Catena

Operations

• Answer and route inbound calls
• Manage patient scheduling
• Monitor email and text communication
• Execute EHR workflows for refills, referrals, and documentation follow-ups
• Ensure no missed calls, no dropped follow-ups, and clean monthly performance reporting that protects clinician time and builds durable patient trust

Clinic Operations Coordinator

Account Manager

• Identify and develop prospective sub-affiliate partners within regulated North American online gambling markets.
• Drive outbound outreach via LinkedIn, conferences, email, and industry networks.
• Qualify prospects and lead early-stage partnership discussions.
• Schedule and lead introductory calls to advance partnership opportunities.
• Manage a portfolio of small to mid-sized affiliate and sub-affiliate accounts.
• Serve as a day-to-day point of contact for partner inquiries and requests.
• Maintain strong partner relationships through consistent communication and follow-up.
• Drive engagement, performance, and long-term partner retention.
• Proactively identify expansion opportunities across accounts.
• Own end-to-end partner onboarding, ensuring fast and accurate activation.
• Coordinate onboarding workflows across internal systems (e.g., Jira).
• Ensure proper setup, tracking, and readiness for campaign launch.
• Troubleshoot issues and ensure smooth partner activation.
• Own partner performance tracking and reporting across your portfolio.
• Maintain dashboards, reports, and operational trackers.
• Ensure data accuracy across systems and resolve discrepancies.
• Support reconciliation and payment accuracy in partnership with Finance.
• Partner with Operations, Finance, Compliance, and Commercial teams to support execution.
• Drive timely resolution of partner needs and operational issues.
• Support conference preparation, partner meetings, and follow-ups.
• Continuously identify and implement process improvements as the program scales.
• Other responsibilities as assigned by management from time to time.

Strategic Partnerships Account Manager

Intake Specialist

• Manage inbound calls and screens prospects for qualified appeals work
• Book consultations and prepare engagement agreements using a custom contract-automation tool
• Ensure error-free agreements with accurately spelled names and correct figures
• Maintain consistently professional written and phone communication that protects the firm's reputation

Analytics Engineer

• Build and scale web scraper infrastructure
• Use LLMs to structure unstructured payer policy text
• Stand up CI/CD and reliability improvements across the data pipeline
• Ensure that the data infrastructure runs reliably and accurately
• Scale infrastructure without constant direction

Senior Backend Engineer – Data and Analytics

Project Manager

• Turn the follow-ups from back-to-back client calls into clean, owned, deadline-bound work
• Owns project management out of client meetings — capturing 15–30 action items per call
• Routing and driving action items to completion in Asana
• Recurring admin, end-to-end internal billing and payment tracking
• Lower-complexity client-facing writing in the partner's voice

Operations & Project Management Associate

General

• Conduct patient intake
• Transcribe physician diagnoses and treatment plans
• Build and maintain personalized care plans
• Run post-appointment follow-ups
• Coordinate insurance, prior authorizations, and billing inquiries
• Ensure accurate, compliant, and up-to-date documentation
• Provide a seamless, supportive experience for every patient

Care Plan Specialist

• Guide prospective patients through onboarding — from initial inquiry through appointment booking
• Deliver a seamless, trustworthy intake experience
• Conduct virtual patient consultations
• Accurately document patient information
• Coordinate scheduling and manage follow-ups across CRM and patient management systems

Growth Operations Specialist

Data Analyst

• Own day-to-day delivery of the Data & Analytics strategy
• Collaborate with key stakeholders across Financial Analysis, Business Operations, Marketing, Product, and Commercial
• Partner with tech to own the click-side tracking
• Build attribution that bridges click-side signals with delayed conversions
• Model channel and deal performance across CPA, rev-share, and hybrid arrangements
• Proactively surface insights that change decisions
• Implement self-service reporting and Generative BI
• Oversee data architecture, models, lakes, and warehouses

Head of Data and Analytics

Full-stack Engineer

• Own Full Stack Development: Take ownership of features and systems, from planning and design to delivery and ongoing optimization.
• Architect Scalable Solutions: Work with Tech Leads to define software architecture and improve performance, reliability, and maintainability.
• Collaborate Cross-Team: Partner with developers, product managers, and stakeholders across the business to deliver integrated solutions.
• Mentor and Support: Share knowledge, review code, and support growth within the team.
• Innovate & Optimize: Explore new technologies, streamline workflows, and bring fresh thinking to legacy systems.
• Keep Systems Running Smoothly: Actively contribute to improving our CI/CD, monitoring, and DevOps practices.

