Admissions Advisor

CIEE Council on International Educational Exchange

Admissions Advisor supporting students through the CIEE study abroad application process. Engage in outreach, provide information sessions, and meet application targets.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in student admissions and customer service, with a strong focus on communication, problem-solving, and organizational skills. Capable of managing inquiries, conducting presentations, and collaborating with institutional partners to enhance student engagement and program awareness.

Highest-signal resume keywords

Bachelor's DegreeCustomer Service ExperienceSales ExperienceStudy Abroad ExperienceEmotional Quotient (EQ)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem-SolvingAttention to DetailTime ManagementMulti-TaskingData EntryCRM Management

Soft Skills

EmpathyCommunication SkillsOrganizational SkillsInitiativeTeam Collaboration

Industry Keywords

AdmissionsStudent EngagementInformation SessionsWebinarsOutbound Calls

About the role

Key responsibilities & impact

Serve as an admissions expert for students advising them on appropriate programs based on their studies and interests.
Manage large volume of emails, texts and outbound calls, address questions, solve problems and/or direct people to the appropriate CIEE team member.
Respond to inbound inquiries within a 24-hour response time.
Schedule prompt follow-up with prospective students to provide support and determine the level of commitment, and execute strategies to inform students about CIEE programs at all phases of the inquiry and application process.
Organise and host information sessions, webinars, tabling events, and classroom presentations to raise awareness about CIEE programs.
Work with Institutional Relations Managers to provide support directly to partner institutions and develop strategies to better serve their students.
Meet personal and team qualitative and quantitative targets (i.e., completed applications and conversion of those applications) set by leadership.
Support on-campus student engagement opportunities as directed by your Manager.
Attend training sessions to stay updated on product and/or company updates.
Upsell/cross-sell of products and services when opportunity arises (e.g., internships).
Document call information and input data into company CRM to keep customer records updated.

Requirements

What you’ll need

Bachelor's degree or international equivalent.
A minimum of 1-2 years' experience in sales and/or customer service orientated field required.
Study abroad experience strongly preferred.
Must have high “emotional quotient” (EQ); be approachable, friendly, and able to exude empathy, and control in all communications.
High aptitude for attention to detail, strong problem-solving ability, strong written and oral communication skills, a service-oriented mindset, strong organisational skills, excellent time management skills and ability to multi-task.
Ability to work independently and as part of a team.
Demonstrate initiative while also being open to feedback and taking direction when needed.
Ability to travel (5-10 trips per year) to partner institutions to provide direct support to students (e.g., study abroad fairs, on-campus events and/or initiatives, student representative support, and meetings with study abroad office staff).

Benefits

Comp & perks

Paid time off
Parental leave
Gym Reimbursement Program
Employee Assistance Program
Short-term & Long-term Disability
6 floating Fridays (based on our eligibility rules)
CIEE Study Abroad Program discounts
403(b) Retirement Plan with employer contribution
Insurance Coverage (life, travel, medical, dental, and vision)
Flexible Spending Accounts/Health Savings Account (medical and dependent)
Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)