Operations & Project Management Associate

Catena

Operations & Project Management Associate supporting a US-based fractional consulting firm in the CPG sector. Responsible for project coordination, client communication, and operational tasks in a remote setting.

Posted 5/19/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

You will help streamline post-client-meeting workflows by ensuring action items are captured, assigned, and completed efficiently.
You will improve operational visibility and accountability through strong project coordination and Asana management.
You will reduce leadership administrative workload by taking ownership of recurring billing, scheduling, and operational tasks.
You will support strong client relationships through timely, accurate, and professional communication.
You will contribute directly to operational efficiency by proactively identifying workflow improvements and implementing repeatable systems.
You will help create measurable time savings for leadership by reducing operational bottlenecks and follow-up gaps.
Review client meeting recordings and capture all action items with clear ownership, deadlines, and context.
Organize and manage tasks within Asana to ensure visibility and accountability across the team.
Follow up proactively on deliverables before deadlines slip.
Escalate blockers, ambiguities, or risks with clear recommendations.
Coordinate project workflows across leadership and internal stakeholders.
Manage recurring administrative workflows including scheduling, calendar coordination, email organization, invoicing, and travel support.
Build and document lightweight SOPs for recurring operational processes.
Identify operational inefficiencies and proactively recommend solutions.
Provide occasional light personal support tasks when needed.
Maintain organization across communications, calendars, and internal operations.
Manage recurring billing and client payment tracking workflows.
Reconcile client hours, invoices, and operational records accurately.
Monitor outstanding balances and proactively flag discrepancies.
Maintain repeatable weekly and monthly operational billing processes.
Support leadership reporting related to operational and billing activities.
Draft client-facing emails and responses aligned with leadership tone and communication style.
Coordinate routine client follow-ups and status updates.
Support external communication across Zoom, Teams, Google Meet, and email platforms.
Escalate sensitive or complex client issues appropriately.
Maintain high standards of professionalism and responsiveness.
Support reporting, tracking, and documentation tasks using Microsoft Office tools.
Maintain operational spreadsheets and trackers in Excel.
Build simple reporting systems or tracking tools when needed.
Assist with operational documentation and process organization.

Requirements

What you’ll need

Must-Haves (Required)
- 3+ years of experience in operations, project management, executive support, or client-facing coordination roles.
- Strong project management and organizational skills with the ability to manage multiple workflows simultaneously.
- Excellent written and verbal English communication with clear professional communication skills.
- Experience working in fast-paced, high-accountability environments.
- Strong proactive thinking and ownership mindset with the ability to work independently.
- Working knowledge of Microsoft Office, including Excel.
- Experience using project management tools such as Asana or similar platforms.
- Hands-on familiarity with AI tools such as ChatGPT or Claude in a professional environment.
- Ability to manage sensitive information with professionalism and discretion.
- Comfortable working US business hours.
Nice-to-Haves (Preferred)
- Experience supporting consulting firms, agencies, startups, or client-service businesses.
- Consumer packaged goods (CPG) industry experience.
- Advanced Excel or spreadsheet modeling skills.
- Familiarity with workflow automation or AI-assisted productivity systems.
- Experience working with distributed or remote international teams.
- LATAM-based candidates with natural Mountain Time overlap.

Benefits

Comp & perks

- **Competitive Salary:** Based on experience and skills
- **Remote Work:** Fully remote—work from anywhere
- ** Team Incentives:** Recognition for maintaining 100% CRM hygiene and on-time reporting
- ** Generous PTO:** In accordance with company policy
- ** Health Coverage for PH-based talents:** HMO coverage after 3 months for full-time employees
- **Direct Mentorship:** Guidance from international industry experts
- **Learning & Development:** Ongoing access to resources for professional growth
- **Global Networking:** Connect with professionals worldwide
**Our Recruitment Process**
- Application
- Screening
- Skills Assessment
- Top-grading Interview
- Client Interview
- Job Offer
- Client Onboarding
**Ready to Join Us?**If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.

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Hard Skills & Tools

project managementorganizational skillsExcelworkflow automationbilling processesSOP documentationclient payment trackingreporting systemstask managementadministrative workflows

Soft Skills

communication skillsproactive thinkingownership mindsetprofessionalismresponsivenessindependencecoordinationproblem-solvingattention to detailtime management