Program Manager – Custom Programs

CIEE Council on International Educational Exchange

Program Manager developing and managing customized study abroad programs for CIEE. Collaborating with higher education partners and international teams to enhance global education opportunities.

Posted 7/15/2026full-timeSouth Portland • Maine, Massachusetts • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in solution sales, account management, and partnership development within higher education, while effectively managing program proposals, budgets, and contracts. Strong relationship management and communication skills are essential for exceeding partner expectations and ensuring smooth operations.

Highest-signal resume keywords

Solution Sales ExperienceAccount ManagementPartnership DevelopmentStrong Communication SkillsExperience with Salesforce

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program Proposal DevelopmentBudget ManagementContract WritingAttention to DetailTime Management

Soft Skills

Self-MotivatedCollaborativeResponsibleAbility to MultitaskCalm Under Pressure

Tools & Technologies

ExcelSalesforce

Industry Keywords

Higher EducationCustom ProgramsInstitutional PartnershipsStudy Abroad ExperienceCIEE

About the role

Key responsibilities & impact

Manage an active pipeline of custom program opportunities to meet annual sales goals.
Collaborate with the Institutional Relations team to generate new program leads and secure new institutional partnerships.
Build relationships with partners by understanding their needs and objectives and delivering strong customer service.
Collaborate with international teams to draft program budgets, create program proposals, and write contracts.
Manage the pre-departure planning and preparation process with partners and CIEE staff.
Engage in CIEE and industry conferences and events to sell and promote CIEE’s Custom Programs.
Assist with special projects and other tasks as necessary to ensure the smooth operation of Custom Programs.

Requirements

What you’ll need

Bachelor’s degree.
Minimum of three years of solution sales, account management, or partnership development experience.
Experience working with faculty or within higher education preferred.
Self-motivated, collaborative, responsible, and passionate about exceeding partner expectations.
Ability to prioritize, multitask, and perform effectively in ambiguous environments.
Strong communication, presentation, and relationship management skills.
Ability to remain calm in a fast-paced work environment with tight deadlines.
Exceptional attention to detail, organizational, and time management skills.
Ability to learn new processes quickly and take initiative.
Experience with Excel preferred.
Experience with Salesforce preferred.
Ability to travel 10% of the time.
Study abroad experience preferred.

Benefits

Comp & perks

Paid time off
Parental leave
Gym Reimbursement Program
Employee Assistance Program
Short-term & Long-term Disability
6 floating Fridays (based on our eligibility rules)
CIEE Study Abroad Program discounts
403(b) Retirement Plan with employer contribution
Insurance Coverage (life, travel, medical, dental, and vision)
Flexible Spending Accounts/Health Savings Account (medical and dependent)
Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)