Catena

Operations

• Answer and triage all inbound patient calls within operational hours
• Respond to patient inquiries via email and text with professionalism and empathy
• Gather relevant patient information to support provider preparation
• Convert inbound inquiries into scheduled appointments and ensure timely responses
• Manage appointment scheduling, rescheduling, confirmations, and cancellations
• Onboard patients into the EHR and ensure completion of intake requirements
• Verify insurance eligibility and confirm payment methods on file
• Collect copays and follow up on missing patient information prior to visits
• Track and follow up on labs, referrals, pharmacy issues, and documentation
• Proactively contact patients to resolve outstanding care-related items
• Coordinate with billing teams on claims and discrepancies
• Follow up on unpaid balances and ensure timely resolution
• Create and maintain SOPs for core operational workflows
• Standardize communication templates and scripts
• Provide feedback to improve internal systems and processes
• Document workflows in real time to support scalability
• Compile monthly performance reports from the EHR
• Identify operational bottlenecks and recommend improvements

Clinic Operations Coordinator – Virtual Front Desk, Care Ops

Copywriter

• Edit and refine drafts from writers and AI tools for tone, clarity, structure, and accuracy
• Write original SEO content including articles, landing pages, product explainers, and lead magnets
• Ensure all content adheres to brand voice, style guidelines, and editorial standards
• Provide clear, constructive feedback to writers to improve content quality
• Maintain consistency across multiple brands and content formats
• Align content with keyword strategy, search intent, and internal linking structures
• Apply SEO best practices across all content outputs
• Evaluate content depth and relevance to meet SERP expectations
• Use AI tools responsibly while applying strong editorial judgment
• Ensure content is optimized for both search performance and user experience
• Manage and maintain organized content pipelines across multiple projects
• Support content production workflows from briefing to publishing
• Maintain editorial systems, templates, and documentation
• Ensure deadlines, quality standards, and production consistency are met

Copy Editor, Content Writer – B2B SaaS

• Clean, structure, and validate supplier and product datasets using Excel
• Perform data quality checks to identify inconsistencies, missing values, and formatting issues
• Build formula-driven models using pivot tables, VLOOKUP, XLOOKUP, INDEX MATCH, and IF functions
• Ensure all datasets are organized, scalable, and reproducible (no hard-coded values)
• Compare extracted data with source documents to validate accuracy
• Flag and resolve data issues before they impact deployment
• Contact US-based suppliers to drive engagement on the platform (not cold outreach)
• Follow structured communication scripts and improve delivery over time
• Track supplier responses and follow up persistently to ensure completion
• Maintain clear communication records and escalate issues when necessary
• Build confidence and professionalism in phone-based interactions
• Maintain supplier and product records within the platform
• Support end-to-end execution of sourcing events
• Assist in onboarding new clients and managing workflows
• Identify inefficiencies and suggest process improvements
• Progress toward owning client accounts independently based on performance

Operations Specialist – Deployment Strategist

Product Marketing

• IndustryTalent / Professional Services
• Work ArrangementFully Remote — LatAm (Mexico, Colombia, or other LatAm countries)
• Job TypeFull-time | Independent Contractor
• Work Schedule40 hours per week, Monday to Friday
• Core hours: 9 AM – 5 PM EST
• LocationsMexico, Colombia, LatAm
• **Role Overview:**The Growth Associate, GTM will lead Pearl’s regional growth initiatives across LatAm. You will be responsible for building community, establishing strategic partnerships, distributing content through local channels, and feeding market insights back to the broader team. This role is highly independent, execution-focused, and ideal for someone who thrives in fast-paced, high-autonomy environments. You will work across multiple initiatives simultaneously, move quickly, and iterate constantly to expand Pearl’s presence in LatAm.
• Your Impact
• - Drive growth in candidate sign-ups and engagement across LatAm markets.
• - Build a robust network of partnerships with universities, bootcamps, professional organizations, and community groups.
• - Provide actionable market intelligence to improve campaigns, messaging, and local outreach strategies.
• - Increase visibility of Pearl’s brand in LatAm through events, content distribution, and community initiatives.
• - Strengthen operational workflows and processes for the GTM team.
• Core Responsibilities (with percentage allocations)**Partnerships and Network Building – 40%**
• - Identify, pitch, and manage partnerships with universities, bootcamps, and professional communities.
• - Represent Pearl at events, career fairs, and community spaces across LatAm.
• - Maintain relationships with key local partners to ensure consistent candidate flow.
• **Growth and Candidate Marketing – 40%**
• - Drive engagement for Pearl’s initiatives, including AI training programs, through local channels and networks.
• - Coordinate localized campaigns across LinkedIn, WhatsApp communities, Facebook groups, and local job boards.
• - Collaborate with the broader marketing and supply generation team to optimize referral programs and content initiatives.
• **Market Intelligence and Reporting – 20%**
• - Track outreach and campaign performance, providing insights to the broader team.
• - Report on market trends, community preferences, and candidate behavior.
• - Recommend iterative improvements based on data and feedback from the region.

Growth Associate, GTM

Affiliate Manager

• **What You’ll Do:**
• - Support sourcing efforts through job boards, Facebook groups, and online platforms
• - Assist in initial resume screening and candidate profiling
• - Maintain organized trackers and recruitment databases
• - Help generate and manage candidate pipelines
• - Participate in training sessions, mock exercises, and shadowing activities
• - Assist with basic reporting and documentation tasks

Talent Partner Intern

Graphics Designer

• Edit high-quality video content for social media, digital campaigns, and brand storytelling.
• Shape narrative structure, pacing, and emotional impact through strong storytelling techniques.
• Perform professional color correction and grading to enhance visual quality.
• Execute audio cleanup, mixing, and sound design integration.
• Deliver final outputs optimized for multiple platforms and formats.
• Create 2D motion graphics, animated titles, and visual elements.
• Design engaging overlays, transitions, and branded motion systems.
• Support explainer videos, promotional content, and social-first assets.
• Collaborate on visual direction for motion-based storytelling.
• Develop supporting graphic assets for video and digital campaigns.
• Collaborate with designers, marketers, and stakeholders on creative direction.
• Ensure visual consistency across all outputs aligned with brand guidelines.
• Manage multiple projects simultaneously while meeting deadlines.
• Participate in creative reviews and incorporate client feedback effectively.
• Adapt quickly to evolving priorities in a fast-paced production environment.

Senior Video Editor, Graphic Designer

IT Support

• Enroll and maintain all company devices in Apple Business Manager
• Provision and configure macOS and Windows endpoints for all employees
• Troubleshoot hardware and software issues across Apple and Microsoft ecosystems
• Connect device management infrastructure to Google Workspace and other platforms
• Execute technical onboarding: account creation, tool access, device provisioning
• Own offboarding processes: device retrieval, account deprovisioning, access removal
• Develop and maintain SOPs and documentation for onboarding/offboarding
• Take ownership of scaling onboarding operations from current processes
• Support deployment and monitoring of endpoint security tools
• Maintain and enforce security policies and best practices
• Assist with access reviews, security audits, and compliance system management
• Build automation for recurring IT workflows in partnership with operations
• Ensure clean integration and communication between internal tools and platforms
• Serve as the first internal escalation point before involving external IT support
• Handle reactive hardware/software support requests from the team

IT Support Specialist

Influencer Marketing

• Own and grow the creator affiliate program end-to-end.
• Recruit, onboard, and activate creators across all tiers.
• Design commission structures, tiered incentives, and seeding strategies.
• Manage landing pages, tracking, and payout workflows.
• Iterate program structure to maximize engagement and revenue.
• Build and manage AI-powered outreach systems for creator recruitment.
• Maintain brand voice and personal connection across communications.
• Handle all creator communications: inquiries, negotiations, onboarding, and relationship management.
• Develop outreach templates, sequences, and automation workflows balancing efficiency and warmth.
• Manage relationships with JoinBrands, Insense, and similar platforms.
• Brief, launch, and oversee campaigns with external partners.
• Ensure content quality, brand alignment, and timely delivery.
• Evaluate and onboard new platforms as needed.
• Partner with performance marketing to identify content for whitelisting and Spark Ads.
• Ensure usage rights, creator permissions, and platform compliance.
• Contribute to creative strategy by analyzing top-performing content formats and hooks.
• Monitor program KPIs: activations, engagement, affiliate revenue, CPA, ROAS.
• Use data to refine creator selection, outreach strategy, content briefs, and incentives.
• Build reporting workflows and present updates to leadership.

