Cengage Group

Account Executive

• Meet with prospective customers to explore and present digital product solutions in the Public Library market.
• Meet or exceed quarterly and annual sales goals.
• Create and implement strategic territory and business plans.
• Drive new business to cultivate growth within the territory.
• Provide accurate territory forecast and sales activity reporting by adopting and using company sales tools.
• Participate in network building opportunities within territory including, but not limited to, conferences, group presentations, and industry functions.

Inside Sales Consultant

Sales

• Recruits, coaches, and manages all Sales Representatives needed for successful sales campaigns to ensure goal achievement
• Works closely with each sales representative to build out and maintain territory plans, including identification of top targets/accounts and sales strategies
• Maintains frequent communication with sales representatives to focus on growing revenue through territory plan reviews and pipeline oversight
• Ensures team members accurately and consistently maintain their CRM to track adoptions and predict customer needs and create an accurate forecast
• Travels regularly to mentor and support team members and engage with customers
• Collaborates with VP, Sales to establish and implement sales territories, quotas, and performance metrics
• Continuously monitors key market trends and shares valuable insights with the region and leadership

K12 Regional Sales Manager

Manager

• Coach a team of 6-8 experienced-to-entry-level field sales representatives.
• Meet/exceed goals by leading and mentoring reps in their territories.
• Initiate sales strategies and plans to generate new business.
• Educate and model effective buying conversations within the sales cycle.
• Evaluate and provide regular, ongoing verbal and written feedback on rep performance by conducting weekly check-ins to advance performance and development.
• Be accountable for accurate monthly sales forecasts and set and coach to performance goals accordingly.
• Report outcomes for the pipeline using Salesforce, PowerBI and Excel.
• Ride with reps to advance key customer relationships, discuss pricing, and close deals.
• Analyze and control expenditures and budget.
• Support product & sales skills training initiatives; monitor, evaluate and advance the skill level of entire sales team.
• Assess activities and products of competitors to build territory strategies.
• Facilitate and play key role at sales meetings and conferences.

K12 District Manager – West Coast

• Lead important strategic and operational improvement projects
• Address risks within business unit operating models
• Lead integrations of acquisitions, including developing and maintaining Cengage’s integration playbook
• Lead analyses, workshops, and project teams to identify improvement areas and develop solutions
• Provide impactful strategy recommendations and analysis on new and proposed commercial models
• Drive analysis and thought leadership on improving overall services to clients
• Identify and unlock sources of efficiency, alignment, simplicity and scale
• Coach and mentor analysts for project success and their professional development

Strategy and Transformation Manager

Customer Support

• Monitor & analyze customer support performance and case data including contact volumes, queue performance, resolution rates & quality scores to identify patterns & improvement opportunities.
• Develop & maintain dashboards, reports, and standardized review processes of support metrics; translating insights into practical recommendations.
• Conduct root-cause analyses; revealing trends, performance gaps, escalations, & operational bottlenecks.
• Recommend improvements to call handling, case management, and customer communication based on analytical findings.
• Collaborate with supervisors & trainers to evaluate agent performance using our Support Excellence quality frameworks and rubrics.
• Review recorded phone calls and digital interactions to assess quality, resolution effectiveness, process & policy adherence, and customer sentiment.
• Provide actionable insights informing coaching plans, training opportunities, and performance interventions.
• Identify & recommend improvements for process optimization; streamline workflows, reduce contact drivers, and elevate the customer experience.

Call Center Operations Analyst, Customer Support

Accountant

• Ensure accurate reporting of depository sales and returns in accordance with US GAAP (ASC 606)
• Own the end‑to‑end depository revenue lifecycle, tracing transaction flow across SAP and RAR
• Serve as a key contributor to month‑end close, independently preparing and supporting accruals and adjustments
• Perform perpetual inventory reconciliation for depository locations, investigating quantity and valuation differences
• Align with Finance partners and SAP support teams to resolve issues
• Develop and maintain sales, returns, and reconciliation reporting using Excel, Power Query
• Follow control procedures, maintain audit‑ready documentation

Revenue Accountant

Strategy

• Lead planning and execution of state adoption initiatives, ensuring compliance with all regulations and timelines.
• Use data analytics and market intelligence to inform adoption strategies, prioritize opportunities, and allocate resources effectively.
• Work together with cross-functional groups (Sales, Marketing, Product, Operations) to provide adoption submissions and campaigns that fulfill state requirements.
• Maintain proactive communication with state education agencies and adoption committees to anticipate changes and requirements.
• Collect and analyze adoption-related data, including historical performance, competitor positioning, and state-specific requirements.
• Apply dashboards and reporting tools to monitor adoption progress and guide strategic decisions.
• Transform insights into effective plans that boost adoption success rates and hasten market penetration.
• Leverage AI strategically for decision making, content mapping, and rubric evaluations.
• Coordinate allocation of resources and manage budgets to improve return on investment on adoption campaigns.
• Ensure efficient use of financial and operational resources across state and open-territory initiatives.
• Identify high-potential districts in non-adoption states using data-driven segmentation and prioritization.
• Collaborate with Sales, Marketing, Sales Enablement, and Customer Success on scalable strategies and campaigns to increase engagement and adoption in open territories.
• Integrate digital curriculum solutions into adoption and open-territory strategies as a key differentiator.
• Leverage digital platforms to customize content to align with state-specific standards.
• Collaborate closely with Sales, Marketing, Product, and Operations teams to ensure alignment on priorities, messaging, and prioritization.
• Define and track important metrics such as adoption success rates, market share growth, and revenue performance.

Adoption Strategy Director, K12

Financial Planning and Analysis

• Fully own budgeting, forecasting, and actuals management for five teams within Global Operations
• Maintain accurate headcount forecasting for all groups, particularly those with more volatile and complex rosters, such as Customer/Technical Support
• Serve as a capable and trusted partner to your SVP stakeholders, sharing data and recommendations with confidence and evidence
• Build and maintain financial reporting that brings clear visibility to the financials, allowing for informed decision-making
• Incorporate non-financial metrics into planning and reporting such as customer support call volumes and content titles produced
• Actively identify ways to perform your duties more efficiently, enabling increased workload and impact for the team and company
• Perform ad hoc analysis and special projects as needed
• Bring a positive, collaborative, and supportive energy to Corporate Enabling Finance

FP&A, Business Manager

Product Designer

• Collaborate with product managers, engineers, and researchers to define, design, and deliver intuitive product experiences
• Translate customer needs and business goals into clear, usable, and elegant design solutions
• Create wireframes, prototypes, and high-fidelity designs that communicate ideas effectively across teams
• Contribute to and help evolve our design system for consistency and scalability across products
• Partner with researchers and data analysts to understand user behavior and validate design decisions
• Advocate for accessibility and inclusive design in every deliverable
• Present design work and rationale to cross-functional partners and collaborators with clarity and confidence.

User Experience Designer

Account Manager

• Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
• Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients.
• Be responsible for applicant outreach, communications, and success through the recruitment funnel.
• Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients.
• Be responsible for upskilling trainee support, communications, reporting, and success.
• Analyze operational processes and performance data to find opportunities for improvement.
• Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
• Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
• Work cross functionally with both internal departments and external clients to achieve goals.
• Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
• Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
• Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
• Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
• Be responsible for related procurement processes and coordinate material and resources allocation.
• Identify and address problems and opportunities for the business. Provide data and support to management as needed.

Client Relations Manager

• Own the global annual and in-year territory planning process across all regions and GTM roles.
• Define and govern global territory principles (segmentation, account assignment, coverage models).
• Lead the global quota-setting process, translating company revenue targets into regional, segment, territory, and rep-level quotas.
• Work with Portfolio teams on account specializations for Solutions teams.
• Lead worldwide sales region and target reviews with Regional VPs and frontline managers.

Global Territory & Quota Planning Manager

Product Marketing

• Own annual and in-year commission plan design for all GTM roles
• Design and govern all incentive mechanics
• Lead the design and deployment of SPIFF programs to drive focus on priority products