Business Unit Risk Operations Specialist
Truist
SQLTableau
Field Service Technician
BD
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina, Tennessee
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- BD Parata Field Support Engineer providing in depth technical and customer support of BD Parata’s suite of pharmacy automation products Travel regionally to provide support and service to Pharmacies in multiple types of environments Deliver exceptional customer service and technical problem resolution at client sites Maintain equipment and proactively resolve potential issues to maximize uptime Train customers on operation and maintenance of pharmacy automation systems Respond to service requests within SLA requirements Collaborate with service teams to resolve complex technical issues Assist with new automation installations as needed Document issues and resolutions in Salesforce Field Service Lightning Provide product feedback to drive continuous improvement
Requirements
- High School diploma plus 3-5 years field service experience Strong customer service orientation Proficiency with Windows operating systems and Microsoft Office Knowledge of computer networking, router/switch configuration, and file management Strong mechanical aptitude and ability to use hand tools for complex equipment service Experience with digital multi-meters and electrical testing equipment Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology (preferred) SQL knowledge a plus (preferred)