Influencer Marketing Manager

Recruitment

• Manage end-to-end candidate flow across all open roles using the ATS
• Schedule, confirm, and reschedule interviews with speed and accuracy
• Track candidate progress and proactively identify pipeline bottlenecks
• Send timely updates, feedback, and rejection communications to candidates
• Respond promptly to candidate inquiries throughout the hiring process
• Act as the liaison between recruiting and internal hiring stakeholders
• Maintain accurate and up-to-date candidate data across all roles
• Support recruiting leadership and transition workflows as the team scales
• Escalate blockers or delays proactively to ensure hiring momentum
• Identify opportunities to automate repetitive recruiting tasks
• Evaluate which processes require human touch vs. automation
• Improve and refine existing workflows for efficiency and consistency
• Propose and implement process improvements proactively
• Deliver professional and engaging communication across all candidate touchpoints
• Maintain clear and concise written and verbal communication
• Ensure timely updates, scheduling changes, and feedback delivery
• Represent the company brand positively throughout the hiring journey

Recruitment Coordinator – A320

Executive Assistant

• Own and manage executive calendars across PST time zone operations.
• Coordinate internal and external meetings while protecting executive focus time.
• Prepare daily schedules and ensure leadership is ready for upcoming meetings.
• Evaluate urgency of meeting requests and prioritize scheduling accordingly.
• Maintain structured calendars with key dates, deadlines, and commitments.
• Manage and filter executive inboxes to maintain clarity and organization.
• Prioritize communications involving partners, investors, and key stakeholders.
• Draft or coordinate responses for executive communications when required.
• Monitor and coordinate messages across platforms including email, Slack, SMS, and Discord.
• Ensure outbound communication is accurate, professional, and well-reviewed.
• Track commitments, deadlines, and action items across executive priorities.
• Maintain organized trackers that provide visibility into leadership tasks.
• Proactively follow up on outstanding items to ensure timely completion.
• Provide structured updates on pending deliverables and commitments.
• Assist with coordination of executive initiatives and operational projects.
• Support progress tracking and ensure initiatives move forward on schedule.
• Help stabilize workflows and operational processes where needed.
• Execute tasks independently while maintaining alignment with leadership priorities.
• Arrange executive travel and manage itineraries aligned with meeting schedules.
• Adjust logistics when priorities or schedules shift.
• Prepare meeting agendas and assist with executive preparation.

Senior Executive Assistant

Manager

• Liaise with building management offices to obtain Certificate of Insurance (COI) requirements.
• Coordinate with vendors to ensure insurance documentation is submitted correctly and approved.
• Facilitate documentation exchange between vendors and building management.
• Confirm work approvals, scheduling windows, and access permissions are properly coordinated.
• Maintain organized records of vendor and building communications.
• Monitor email communications related to approved purchases and services.
• Ensure invoices, billings, and vendor charges are properly logged for monthly billing cycles.
• Maintain organized tracking of vendor payments and supporting documentation.
• Support the bookkeeper by ensuring financial documentation is complete and organized.
• Coordinate team calendars and schedule internal meetings as needed.
• Assist designers in organizing project timelines and logistical schedules.
• Coordinate communication between internal team members, vendors, and building contacts.
• Ensure project communication remains organized across multiple active projects.
• Complete alteration and decoration agreement applications.
• Liaise with building management offices to obtain required approvals.
• Manage office supply ordering and administrative logistics.
• Maintain organized document systems across Google and Microsoft platforms.
• Support ad hoc administrative tasks as needed.
• Support coordination across 5–8 active projects simultaneously.
• Track project documentation, approvals, and vendor coordination.
• Ensure workflows remain organized and timelines stay on track.

Studio Manager

• Conduct research and coordinate travel arrangements, including personal and occasional client-related travel.
• Manage personal logistics such as coordinating service providers, vendors, and household services.
• Support relocation research including neighborhood analysis, travel planning, and logistics coordination.
• Handle general life administration tasks such as product research, gift sourcing, and service recommendations.
• Source contractors through freelance marketplaces such as Upwork and Fiverr.
• Review applicants and prepare shortlists of qualified candidates.
• Coordinate screening calls using scheduling tools.
• Prepare structured evaluation summaries including candidate comparisons, pricing insights, and interview notes.
• Coordinate operational tasks across multiple initiatives to ensure timely completion.
• Track project progress and maintain visibility on timelines, deliverables, and responsibilities.
• Support contractor onboarding by coordinating tool access and operational documentation.
• Conduct light quality assurance reviews to ensure deliverables meet expectations.
• Coordinate LinkedIn content planning, scheduling, and posting.
• Maintain a structured content calendar and ensure consistent publication cadence.
• Coordinate with external writers or creators supporting content production.
• Support targeted outreach through LinkedIn connection requests aligned with defined audience profiles.
• Maintain organized Google Drive file structures and documentation systems.
• Perform operational cleanup tasks to improve workflow efficiency.
• Support administrative processes that improve internal documentation and visibility.

Executive Assistant – Operations Generalist

Full-stack Engineer

• Build and launch a secure, production-grade client portal serving regulated healthcare innovators
• Implement scalable multi-tenant architecture supporting long-term growth
• Strengthen compliance posture through secure authentication, RBAC, and encryption aligned with HIPAA and SOC2 standards
• Integrate critical SaaS systems to streamline operations and reduce manual workflows
• Leverage AI-assisted development and agentic workflows to increase engineering velocity and system intelligence
• Architect and build a secure client portal and internal admin dashboards
• Develop scalable backend services and APIs
• Implement robust frontend experiences using modern frameworks
• Design multi-tenant architecture supporting future growth
• Build and maintain integrations with Microsoft 365 (Graph API), HubSpot, and Asana
• Implement OAuth flows, webhook listeners, and background sync jobs
• Ensure reliability and data integrity across third-party platforms
• Implement authentication, authorization, and role-based access control (RBAC)
• Apply encryption best practices across data storage and transmission
• Align system architecture with SOC2 and HIPAA standards
• Integrate AI-assisted development practices into daily workflows
• Research and deploy Retrieval-Augmented Generation (RAG) and agentic workflows
• Automate document intake and workflow orchestration
• Implement Infrastructure as Code using Terraform or Pulumi
• Maintain CI/CD pipelines for reliable deployments
• Monitor and optimize system performance and reliability

Full-Stack Engineer, AI-Native

• Ensure seamless scheduling and calendar management across multi-timezone, high-volume enterprise sales pipelines.
• Maintain accurate CRM records and synthesize post-meeting information to drive operational efficiency.
• Streamline repetitive workflows through automation and process improvements to reduce manual effort.
• Contribute to strategic initiatives and ad hoc operational projects supporting leadership and enterprise customers.
• Respond to all scheduling requests within strict turnaround times, prioritizing same-day responsiveness during European business hours.
• Coordinate complex, multi-timezone meetings across a large and active enterprise sales pipeline.
• Ensure calendar invitations include correct attendees, video conferencing links, and clear meeting details.
• Proactively manage reschedules, cancellations, and time-zone-sensitive communications with urgency and professionalism.
• Maintain 100% accuracy in CRM records following every completed meeting.
• Extract and synthesize meeting information from notes or recordings and update CRM accordingly.
• Follow up internally to collect missing information and maintain data integrity.
• Build or support automation workflows to reduce manual data entry while preserving accuracy.
• Identify repetitive operational tasks and design workflows to automate or streamline them.
• Implement no-code or low-code tools to improve operational efficiency across sales and leadership workflows.
• Continuously improve internal systems, documentation, and operational handoffs.
• Assist leadership with customer-facing communications, internal documentation, and operational projects.
• Prepare presentations, documents, or materials required for enterprise customers.

Appointment Setter, Executive Assistant

Ecommerce

• Own end-to-end customer support operations to drive high satisfaction and retention.
• Implement efficient processes that reduce manual workload and improve consistency across the team.
• Enable AI-assisted support to automate repetitive tasks and improve resolution speed.
• Collaborate cross-functionally to surface insights that inform product, marketing, and retention strategies.
• Contribute directly to business outcomes through scalable, customer-first operational improvements.
• Personally manage inbound customer tickets including refunds, subscription changes, cancellations, product inquiries, and order issues.
• Deliver fast, empathetic, and brand-aligned written support across all customer touchpoints.
• Ensure high-quality resolutions while balancing response speed and customer satisfaction.
• Design clear, repeatable customer support workflows using structured if-then logic.
• Build and maintain rules, macros, and automations within the helpdesk platform.
• Continuously refine processes to reduce manual workload and improve consistency.
• Configure, train, and optimize AI support agents to autonomously resolve repetitive inquiries.
• Identify ticket categories suitable for automation and measure AI resolution effectiveness.
• Iterate on AI workflows based on real-world performance and customer feedback.
• Hire, onboard, and train additional human support agents as volume grows.
• Create clear playbooks and SOPs that mirror AI workflows for consistent execution.
• Coach agents on tone, accuracy, and customer-first decision making.
• Track and report on key metrics such as response time, resolution rate, CSAT, and refund rates.
• Partner with cross-functional teams to surface customer insights.
• Use support data to inform product improvements and retention initiatives.