Enrollment Advisor

CIEE Council on International Educational Exchange

Enrollment Advisor maximizing applicant conversion for study abroad programs at CIEE. Collaborating with students and advisors to facilitate pre-departure processes and visa requirements.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enrollment processes, providing exceptional customer service, and advising on visa and immigration matters. Proficient in utilizing CRM systems and Microsoft Office to enhance operational efficiency and support student success.

Highest-signal resume keywords

Enrollment ManagementVisa And Immigration AdvisingCustomer Service ExcellenceSales Target AchievementMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enrollment ManagementVisa AdvisingApplication ReviewDatabase ManagementSalesforce CRMMicrosoft WordMicrosoft ExcelMicrosoft OutlookProject ManagementAttention To Detail

Soft Skills

Problem SolvingTeam CollaborationProfessional JudgmentInitiativeCommunication Skills

Tools & Technologies

Salesforce CRMMicrosoft Office Suite

Industry Keywords

Education AbroadHigher EducationStudent ConversionPre-Departure ProcessInternational Experience

About the role

Key responsibilities & impact

Meet or exceed enrollment targets by maximising the conversion of applicants to paid participants during the application review and pre-departure process for a specific CIEE program region.
Review applications for admission efficiently and administer admission decisions to CIEE programs for a specific program region.
Maintain in-depth knowledge of each CIEE program and location and proactively discuss components (academics, housing, etc.) of each with applicants.
Develop and execute strategies to fully prepare students for their onsite experience and to improve student conversion.
Initiate regular, proactive, and timely contact with applicants, participants, parents, and institutional study abroad advisors throughout the pre-departure process with the goal of improving student conversion.
Advise students on complex visa and immigration processes; liaise with foreign consulates; keep abreast of changes in laws and regulations relating to immigration across portfolio sites.
Provide support for Group Visa processes and other large-scale visa-related projects as needed.
Manage the editing process for pre-departure materials, visa instructions, and other information in collaboration with CIEE onsite staff.
Address and resolve all levels of escalated situations and emergencies that arise during the pre-departure process, exercising professional discretion.
Manage enrollment database, including maintenance of student application information and processing application documents (e.g., transcripts), which includes the scanning, uploading, and filing of materials.
Collaborate with Institutional Relations, Admissions, Study Marketing, and Global Operations to contribute to program efforts in recruitment, marketing, and program development for the region.
Serve as back-up contact when other advisors are out of the office.
Provide superior student-centered customer service throughout the pre-departure process.
At all times, exercise good professional judgment and consideration in promptly addressing problems and questions that arise with students, parents, and CIEE staff.
Represent CIEE with integrity, accuracy, and in the spirit of its mission.
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree.
A minimum of 2-3 years of work experience in a sales and/or customer service-oriented field.
Demonstrated interest in education abroad or higher education is preferred.
International study or work experience is required.
Demonstrated success in achieving sales or enrollment targets is strongly preferred.
Strong service skills and the ability to resolve issues fairly and expediently.
Must be a team player and self-starter able to exercise sound judgment on time-use and the handling of sensitive materials.
Strong administrative and organizational skills, meticulous attention to detail, and ability to work on multiple projects simultaneously while adhering to deadlines.
Strong experience working with Microsoft Office Programs including Word, Excel and Outlook.
Experience with Salesforce CRM system preferred.
Must be comfortable with learning new databases and technology.
Ability to learn new processes quickly, take initiative, and provide suggestions for efficiency and improvements.
Available for occasional domestic or international travel as needed to provide logistical or programmatic support.
Readiness to grow and develop yourself, our client group, and our company.

Benefits

Comp & perks

Health insurance
Professional development opportunities