Operations Manager – PropTech SaaS

Catena

Operations Manager supporting backend customer operations in a fast-paced PropTech SaaS environment. Focused on operational efficiency and process coordination across teams.

Posted 5/19/2026full-timeRemote • 🇩🇴 Dominican RepublicMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

JavaScriptPython

About the role

Key responsibilities & impact

Execute high-volume backend operational workflows across customer accounts
Upload and manage customer documentation within the platform
Update appointment reminders and operational system records
Process operational tickets submitted by the Customer Success team
Maintain accuracy and consistency across operational data workflows
Collaborate with operations leadership to map customer workflows
Document repeatable operational processes and SOPs
Maintain and update internal documentation as workflows evolve
Identify repetitive operational tasks suitable for automation
Surface automation opportunities to engineering stakeholders
Support operational efficiency improvements through workflow analysis
Utilize basic automation tools or scripting where applicable
Coordinate ticket intake from Customer Success teams
Communicate operational updates asynchronously across teams
Partner with engineering teams on automation handoffs

Requirements

What you’ll need

3+ years of experience in operations, implementation, customer operations, or backend operational support roles
Strong attention to detail and operational accuracy
Advanced proficiency in Microsoft Excel and Google Sheets
Experience handling repetitive, high-volume operational workflows
Strong written English communication skills
Ability to work independently within small, async-first startup environments
Strong pattern recognition and process improvement mindset
Ability to commit to long-term US business hour overlap
Comfortable working in execution-heavy operational environments
Nice-to-Haves (Preferred)
Experience with automation tools such as Zapier, Make, or similar platforms
Basic scripting experience using Python or JavaScript
Experience in SaaS operations, implementation, or customer onboarding environments
Experience documenting SOPs or operational workflows
Exposure to PropTech, real estate, or homebuilding industries
Prior startup or high-growth company experience

Benefits

Comp & perks

- **Competitive Salary:** Based on experience and skills
- **Remote Work:** Fully remote—work from anywhere
- ** Team Incentives:** Recognition for maintaining 100% CRM hygiene and on-time reporting
- ** Generous PTO:** In accordance with company policy
- ** Health Coverage for PH-based talents:** HMO coverage after 3 months for full-time employees
- **Direct Mentorship:** Guidance from international industry experts
- **Learning & Development:** Ongoing access to resources for professional growth
- **Global Networking:** Connect with professionals worldwide

ATS Keywords

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Hard Skills & Tools

Microsoft ExcelGoogle Sheetsautomation toolsscriptingPythonJavaScriptSOP documentationworkflow analysisoperational workflowsdata accuracy

Soft Skills

attention to detailwritten communicationindependent workpattern recognitionprocess improvementcollaborationoperational efficiencyasynchronous communicationadaptabilityproblem-solving