Growth Operations Specialist

Catena

Applicant Operations Specialist in a US healthcare organization guiding patients from inquiry to booking. Engaging in virtual consultations and ensuring smooth transitions into care.

Posted 7/13/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 $1,200 - $1,400 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient intake processes, virtual consultations, and effective scheduling within healthcare operations. Proficient in managing patient information and utilizing CRM systems to enhance patient experiences.

Highest-signal resume keywords

Patient Intake ExperienceVirtual Patient ConsultationsCRM Software ProficiencyMedical Insurance HandlingC1+ English Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient ConsultationAppointment CoordinationIntake CallsEHR/EMR FamiliarityHealthcare Enrollment Processes

Soft Skills

Trustworthy CommunicationOrganizational Skills

Tools & Technologies

Google WorkspaceZoomSlackAsanaNotionClickUp

Industry Keywords

TelehealthHealthcare OperationsPatient ManagementUS Healthcare Administration

About the role

Key responsibilities & impact

Guide prospective patients through onboarding — from initial inquiry through appointment booking
Deliver a seamless, trustworthy intake experience
Conduct virtual patient consultations
Accurately document patient information
Coordinate scheduling and manage follow-ups across CRM and patient management systems

Requirements

What you’ll need

2+ years in patient intake, telehealth, or patient-facing healthcare operations
Demonstrated experience conducting patient consultations, intake calls, or appointment coordination
Experience leading live patient-facing video consultations via Zoom or equivalent
Hands-on experience with CRM, scheduling, or patient management software
Experience handling medical insurance information and related patient inquiries
Proficiency with Google Workspace (Docs, Sheets, Calendar) and team communication tools (Slack or equivalent)
C1+ English (CEFR) for client-facing patient consultations conducted by voice/video
Background in US healthcare administration or telehealth operations (Nice-to-Have)
Experience with patient conversion, admissions, or healthcare enrollment processes (Nice-to-Have)
Familiarity with EHR/EMR systems (Nice-to-Have)
Experience supporting high-growth healthcare organizations or startups (Nice-to-Have)
Exposure to workflow optimization or process improvement using tools like Asana, Notion, or ClickUp (Nice-to-Have)

Benefits

Comp & perks

Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide