Customer Success Consultant

Cengage Group

Customer Success Consultant ensuring customers achieve their desired outcomes through Cengage technology effective use. Building relationships and providing tailored success plans to drive renewals and product usage.

Posted 5/16/2026full-timeRemote • Arizona, California, Iowa, Mississippi, Montana, New York, Pennsylvania, Texas, Utah, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $67,000 - $87,100 per yearWebsite

About the role

Key responsibilities & impact

Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
Develop and implement tailored success plans that align with customer goals and increase product usage.
Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
Conduct regular health checks to assess value realization and identify opportunities for growth.
Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Requirements

What you’ll need

Bachelor’s degree preferred.
5+ years of experience in a Sales or Customer Success role.
Experience in Educational Technology or Higher Education.
Ability to quickly learn and master new systems and applications.
Excellent communication and presentation skills.
Strong analytical skills with the ability to translate data into actionable insights.
Ability to explain technical concepts in a clear, business-friendly manner.
Requirement to travel between 20-30% by both air and car

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

communication skillspresentation skillsanalytical skillsrelationship buildingcustomer advocacyproblem-solvingdata analysistraining and guidancetailored success planningtechnical explanation

Certifications

Bachelor's degree