Care Plan Specialist

Catena

Care Plan Specialist managing patient care plans and guiding treatment for a US healthcare provider. Blending clinical expertise with compassionate care for chronic headache and migraine patients.

Posted 7/13/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 $1,200 - $1,400 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient navigation and healthcare coordination, with a strong focus on building personalized care plans and ensuring compliance with healthcare regulations. Proficient in medical transcription and documentation, facilitating effective communication with patients and medical teams.

Highest-signal resume keywords

Patient NavigationMedical TranscriptionHealthcare ComplianceInsurance DocumentationEMR/EHR Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyPatient Care PlansDocumentation AccuracyBilling InquiriesPrior Authorizations

Soft Skills

Patient CommunicationSupportive Experience

Tools & Technologies

Google WorkspaceSlackZoomZendeskDialpad

Industry Keywords

Healthcare CoordinationMedical Records ManagementMedication ManagementPatient Feedback Analysis

About the role

Key responsibilities & impact

Conduct patient intake
Transcribe physician diagnoses and treatment plans
Build and maintain personalized care plans
Run post-appointment follow-ups
Coordinate insurance, prior authorizations, and billing inquiries
Ensure accurate, compliant, and up-to-date documentation
Provide a seamless, supportive experience for every patient

Requirements

What you’ll need

2–3 years of experience in patient navigation, healthcare coordination, or medical records management
Working knowledge of medical terminology, diagnoses, and treatment plan documentation
Medical transcription experience — accurately documenting physician explanations, diagnoses, and treatment plans
Experience building and maintaining personalized patient care plans and medical records in line with healthcare compliance regulations
Experience handling insurance documentation, prior authorizations, and billing/claims inquiries
Proficiency with Google Workspace (Docs, Sheets, Drive), Slack, and Zoom
C1+ English (CEFR) for direct patient communication and coordination with US-based medical and administrative teams
Pharmacy background or familiarity with medication management (nice-to-have)
Hands-on experience with EMR/EHR systems (nice-to-have)
Experience collecting and analyzing patient feedback to improve the care experience (nice-to-have)
Familiarity with support and communication tools such as Zendesk, Dialpad, Front, Intercom, or Airtable (nice-to-have)

Benefits

Comp & perks

Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide