Carrier

Field Engineer

• Commissioning and maintenance of our heat pumps at end customers and plant operators
• Providing service-oriented advice to customers from heating companies, both by phone and on-site, to ensure customer satisfaction
• Supporting your colleagues in the technical field service within the wider area of your service region
• Participating in on-call duty to assist our customers as quickly as possible

Field Service Technician – m/f/d

Sales Engineer

• Managing the sales customer portfolio in the assigned region.
• Conducting regular customer visits.
• Following up on existing projects and acquiring new customers.
• Managing the sales closing, payment collection, and shipment tracking processes.
• Preparing annual, monthly, and weekly activity plans for the assigned region.
• Executing approved activities and reporting the results.
• Preparing commercial proposals and assisting with project drawings when necessary.
• Regularly recording and archiving customer contracts and order documents

Project Sales Engineer

Human Resources

• Provide transaction support for hiring, terminations, job changes, tuition reimbursement, and benefits administration
• Address requests through the ServiceNow case management system
• Handle hire, change, termination, and other mass transactions in Workday
• Update and manage records in Workday, deliver HR reports, and maintain personnel files
• Assist customers with extended reports from the system of record
• Conduct regular audits to ensure system data quality
• Work closely with the payroll, Talent and HR technology team
• Build and develop processes in the HR knowledge base to enhance efficiency and quality
• Participate in projects to improve employee experience and efficiency
• Provide input for Workday and ServiceNow enhancements to improve employee experience
• Guide and mentor peers in processing HR transactions

HR Advisor, German, European Languages

Manager

• Ensure operational efficiency for the North region
• Ensure healthy margins and well-trained teams
• Develop and implement technical training plans
• Understand, manage, and expand the customer portfolio
• Coordinate service, repair, and technical support activities

Branch Manager

Customer Support

• Maintain and develop relationships with assigned contract customers via face-to-face and virtual meetings
• Support Service Agreement escalations and partner with operations teams to build out Service Agreement customer strategies
• Attend to customer needs and requests, serving as liaison between Sales and Operations teams
• Ensure Service Agreement are renewed on time with current customer purchase order
• Track action items to completion, ensuring customer satisfaction
• Work with the Sales and Operations leadership to renew the service agreements of assigned customers at profitable margins
• Seek out potential sales opportunities including customer's budgeted upgrades or expansions, forwarding these opportunities to Sales Leader for assignment
• Seek out end user information for digital service agreements

Customer Care Associate

Inside Sales

• Execute on Replacement Components strategies to achieve annual sales growth targets of 15%
• Generate and qualify leads by completing outbound calls to prospective customers
• Respond to inbound inquiries by providing information about products and/or services
• Ensure customer satisfaction and repeat business by building and maintaining relationships with existing customers
• Develop and execute sales strategies and achieve sales targets in collaboration with the sales team
• Recommend products and/or services to effectively address identified customer needs
• Prepare and deliver sales presentations and demonstrations for potential customers
• Negotiate and close sales deals, ensuring favorable terms and conditions
• Ability to maintain accurate and up-to-date records of sales activities, customer interactions, and sales pipeline within a CRM system

Inside Sales Specialist

Project Manager

• Project Documentation Management and documentation of the bid process, including pre-qualifying subcontractors, developing bid packages, and evaluating subcontractor bids.
• Negotiate best pricing and terms with subcontractors and vendors, Developing subcontracts and purchase orders.
• Prepare daily construction reports as well as monitor the status of the project to ensure NORESCO meets all contract related issues.
• Work with subcontractors and vendors to ensure that their closeout and O&M documents meet all NORESCO requirements.
• Generate and produce meeting minutes and appropriate correspondences required for contract compliance.
• Development and management of project schedules including organizing on-site construction activities.
• Interface with customers and supervise contractors on a daily basis and coordinate subcontractor access at owner’s facilities.
• Manage NORESCO purchased material and equipment by coordination, delivery, receive and inspection.
• Witness and inspect subcontractor work for quality control, cost control, schedule, and completeness.
• Coordinating, conducting, and documenting inspections of work with the Owner’s representative to achieve a projects substantial and final completion.
• Must maintain high level of customer satisfaction.
• Responsible for onsite commissioning and close-out activities.
• Must be able to manage all aspects of the project with minor management supervision.
• Development of future projects by conducting the following: scope review, constructability, pricings, and subcontractor site walks.
• Manage project managers and provide mentoring and advice based on previous experience.
• Risk analysis and decision making when it impacts constructability, budgets, and or savings.
• Development of project and subcontractor safety plans. Daily monitor and document subcontractor activities ensuring safety compliance.
• Read and comply with all NORESCO safety requirements and maintain a safe work environment at both the office and in the field.
• Preparation of project budgets and manage projects to within project budgeted amount.
• Track and approve subcontractor monthly invoices. Check and ensure that they are accurate and comply with all NORESCO required information.
• Preparation of accurate monthly project financial projections for subcontractor monthly cost.

