Clinic Operations Coordinator

Catena

Clinic Operations Coordinator serving as the virtual front desk for patient operations at a US-based primary care company. Managing scheduling, communication, and EHR workflows to enhance patient experiences.

Posted 7/24/2026full-timeRemote • 🇲🇽 MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient scheduling workflows and executing EHR tasks for medication refills and referrals, while ensuring effective communication across multiple channels. Proficient in generating performance reports to enhance clinic operations and patient trust.

Highest-signal resume keywords

EHR System ExperiencePatient Scheduling WorkflowsHigh-Volume Patient CommunicationC1+ English ProficiencyAthena/Athenahealth Workflows

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EHR WorkflowsPatient SchedulingPerformance ReportingMedication RefillsReferrals

Soft Skills

CommunicationOrganizational Skills

Tools & Technologies

DialpadVoIP Clinic Phone System

Industry Keywords

Medical Front DeskClinic CoordinatorCare CoordinationPatient SupportOutpatient Clinics

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Answer and route inbound calls
Manage patient scheduling
Monitor email and text communication
Execute EHR workflows for refills, referrals, and documentation follow-ups
Ensure no missed calls, no dropped follow-ups, and clean monthly performance reporting that protects clinician time and builds durable patient trust

Requirements

What you’ll need

2+ years in a medical front desk, clinic coordinator, care coordination, or patient support role
Hands-on experience operating an EHR system, including tasking for medication refills, referrals, and documentation follow-ups
Proven experience managing high-volume inbound patient communication across phone, email, and text
Experience running patient scheduling workflows (new appointments, reschedules, confirmations, cancellations)
Ability to pull and format monthly practice performance reports from an EHR
C1+ English (CEFR) for patient-facing voice and written communication
Direct experience with Athena/Athenahealth workflows and reporting (Nice-to-Have)
Experience with Dialpad or a comparable VoIP clinic phone system (Nice-to-Have)
Experience supporting multiple providers or practices concurrently (multi-queue operations) (Nice-to-Have)
Background supporting primary care, family medicine, or outpatient clinics (Nice-to-Have)

Benefits

Comp & perks

Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide