetings with hosts, associations, and other stakeholders
• Build rapport with clients and stakeholders
• Develop regular cadence of connecting with host employers to build relationships and ensure CIEE is meeting their needs
• Collaborate with Participant Services to ensure the team is facilitating positive participant program experiences and team communication
• Collaborate with Senior Director of International Sales & Operations to foster relationships with International Representatives
• Review external events, such as trade shows, International Student Outreach Program events, and other activities to determine participation that will add to the growth of the programs and support sales
• In collaboration with the VP Placement Sales, Senior Director International Sales & Operations, and ther leaders identify CIEE run/branded events or programming that will add stakeholder value to the program
• Willingness to travel required; regular business trips include domestic trips and overseas hiring events (20 – 30%)
• Perform miscellaneous job-related duties as assigned.

Director, Placement Sales

Social Media Manager

• Maintain a comprehensive social media calendar with publish information, including by channel, that’s accessible across the larger marketing team.
• Manage social listening platform for CIEE Study Abroad’s primary social media channels, including responding / engaging with posts as appropriate and/or escalating questions/comments as needed.
• Track mentions of CIEE Study Abroad across social media by hashtag as well as across center locations.
• Create and share relevant, engaging content aligned to the CIEE Study Abroad brand and designed to reach prospective college students.
• Ensure alignment with brand tone and voice.
• Review engagement reports across to evaluate what types of content types or delivery channels perform best and share/implement those recommendations as appropriate.
• Support integrated marketing campaigns from a social media perspective by recommending and implementing social media strategies informed by data, metrics and best practice.
• Maintain social media guidelines and best practices handbook to support CIEE Centers.
• Track and measure key metrics to evaluate success and impact against student enrollment goals.
• Scale ambassador and influencer programs by driving referral-based growth through social-driven initiatives.
• Explore new content strategies and distribution channel, including testing opportunities, as part of the content marketing team.
• Remain up-to-date on best practices in content and social media marketing.

Social Media Strategist

• Develop and execute the US-focused employer sales strategy securing internship placements and matching students to those roles.
• Define and implement sales strategies, management tools, and processes to meet aggressive sales goals.
• Build a robust pipeline of employer partnerships, connecting directly to decision-makers and other influencers at target companies.
• Leverage tools (e.g., Salesforce, Bookings, etc.) to drive efficiency, effectiveness, and accountability.
• Analyze trends, opportunities, and competitors within the industry that will help you develop and maintain a strong understanding of the market and the space in which we compete.
• Work with the marketing team and develop the collateral, pitch materials, and market positioning needed for successful employer conversations.
• Adapt sales strategy and tactics based on local markets.
• Where appropriate, pitch and develop strategic partnerships that will drive the success of the team’s work.
• Manage employer partnerships to ensure the highest level of customer satisfaction.
• Iterate and evolve value propositions for employers, adapting them for different industries/markets as appropriate.
• Lead onboarding for new employer partners.
• Actively manage relationships to grow partnerships year over year.
• Drive recruitment process with host employers.
• Serve as point of contact for host management needs.
• Communicate and advocate the interests of employers to ensure successful placements and experience for both student/young professionals and the employer.
• Manage expectations with host employers to ensure compliance with the U.S. Dept of State’s BridgeUSA (J-1 Visa) program.

Account Manager – Industry Partnerships

Billing Specialist

• Generate program bills for participants and institutional customers.
• Produce and maintain billing reports.
• Work collaboratively with other departments on billing transactions.
• Maintain billing agreements in the database.
• Review multiple daily reports and enter corresponding adjustments in the financial system.
• Validation of program pricing billed for each program term.
• Resolve customer billing disputes, discrepancies, and irregularities.
• Correspond with program participants and organizations to expedite the collection of outstanding receivables.
• Assist with the month-end close, review, and posting of adjusting entries.
• Other duties as assigned

• Lead a team of International Recruitment Specialists responsible for driving host employer engagement and job sales within a defined territory.
• Guide the team to successfully sell to new host employers while maintaining and renewing relationships with existing ones.
• Coach staff on effective sales strategies, including lead generation, cold calling, presentations, and closing commitments.
• Support the team in ongoing account management, specifically resolving host-related issues and requests, focusing on gold-standard service to ensure long-term client relationships.
• Support the Senior Manager of CIEE Canada Direct Office in achieving annual program sales goals and long-term business development objectives for all Inbound Exchange programs related to the Canadian market.
• Provide sales leadership by managing a team of International Recruitment Specialists to sell to new hosts and renew existing host relationships within a defined territory.
• Collaborate with leadership to develop and execute strategic sales plans for the assigned region to meet and exceed seasonal goals.
• Set individualized sales goals and pipeline targets for team members.
• Create outreach strategies to engage new hosts and renew existing relationships.
• Provide gold standard account management to host accounts in your region by building long-term relationships and ensuring the international recruitment specialists are delivering on commitments.
• Identify opportunities for growth and retention.
• Participate in high-level sales activities, including presentations to prospective and current hosts.
• Consult with hosts on hiring strategies aligned with participant availability and market trends.
• Work cross-functionally with compliance, participant services, and other internal teams to ensure host satisfaction and program quality.
• Ensure a positive experience for all stakeholders through proactive communication and support.

Host Sales Manager – Seasonal Exchange

Digital Marketing

• Collaborate with the director and business stakeholders in the development of paid digital marketing strategies that align with and support the core business goals of individual business lines.
• Drive program participant growth by developing and producing strategic paid search, display, and paid social media advertising, marketing automation, and lead generation campaigns.
• Regularly monitor and optimize paid digital advertising campaigns, marketing funnel, and lead generation performance.
• Provide reporting and analysis to stakeholders to drive paid digital marketing strategy, with a strong focus on lead, application, and participant growth.
• Support day-to-day relationships with third-party digital marketing vendors and agencies.
• Collaborate with the marketing automation manager in creating and optimizing lead scoring models.
• Collaborate with the web team, and business stakeholders to develop and integrate content marketing strategies that leverage new and existing assets includes blogs, social media, web, and other user-generated content.

Digital Marketing Producer

Recruitment

• Sell CIEE's Seasonal Exchange programs to prospective U.S. businesses
• Prospect and cold call to collect relevant information about the host employer's needs
• Foster ongoing relationships with host employers (recruiters, H.R. representatives, business owners, U.S. summer camps)
• Provide consultation on hiring needs and creating a successful Bridge USA program
• Obtain commitments from host employers and U.S. summer camps to hire Bridge USA participants through CIEE hiring services by presenting a tailored hiring solution to meet each host employer's unique needs
• Promote CIEE at regional and national tradeshows as needed
• Work with other teams on Seasonal Exchanges to ensure a successful program experience for Bridge USA participants, from application to program completion
• Hire program participants for host employers - hire may be in-person, overseas, or virtually
• Maintain an accurate and complete sales database
• Travel internationally as needed to support CIEE's program placement goals and objectives
• Perform other duties as assigned

International Recruitment Specialist

Accounts Payable

• Manage the Accounts Payable Specialist.
• Prepare and code routing forms for foreign invoices and funding requests.
• Review invoices and support for accuracy.
• Reconcile vendor account balances to maintain accurate financial records.
• Manage vendor relations to resolve invoice discrepancies, payment issues, and billing inquiries.
• Review of the Accounts Payable reconciliation and Aging report.
• Review disbursements for appropriate internal limits, approval authority, and SOP compliance.
• Assist with maintaining and updating the organization's payables policies, practices, guidelines, and monitor compliance.
• Assist with documentation preparation and support for the annual audit.
• Assist with coding prepaid, accrued and capital expenditures.
• Assist with Concur employee reimbursement processing and ensure policy compliance.
• Manage vendor records for proper tax forms, contact information and banking information for domestic and foreign vendors.
• Lead payment processing: check runs, ACH, EFTs, and wire transfers ensuring payments are within payment terms.
• Lead tax reporting requirements to ensure compliance with 1099 regulations and other related filings.
• Lead on procurement process and purchase order compliance.
• Serve as a backup and resource to the Accounts Payable Specialist.
• Assist with evaluating and implementing appropriate internal controls over accounts payables.
• Lead and manage projects to improve effectiveness & efficiency, and integrity related to accounts payables.
• Work closely with Corporate Controller and the Treasury Manager for cash funding to initiate electronic payments.

Accounts Payable Manager

Financial Planning and Analysis

• Prepare account reconciliations in multiple currencies, with a focus on cash & treasury management.
• Prepare and enter journal entries.
• Conduct transactional analysis.
• Meet monthly close deadlines to ensure timely and accurate financial reporting.
• Review appropriate internal controls and monthly financial reporting.
• Assist with review of global bank and petty cash reconciliations.
• Assist with training to finance administrative staff at Study Centers to ensure CIEE policies and best practices are followed.
• Assist with study center compliance reporting.
• Assist with study center cash entries and review for accuracy.
• Conduct balance sheet reconciliations in multiple currencies.
• Assist with maintaining the organization’s accounting policies, practices, guidelines, Standard Operating Procedures (SOPs), and enforce compliance with Study Centers.
• Assist with documentation preparation and support for the annual audit.
• Serve as a backup and resource to the accounting team.
• Work closely with the Treasury Manager to provide support as needed.

Staff Accountant II, Finance & Accounting

Events

• Support the project management and coordination of key logistics across multiple concurrent events.
• Communicate effectively with internal teams and external stakeholders.
• Share responsibilities with CIEE staff before, during, and after events.
• Serve as an on-site point of contact when needed, including occasional event travel.
• Coordinate meal plans and research and book group dining.
• Prepare post-event reports to evaluate success and identify improvements.
• Manage expenses through timely vendor payments, detailed budget tracking, and Concur reconciliation.
• Collaborate with the Marketing team to produce and distribute event materials.