Senior Project Manager

• Establishing operational action plans and targets for each market and reviewing progress with local leadership on a regular basis.
• Define and collaboratively execute strategies to promote and grow across the defined commercial territory.
• Develop new processes, standards and operational and go to market plans to achieve strategic growth.
• Identify and visit key customers and determine our strategy to obtain their business.
• Collaborate across Carrier functions and business divisions in all territories to identify replacement opportunities and upcoming projects with existing customers.
• Develop strategic plans to expand geographically, organically and inorganically.
• Leverage data and analytical insights to drive performance.
• Maximize people performance through inclusive leadership and engagement, including talent evaluations, attraction and development, as well as safety and productivity programs.
• Ensure active and viable succession planning for position across territory team’s leadership.
• Partner with business leaders in establishing annual operating budgets and staffing plans to assure the most productive utilization of human, financial and capital resources.

General Manager – Commercial HVAC Services

Account Executive

• Build Partnerships: Develop and nurture long-term strategic relationships with building owners, mechanical contractors, and consulting engineers.
• Strategic Growth: Manage an assigned account portfolio, identifying high-potential prospects and navigating business development activities to support regional growth.
• Brand Ambassadorship: Represent the company at trade shows and industry events to increase visibility and influence market perception.
• Identify Challenges: Deep dive into client needs to uncover building and system inefficiencies.
• Influence Design: Work upstream to influence specifications and system design decisions, ensuring our solutions are integrated into the earliest stages of a project.
• Lead the Bid Process: Identify bid opportunities, prepare comprehensive responses, and lead negotiations to secure new business.
• Cross-Functional Collaboration: Partner closely with Engineering, Operations, and Service teams to ensure technical feasibility and customer satisfaction.
• Seamless Handoffs: Own the transition from "sale" to "execution," ensuring the operations team is set up for success and the customer experience remains consistent.
• Maintain Momentum: Drive the sales cycle forward through disciplined follow-up and proactive communication.

Senior Controls Sales Executive – Automated Logic

• Provide guidance to a team of Field Service Engineers with regards to focus and business objectives
• Engage with customers regarding their overall service and support needs as well as discussions of Carrier Transicold’s service/product offerings.
• Be a “voice of the customer” in terms of establishing business unit priorities and key deliverables for the organization to maximize customer satisfaction.
• Collaborate with other functions within the North America Truck Trailer organization to drive continuous improvement in products and services.
• Ensure appropriate, timely responses and communications between internal functions and the dealer network.
• Act as subject matter expert for transport refrigeration systems and application practices.
• Utilize predictive tools and technologies to proactively diagnose customers’ service issues.
• Evaluate field experiences and drive resolution of service issues to improve customer satisfaction.
• Actively work to find solutions to challenging issues that support business directives and satisfy customers’ needs.
• Ensure appropriate training and development of the field service team within their area of responsibility.
• Coordinate with field service peer(s) to identify opportunities to drive standardization and efficiency in field practices.
• Coordinate, prioritize, and resolve issues encountered by a more experienced team/multiple teams.
• Review escalated issues that will impact the business and provide recommendations for solutions.
• Possess strong technical/product knowledge.
• Manage more experienced team according to established programs and objectives.

