Cengage Group

Account Executive

• Meet with prospective customers to explore and present digital product solutions in the K12 market.
• Achieve and exceed the sales revenue goal in assigned sales and operational expense budgets.
• Partner with the highest level of decision-makers within assigned districts to present broad Cengage solutions, including supplemental and library resources, to increase student achievement.
• Seek new solutions opportunities for growth, developing the market share in the sales territory.
• Participate in network building opportunities within the territory, including conferences, group presentations, and industry functions.

Education Field Sales Consultant

Customer Support

• Handle a variety of inquiries with regards to orders, adjustments, gratis copy requests, company websites, digital product registrations and general product and process inquiries via multiple channels; such as phone, email, cases and live chat.
• Navigate multiple internal software applications while conversing with customers to clarify their needs, identify the root cause of issues and resolve outstanding inquiries.
• Identify and report on trends that lead to improvements to our products, services, processes and websites.

Customer Service Agent

• Engage with our public library customers to meet or exceed your sales targets
• Identify and prospect potential new library customers within your territory
• Conduct outbound sales calls and emails to potential and current customers
• Develop and maintain a strong sales pipeline
• Prospect, present, propose, and close sales of our large print lists

Library Inside Sales Consultant

Operations

• Lead Revenue Operations initiatives by defining and delivering the system strategy for GTM teams
• Drive continuous improvement, system simplification and adoption of tools to enhance user experience and operational efficiency.
• Build, lead and develop a high-performing team of product/system managers responsible for systems process improvements across sales, marketing and cs.

Senior Director of Systems Operations

Manager

• Develop and drive global change management frameworks using Prosci for GTM teams
• Draft, review and proofread written materials for accuracy, consistency for assigned communications projects.
• Develops change management strategies for programs and projects and leads the change management efforts for various initiatives.
• Working with PMO to build and lead projects through change management accountable for project and internal/external team members in a matrixed organization.
• Fostering a culture of collaboration and continuous improvement.
• Lead all aspects of organizational transition using the Prosci process.
• Works effectively with PMO to support efforts in managing projects by identifying risks and challenges, working with leadership, managers, and employees to mitigate risks, identify change barriers and devise strategies to overcome the barriers.
• Responsible for planning, developing, and implementing change management deliverables including overall change plan, communication plan, and integration with training plans.
• Creates deliverables in support of change management strategies and oversees the execution of deliverables in line with project plans.
• Ensures appropriate change management practices are effectively applied throughout the lifecycle to improve execution and delivery of results.
• Ensures alignment of change plan with overall project plan Develops internal relationships with sponsors, business leads, program managers change champions and others impacted by the change to facilitate change effectively.
• Provides oversight on various initiatives led by members of the team.
• Monitors collaborator behaviors and resistance to change during post implementation and identifies strategies to reinforce adoption.
• Develops and implements change plans to build dedication by thoroughly conducting collaborator and impact analyses and identifying strategies and resources needed to carry out change.
• Drive GTM communication plans.

Senior Manager, Change Management

• Prepare, validate, and process monthly sales files to ensure accurate and timely royalty reporting
• Extract, transform, cleanse, and import royalty-related data from multiple internal and external sources
• Serve as a primary point of accountability for accurate, complete, and timely deal setup in the Royalties system
• Maintain auditable documentation for all deal setup changes and perform periodic audits to ensure data accuracy
• Process contract amendments to ensure royalty payments are reflected in the correct accounting period
• Analyze unprocessed or suspended sales to identify root causes and resolve issues efficiently
• Prepare and import manual royalty sales upload files as needed
• Critically analyze royalty reports and deal configurations to identify potential errors, assess downstream impacts, and ensure payments are accurate and on time
• Participate in testing royalties system upgrades, enhancements, and process improvements
• Develop working knowledge of internal systems, policies, product structures, and strategic priorities
• Collaborate with Author/Publisher Relations, Technology, Finance, Accounting, and Product teams to support accurate royalty data maintenance
• Gather, synthesize, and analyze royalty data to support author, publisher, and rights holder inquiries
• Communicate findings clearly and concisely within a broader project or issue-resolution framework
• Maintain organized workflows, documentation, and task tracking to support effective workload and project management

Royalty Data Operations Analyst

Recruitment

• Own and manage end-to-end recruiting processes
• Act as a strategic talent partner to the business
• Partner closely with hiring managers and HR partners
• Meet regularly with business leaders to review progress
• Champion a high-touch, personalized candidate journey
• Proactively build and maintain a pipeline of diverse talent
• Utilize Workday Recruit to manage requisitions
• Leverage recruiting metrics and data to inform hiring strategies
• Support employer branding initiatives
• Ensure recruitment practices align with employment laws

Talent Acquisition Partner

Product Manager

• Lead the development and execution of product strategies
• Collaborate closely with cross-functional teams
• Successfully implement world-class solutions that make learning experiences more connected, efficient, and insightful.
• Manage and encourage a high-performing product management team
• Foster a culture of continuous learning and professional development.
• Shape initiatives based on measurable customer impact, business value, and technical feasibility.
• Define clear metrics to measure product and team success.
• Continuously evaluate product performance and identify areas for improvement.

Director, Product Management

Human Resources

• Form effective partnerships with senior leaders to understand the business strategy and translate that strategy into talent plans
• Serve as a trusted advisor and coach to senior leaders (VP+) on complex talent related issues
• Accountable for driving toward excellence in Talent Management across the Employee lifecycle
• Partner with Talent Acquisition to recruit and onboard senior leaders
• Lead the performance management and talent review process
• Coach and build capability of managers to be effective people leaders
• Partner with senior leadership to develop a workforce planning strategy
• Lead projects prioritized and critical to the talent agenda
• Actively contribute to the global HR community to increase the capability and strategic value of the human resource function

Director, Strategic HR Business Partner

• Engage in sales call activities to school districts to explore and present product solutions of both our textbook and digital products
• Meet or exceed annual sales goals
• Drive new business to develop growth within the territory
• Provide accurate forecasting, and sales activity, using company sales tools
• Participate, when appropriate, in network building opportunities within territory. Including, but not limited to, conferences, group presentations, and industry functions

K12 Field Sales Consultant

Customer Success Manager

• Achieves sales target for assigned accounts to achieve customer retention and grow sales
• Provides consultative upselling and service by applying product knowledge and expertise
• Performs effective territory planning to drive results
• Supports customers to enable optimal navigation of digital products and resources
• Monitors success of digital courses to enable positive customer experience
• Cultivates relationships to ensure satisfaction and drive customer success through effective problem-solving skills and offering solutions
• Exceeds customer expectations, prioritizes needs, and focuses on retention and renewal of customers
• Acts as voice of customer to inform internal stakeholders on product and experience improvements
• Performs other duties as needed to achieve organizational goals

Customer Success Specialist

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Customer Success Consultant

Revenue Operations

• Assist in planning, scheduling, and coordinating revenue operations-related projects, including system rollouts/enhancement and cross functional projects
• Maintain accurate project documentation, including timelines, status reports, and meeting notes.
• Work with PMO lead to build dashboards and support projects.
• Act as a liaison between Revenue Operations, Sales, Finance, and Technology teams to ensure alignment and timely updates.
• Support data collection and validation for revenue projects; assist in identifying trends and opportunities for optimization.
• Monitor project progress, flag potential risks, and escalate issues to ensure timely resolution.
• Support the VP of Revenue Operations calendar, expense management and budgeting.

Project Coordinator, Revenue Operations

Director

• Lead Higher Ed priority programs and establish PMO governance across the GTM organization
• Drive execution through business process design and portfolio oversight
• Build and empower teams in a matrixed organization
• Own program financials including budgeting, forecasting, and variance analysis
• Manage risk, issues, and accelerate decision making
• Act as the primary communicator for the program

Director of PMO Office

Communications

• Support internal and external communications activities.
• Write and edit engaging content for blogs, social media, and other digital platforms.
• Monitor and report on monthly corporate and executive social media metrics.
• Create clear, compelling content for internal channels, including email, Slack, and SharePoint.
• Manage the end-to-end process for the weekly employee newsletter.
• Support Executive Town Hall production, including slide design, recording uploads, and recap distribution.