Customer Care Associate

Carrier

Customer Care Associate managing contract customer relationships and ensuring satisfaction through service strategy. Collaborating with Sales and Operations teams to resolve issues and renew agreements.

Posted 4/24/2026full-timeCharlotte • Alabama, North Carolina, Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $64,500 - $129,500 per yearWebsite

About the role

Key responsibilities & impact

Maintain and develop relationships with assigned contract customers via face-to-face and virtual meetings
Support Service Agreement escalations and partner with operations teams to build out Service Agreement customer strategies
Attend to customer needs and requests, serving as liaison between Sales and Operations teams
Ensure Service Agreement are renewed on time with current customer purchase order
Track action items to completion, ensuring customer satisfaction
Work with the Sales and Operations leadership to renew the service agreements of assigned customers at profitable margins
Seek out potential sales opportunities including customer's budgeted upgrades or expansions, forwarding these opportunities to Sales Leader for assignment
Seek out end user information for digital service agreements

Requirements

What you’ll need

High School Diploma or GED
2+ years of experience within HVAC or plumbing, or electrical work, or building maintenance
Bachelor's degree in related field preferred
Knowledge of the industry, market and key market participants
Ability to work in a highly team-oriented and dynamic environment
Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers
Self-motivated and able to manage many simultaneous actions and requests
Extremely comfortable operating in a technical environment utilizing Microsoft based computer software
Goal-orientated with strong time management and organizational skills

Benefits

Comp & perks

Health Care Benefits : Medical, Dental, Vision
Wellness incentives
Retirement Benefits
Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability : Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HVACplumbingelectrical workbuilding maintenance

Soft Skills

team-orientedwritten communicationverbal communicationpresentation skillsself-motivatedtime managementorganizational skills

Certifications

High School DiplomaGEDBachelor's degree