Field Service Engineering Manager

• Lead and manage site teams, providing clear direction, motivation, and support to deliver project objectives efficiently
• Develop comprehensive project plans, manage resources, and coordinate activities to ensure timely and successful project delivery
• Facilitate effective communication and collaboration between engineering, manufacturing, sales, and operational service teams
• Build and maintain customer relationships, delivering exceptional service and KPI’s
• Monitor progress, provide regular project updates and reports to management and stakeholders
• Manage project budgets, expenditures, and report on financial performance, including accurate forecasting and target margin delivery
• Ensure all project activities adhere to health and safety regulations and company policies. Conduct audits and maintain up-to-date records
• Identify, assess, and mitigate potential project risks. Adjust plans as needed to minimise disruptions and ensure project continuity.

• Identify, set up, and lead transformational projects across direct and indirect functions globally
• Assess performance gaps, design improvement concepts, and implement end-to-end improvement initiatives with direct P&L impact
• Manage cross-functional, global project teams and report progress to relevant leadership levels
• Apply, develop, and scale Carrier Excellence global standards
• Train, coach, and enable employees to apply Carrier Excellence methodologies

Carrier Excellence Transformation Manager

• Safeguard and increase revenues with energy utilities (EVUs) through a comprehensive analysis of the market environment (definition of customer- and process-relevant KPIs for the market), including potential assessment/planning and setting medium- and long-term growth targets in the German market
• Derive actionable recommendations (process and structural adjustments, product and service strategies, pricing and discount systems, development of sales and marketing concepts)
• Build and maintain networks within the market environment with decision-makers and influencers
• Structure and expand existing customers (farming) and, where appropriate, convert them into key accounts; generate contacts (lead hunting)
• Provide direct, personal support for A customers (top-tier accounts)
• Prepare and conduct negotiations in cooperation with field sales for B and C customers
• Expand synergies with field sales

Key Account Manager – Energy Suppliers

• Configure and maintain SAP tax functionalities (e.g., FI-Tax, S/4HANA Advanced Compliance Reporting (ACR), eDocument frameworks) ensuring accurate direct, indirect, and statutory tax postings to achieve business goals, including integration points with other SAP modules or other applications, following SAP standard methodologies and Carrier templates.
• Support integration of tax engines (e.g., Vertex, Thomson Reuters) where applicable.
• Maintain and update SAP local reporting templates in ACR or SAP Group Reporting.
• Support external audit processes through data extraction, reconciliations, and documentation.
• Develop standardized reporting packages based on local requirements.
• Configure and support CO master data and modules, cost center, profit center, internal orders, profitability analysis and product cost controlling.
• Ensure accurate mapping between financial reporting and controlling structures.

Associate, SAP S/4 HANA – CFIN – Tax

Software Engineer

• Design, develop, deploy, and maintain end-to-end integrations using Boomi AtomSphere (Application Integration, API Management, Cloud Integration)
• Design and manage APIs using an API Management platform (Boomi API Management or Layer 7 or equivalent)
• Build and maintain real-time, batch, and event-driven integrations between ERP systems (SAP S/4HANA, Oracle) and enterprise applications (CRM, MES, PLM, Finance, Data platforms)
• Build API-first, service-oriented, reusable and discoverable services aligned to enterprise standards
• Implement integration patterns including synchronous/asynchronous messaging, event-driven integrations, error handling, retries, and idempotency
• Develop custom logic using JavaScript and/or Java within Boomi processes
• Own Boomi platform operations including monitoring, alerting, troubleshooting, and performance tuning
• Manage integrations across Dev/Test/Prod environments with strong governance
• Implement enterprise-grade logging, exception handling, and recovery frameworks
• Support production incidents, perform root-cause analysis, and drive permanent fixes
• Partner with application teams, DBAs, analytics, automation, and upstream/downstream system owners
• Translate business requirements into integration designs and technical specifications
• Review integration designs and provide technical guidance across teams
• Demonstrate ability to quickly learn and adopt new iPaaS platforms beyond Boomi (e.g., MuleSoft, SAP CPI, etc.) as enterprise integration strategy evolves
• Comfortable working in multi-iPaaS environments and transferring integration patterns, API standards, and best practices across platforms.