Manager, US Institutional Relations

CIEE Council on International Educational Exchange

Manager, US Institutional Relations for CIEE focusing on institutional partnerships and enrollment growth in international education programs. Manage relationships with higher education institutions to foster study abroad opportunities.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong consultative sales skills with a proven ability to meet targets in the higher education sector, while effectively managing relationships and providing exceptional customer service. Proficient in utilizing technology and data visualization tools to drive strategic decision-making and enhance partner support.

Highest-signal resume keywords

Consultative Sales SkillsCustomer ServiceCommunication SkillsOrganizational SkillsExperience in Higher Education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consultative SalesMarket ResearchData VisualizationSalesForce CRMMS Excel

Soft Skills

Problem-SolvingTeam-OrientedHigh EnergyPositive AttitudeFlexibility

Tools & Technologies

Microsoft Office SuiteData Visualization Software

Industry Keywords

Study AbroadHigher EducationInstitutional RelationsAcademic InstitutionsTravel Management

Tech Stack

Tools & technologies

Spring

About the role

Key responsibilities & impact

Manage CIEE’s current relationships with study abroad staff, faculty, and other administrators at partner institutions with the goal of increasing enrollments and overall revenue at those institutions.
Strategize with institutional partners to increase enrollment of students in study abroad programs.
Develop and sustain new relationships with Study Abroad Office staff, faculty, and other institution administrators in your portfolio.
Collaborate with study abroad partners to expand CIEE’s brand presence and working relationships with all institutional influencers and stakeholders outside of the study abroad office.
Strategize with institutions to increase and diversify study abroad participation.
Function as primary CIEE contact for all institutions in the portfolio using regular phone, email, and in-person interaction.
Create and host student-facing activities, faculty meetings, staff trainings, and other outreach activities as assigned.
Represent CIEE at study abroad events, pre-departure orientations, and other institutional engagements throughout the portfolio.
Strategize with the Assistant Director, Institutional Relations to plan and implement an annual strategy for achieving goals.
Collaborate with various internal departments to leverage their expertise for customer support and sales calls with key institutions.
Represent CIEE at national and regional professional conferences including NAFSA, Forum, and CIEE’s annual conferences.
Maintain detailed records of all activities related to institutions in the designated portfolio and manage institutional profiles in CRM (SalesForce).
Develop fluency with data visualisation software in driving evidence-based partner support, strategy, and decision-making.
Provide input on marketing strategies for institutions in the assigned portfolio and conduct market research, as necessary.
Manage personal travel budget appropriately.
Hours may be uneven and fall outside of the typical 9-5 range.
Extensive seasonal travel may be required - as much as 2-4 days/week, during two separate 2-3 month periods aligning with the Fall and Spring college semesters.
Roughly 95% of travel is domestic, 5% is international.
Meet individual and team goals for enrollments and approved programs.
Other goals will be assigned. These goals are both seasonal and annual. Goals and targets are evaluated and adjusted on a routine basis. Other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree or international equivalent.
High energy, positive, proactive, team-oriented, problem-solver.
A minimum of 5 years of hands-on experience in consultative sales of intangibles or services.
Sales to or within institutions of higher education, personal study abroad or international experience, and experience in international education are preferred attributes.
Consultative sales skills: Must have the proven ability to meet targets.
Customer service: Must have strong customer service skills and the ability to resolve issues fairly, expediently, and cost-effectively while continuing to manage relationships.
Communication: Superior written, verbal, public speaking, and phone skills.
Organization and administration: Must have strong administrative and organizational skills, and be able to ensure the effective coordination of a variety of activities.
Academia: Must have a familiarity of U.S. academic institutions and their culture.
Must have the ability to function well in a complex institutional framework, have a high tolerance for ambiguity, flexibility, and the ability to respond quickly and appropriately to changing circumstances.
Technology: Must have fluency in day-to-day computer use including the Microsoft Office Suite and a willingness to use technology to improve performance.
Experience in MS Excel required.
Travel: Must be willing and able to travel, up to 40%.
Demonstrated interest in higher education preferred.
Valid US driver’s license.

Benefits

Comp & perks

Paid time off and Parental leave
Gym Reimbursement Program
Employee Assistance Program
Short-term & Long-term Disability
6 floating Fridays (based on our eligibility rules)
CIEE Study Abroad Program discounts
403(b) Retirement Plan with employer contribution
Insurance Coverage (life, travel, medical, dental, and vision)
Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)