Field Service Engineering Manager

Carrier

Field Service Engineering Manager providing leadership and technical support for transport refrigeration systems. Engaging with customers and managing a team to maximize satisfaction and service efficiency.

Posted 4/23/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $96,000 - $192,000 per yearWebsite

About the role

Key responsibilities & impact

Provide guidance to a team of Field Service Engineers with regards to focus and business objectives
Engage with customers regarding their overall service and support needs as well as discussions of Carrier Transicold’s service/product offerings.
Be a “voice of the customer” in terms of establishing business unit priorities and key deliverables for the organization to maximize customer satisfaction.
Collaborate with other functions within the North America Truck Trailer organization to drive continuous improvement in products and services.
Ensure appropriate, timely responses and communications between internal functions and the dealer network.
Act as subject matter expert for transport refrigeration systems and application practices.
Utilize predictive tools and technologies to proactively diagnose customers’ service issues.
Evaluate field experiences and drive resolution of service issues to improve customer satisfaction.
Actively work to find solutions to challenging issues that support business directives and satisfy customers’ needs.
Ensure appropriate training and development of the field service team within their area of responsibility.
Coordinate with field service peer(s) to identify opportunities to drive standardization and efficiency in field practices.
Coordinate, prioritize, and resolve issues encountered by a more experienced team/multiple teams.
Review escalated issues that will impact the business and provide recommendations for solutions.
Possess strong technical/product knowledge.
Manage more experienced team according to established programs and objectives.

Requirements

What you’ll need

High School Diploma or GED.
Valid driver’s license with a safe driving record to support frequent travel to regional dealer locations via company vehicle.
3+ years of experience managing an end user technical relationship.
2+ years of experience with electrical, mechanical, or refrigeration systems.
1+ years of experience of having leadership responsibilities with a technical team.
Willing and able to travel up to 60% via company vehicle and air travel primarily within the Eastern United States, with rare instances of international travel.
Ability to maintain a productive home office for administrative tasks when not traveling in the field.

Benefits

Comp & perks

Health Care Benefits : Medical, Dental, Vision
Wellness incentives
Retirement Benefits
Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

transport refrigeration systemselectrical systemsmechanical systemsrefrigeration systemspredictive toolstechnical relationship managementfield service managementcustomer serviceissue resolutioncontinuous improvement

Soft Skills

leadershipcommunicationcollaborationproblem-solvingcustomer satisfaction focustraining and developmentorganizational skillsprioritizationteam managementadaptability

Certifications

High School DiplomaGEDvalid driver's license