Senior Full Stack Developer

• Lead, mentor, and motivate a distributed team of developers, fostering technical growth and best practices.
• Collaborate with other leads and the Software Development Manager to drive architectural decisions and define the technical roadmap.
• Provide daily guidance and unblock team members across different levels of experience and geographical locations.
• Oversee the development, deployment, and maintenance of several scalable web apps.
• Translate business needs into technical solutions in collaboration with Product Owners and stakeholders.
• Conduct code reviews, ensuring high standards of quality, performance, and security.
• Stay updated on emerging technologies to integrate modern tools and practices into our stack.
• Troubleshoot and resolve complex technical issues efficiently.
• Promote a culture of continuous learning, innovation, and collaboration.

Full Stack Tech Lead

Credentialing Specialist

• Work From Anywhere in the Philippines
• Work Schedule: US Timezone (Flexible) │ Overlap with US business hours for payer follow-ups
• Submit and track credentialing applications across Medicaid, Medicare, and commercial payers
• Manage CAQH profiles and follow up directly with payers to resolve issues
• Achieve same-day to next-day application turnaround with clean first-time submissions

Financial Planning and Analysis

• Ensure smooth financial and operational workflows that enable fast, confident growth.
• Maintain accurate financial records and reports to support leadership decisions.
• Drive process improvements that reduce manual work, prevent errors, and scale operational efficiency.
• Support payroll, compliance, and contractor management to maintain a seamless talent experience.
• Enhance team productivity and cross-functional collaboration through effective use of tools and systems.
• Maintain accurate financial records and reconcile accounts across banks, payment platforms, and credit cards.
• Prepare and issue invoices, track receivables, and process payments for vendors, contractors, and talent.
• Support budgeting, forecasting, and monthly financial reporting for leadership visibility.
• Manage compliance documents (W9, W8BEN, tax forms) and ensure accuracy for audits and filings.
• Track bonuses, payroll timelines, and SOP adherence to maintain financial consistency.
• Identify gaps or bottlenecks in financial and backend workflows.
• Implement solutions that improve efficiency and reduce errors.
• Standardize templates, trackers, and reporting structures for consistent operations.
• Recommend and deploy automation tools where appropriate.
• Partner with leadership on special projects and operational initiatives.
• Support onboarding of new team members and contractors.
• Collaborate with finance, HR, and operations teams to ensure process alignment.

Finance Operations Associate

Designer

• Owns packaging design from concept through production
• Partners with marketing and manufacturing teams to keep visual systems consistent across packaging, retail, and campaign assets
• Presents creative direction to internal stakeholders
• Ensures packaging serves as a strong first impression of the brand and design systems that hold together across every channel

Packaging Designer

DevOps Engineer

• Design, build and maintain CI/CD pipelines to streamline deployment workflows.
• Deploy, manage, and optimize AWS infrastructure using Infrastructure as Code (IaC) tools like Terraform.
• Work with development teams to support their workflows, ensuring the platform is configured for reliability, performance, and scalability.
• Contribute to the management and scaling of containerized applications using ECS/EKS.
• Monitor platform health and performance, proactively identifying areas for improvement and addressing issues.
• Collaborate with senior engineers on complex troubleshooting and projects, continually enhancing infrastructure reliability and uptime.
• Assist in optimizing CDN performance (e.g., Cloudflare) for high-speed, resilient delivery.
• Participate in continuous improvement initiatives, automating routine tasks and reducing operational toil.
• Act as the primary point of contact for incidents collaborating with senior engineers to resolve complex issues and perform root cause analysis.
• Enhance developer experience through internal developer platform tools such as Port.io and Backstage.
• Participate in an on-call rotation to support business-critical systems and ensure rapid incident response.

Video Editor

• Own the end-to-end video production and post-production process across marketing campaigns and brand initiatives
• Edit, create 2D motion graphics, color correct, and design sound for videos
• Enhance narrative, pacing, and emotional impact in multimedia content
• Build animated titles, overlays, and branded motion systems
• Deliver high-impact multimedia outputs on deadline
• Collaborate closely with marketing teams to achieve campaign goals