Account Manager

• Represent BD's vascular access product portfolio in the acute care market segment (peripheral IV catheters, extended dwell PIVC, PICCs, Dialysis, Ultrasound, etc.)
• Primary call points: Vascular Access Team, ICU, ED, Med Surg, CNO, nursing, infection prevention, Supply Chain
• Focus territory on Inland Empire, CA and manage relationships within Los Angeles county
• Meeting/exceeding sales quota and maintaining existing business
• Manage incremental conversion opportunities from initial targeting through evaluation, product ordering and in-servicing
• Implement marketing initiatives and national/regional contractual agreements
• Provide routine performance reporting and utilize available sales support resources
• Work with local distributor branches servicing the territory

Vascular Access Territory Manager

Manager

• Lead execution phase of all Field Actions within EMEA, ensuring timely delivery and adherence to timelines
• Independently manage a team of PMQ Specialists to harmonize execution and closure of Field Actions
• Maintain all Field Action execution records within the EMEA Field Action SharePoint site
• Prepare, track and monitor metrics and process performance data; identify and communicate risks
• Identify and implement process enhancements and leverage technology for optimization
• Collaborate with other BD regions and Business Unit PMQ associates for effective global Field Action execution
• Manage and participate in education, training or communication programs to elevate Culture of Quality
• Undertake other duties as requested by EMEA Post Market Quality leadership to support EMEA and Global Quality

Post Market Quality Field Action Manager

Field Engineer

BD Parata Field Support Engineer providing in depth technical and customer support of BD Parata’s suite of pharmacy automation products
Travel regionally to provide support and service to Pharmacies in multiple types of environments
Deliver exceptional customer service and technical problem resolution at client sites
Maintain equipment and proactively resolve potential issues to maximize uptime
Train customers on operation and maintenance of pharmacy automation systems
Respond to service requests within SLA requirements
Collaborate with service teams to resolve complex technical issues
Assist with new automation installations as needed
Document issues and resolutions in Salesforce Field Service Lightning
Provide product feedback to drive continuous improvement

Field Service Technician

Project Manager

The primary focus is on Central Fill installations. However, the Implementation Project Manager may be encouraged to lead and manage implementation tasks related to: Customized software orders – documenting requirements and scope of work
Business Integration Analysis reviews and documentation
System through-put testing (onsite, and in-house)
Customer Training sessions (onsite, remote, and in-house)
Onsite management during the installation phase
Project Management: Managing all post-contract activities through implementation planning and execution for new installations of pharmacy automation systems
Customer Liaison: Serving as the primary point of contact between customers and Parata's internal teams throughout the implementation lifecycle
Service Management: Handling contracting, quoting, sales opportunity creation, and invoice collection for various service types (removals, upgrades, conversions, inspections, training)
Reporting: Maintaining current project status using tools like Salesforce and participating in review meetings
Budget Management: Tracking costs weekly to ensure projects maintain profit margins
Supply Chain Coordination: Working with Procurement to ensure timely ordering, receiving, and shipping of project materials
Revenue Forecasting: Accurately predicting current and future quarter revenue for assigned projects
Target Achievement: Driving installations to meet monthly, quarterly, and annual forecast targets and revenue goals
Risk Management: Proactively identifying risks, developing resolution plans, and raising issues as needed

Customer-Facing Central Fill Project Manager

We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat.
PLEASE READ!!!! * THIS IS NOT A DESKTOP SUPPORT/IT POSITION*
This position is for Field Service. Visiting a range of customers every single day and carrying tools and test equipment.
On-site support for BD customers, including installation and service of diagnostic instrumentation.
Within the role of an FSE, daily travel to and from multiple customers sites is required.
Required to repair complex systems on-site, such as lasers, fluidic, pneumatic, electronic systems, and PCs.
Service, repair, and maintain instruments following detailed service procedures, ISO, and GMP standards.
Provide timely service for customers by communicating estimated arrival times, duration onsite, contact information, and responding to any customer questions or concerns before start of work onsite.
Acquire customer signoff of all work done before departing job site.
Promptly raise all customer and/or instrument related issues to District Technical Specialist and Service Manager for additional support.
Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, and consummate integrity.
Display integrity and good judgment in all interactions.
Accurately maintain car stock inventory, test equipment, tools, service procedures, and technical data.
Maintain expense levels within established guidelines for field service travel and living expenses including but not limited to airfare, lodging, and meals.
Safely operate, maintain, and use company vehicle as outlined in current Corporate fleet policy.
Accountable for Company issued credit cards, travel advances, company vehicle, spare parts trunk stock, test equipment, laptop, mobile devices, storage media, and all company property.
Perform other duties as assigned.
This position is located in: Greater Boston and covers the New England area (must live withing a reasonable commuting distance to Boston)

Field Service Engineer

Account Executive

We are the makers of possible! As one of the leading global players in medical technology, BD is dedicated to advancing healthcare worldwide.
Implementing Advanced Patient Monitoring (APM) in BD's medical realm mirrors BD's smart connected care vision.
Handle a portfolio of Advanced Patient Monitoring (APM) customers, expand patient coverage and boost usage of APM technologies.
Focus on community hospitals and long-tail opportunity accounts, prospecting new business and cultivating grassroots relationships.
Contact anesthesiologists, cardiac surgeons, critical care medicine practitioners, and EP Lab personnel.
Promote and sell FloTrac Sensor, ClearSight cuff, Acumen IQ cuff/sensors, and ForeSight for continuous noninvasive blood pressure monitoring and tissue oximetry.
Analyze performance gaps and implement short-term regional strategies to achieve sales goals.

Sales Representative

• Hunter mentality: Proactively seek out and develop new customer relationships through aggressive prospecting and lead generation campaigns
• Develop and implement strategic account plans to improve growth and profitability within assigned territory
• Sales process focused: Execute a consultative sales approach, guiding prospects through each stage of the buying process
• Customer Relationship Development: Own the customer relationship and build strategic partnerships as a trusted advisor
• Customer engagements: Participate in tradeshows and customer-facing events to support business development and sales initiatives
• Performance: Consistently meet established monthly and annual sales quotas
• Travel up to 75%
• Must possess and maintain a valid state-issued driver's license and meet BD's auto safety standards
• Territory: Assigned territory will include parts of NY, CT, MA, RI, VT, NH, and ME. The candidate must reside in or near one of these locations.

Support Engineer

Technical Support Specialist

Lead Implementation Project Manager

• Sells the entire product line to current and new accounts.
• Informs customers of new and current pricing, backorders, and company policies.
• Executes comprehensive in-service of products to all concerned individuals.
• Plans sales calls on a continuous basis, managing sales time effectively.
• Develops thorough knowledge of all products and clinical data.
• Informs Regional Manager of significant market changes and competitive activity.
• Achieves prompt, mutually satisfactory solutions to customer complaints.
• Analyzes customer needs and creates solutions.
• Maintains company automobile and company property.
• Completes and processes BDPI reports including but not limited to: sales summary reports, expense reports, and monthly tracking audit reports.

Territory Manager, Vascular

Program Manager

• Partners with BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for MMS solutions
• Leads multiple concurrent BD implementation project teams at strategic customer sites and oversees escalation of critical issues
• Conducts regular customer executive status calls and facilitates internal mitigation plans for risks
• Develops and reports regular program performance metrics to leadership and committees
• Maintains strong relationships within BD and customer at all levels; coordinates with Product Platform and Implementation Readiness teams
• Prioritizes customer enhancement requests for future product releases and governance over design and implementation processes
• Travel 25-50% and work from home with a major airport in the U.S.

Enterprise Program Manager

Director

• BD is a global medical technology company; Advancing the world of health is its purpose.
• Primary Responsibilities: Coordinate and own the clinical opportunities and clinical stakeholder connections with specific health systems (IDNs) or key SCG accounts.
• Identify and anticipate goals to support strategy and implement initiatives with measurable return on investments that meet US Region business strategy across all the BD business units.
• Influence and cultivate relationships with key opinion leaders at the clinical executive and leadership level.
• Understand customers’ clinical needs through program assessments, and proactively identify gaps in processes to assist the customer achieve their goals.
• Lead program management and implementation of a suite of customer-focused clinical initiatives and services that support enterprise or system level practice/product standardization, outcomes-based initiatives, and standard processes which assist clinicians in achieving improved and desired outcomes.
• Engage the appropriate internal resources necessary to collaborate with the SCVP (Strategic Customer Vice President) and collectively implement the account plan and clinical opportunity.
• Cultivate a customer-centric and externally focused organization by bringing the "voice of the customer" into the organization.
• About You: Minimum bachelor's degree in healthcare (Registered Nurse or Pharmacist). Master’s degree a plus.
• Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
• For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19.

Clinical Transformation Director

• Develop key quality metrics at the facility and system level to ensure sustained compliance.
• Manage the effective data set necessary to develop key messages that are relevant to the external stakeholders.
• Manage data results to assist project leads on the successful implementation of new focused process improvement initiatives to drive the continued use of BD’s Advanced Patient Monitoring products.
• Develop and manage data analysis strategies to assist project leads with the implementation of Edwards Collaborative Practice programs at facility level leadership with accountability for successful completion of all assigned project deliverables.
• Provide data and operational process improvement expertise to internal and external stakeholders through relevant input for critical conversations using facility and system specific data.
• Provide direct education and training to stakeholders (e.g., U.S. Sales force, Global Marketing Team) on the effective utilization of facility and system specific outcome data that drives adoption of BD’s monitoring and disposable device

Vascular Access Territory Manager

Post Market Quality Field Action Manager

Field Service Technician

Customer-Facing Central Fill Project Manager

Field Service Engineer

Sales Representative

Account Executive

Technical Support Specialist

Field Service Engineer

Lead Implementation Project Manager

Territory Manager, Vascular

Enterprise Program Manager

Clinical Transformation Director

Senior Manager, Performance Partners