Operations Manager, Compounding
hims & hers
Salary
💰 $24 - $37 per hour
Job Level
Mid-LevelSenior
About the role
- We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. PLEASE READ!!!! * THIS IS NOT A DESKTOP SUPPORT/IT POSITION* This position is for Field Service. Visiting a range of customers every single day and carrying tools and test equipment. On-site support for BD customers, including installation and service of diagnostic instrumentation. Within the role of an FSE, daily travel to and from multiple customers sites is required. Required to repair complex systems on-site, such as lasers, fluidic, pneumatic, electronic systems, and PCs. Service, repair, and maintain instruments following detailed service procedures, ISO, and GMP standards. Provide timely service for customers by communicating estimated arrival times, duration onsite, contact information, and responding to any customer questions or concerns before start of work onsite. Acquire customer signoff of all work done before departing job site. Promptly raise all customer and/or instrument related issues to District Technical Specialist and Service Manager for additional support. Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, and consummate integrity. Display integrity and good judgment in all interactions. Accurately maintain car stock inventory, test equipment, tools, service procedures, and technical data. Maintain expense levels within established guidelines for field service travel and living expenses including but not limited to airfare, lodging, and meals. Safely operate, maintain, and use company vehicle as outlined in current Corporate fleet policy. Accountable for Company issued credit cards, travel advances, company vehicle, spare parts trunk stock, test equipment, laptop, mobile devices, storage media, and all company property. Perform other duties as assigned. This position is located in: Greater Boston and covers the New England area (must live withing a reasonable commuting distance to Boston)
Requirements
- High School diploma or equivalent experience A minimum of 3 years’ experience troubleshooting systems, instruments, or components A valid Driver's License Must be able to travel a minimum of 50% Lifting requirements - Ability to safely lift up to 50 lb. Ability to safely operate powered drills, powered screw drivers, and related hand tools Ability to safely work on and/or around lasers, optics, fluidics, electronics, high voltage, mechanical handlers, pinch points, sharp edges, and biohazards Ability to safely use and operate various test equipment including DVMs, power meters, oscilloscopes, microscopes, pressure gauges, vacuum gauges Manual Tool Use and Manipulation - Ability to safely use and turn manual sockets, crescent wrenches, screw drivers, Allen wrenches, ratchets Ability to safely sit, kneel, squat, bend, and stand repeatedly for up to 8–10-hour durations Ability to safely push and pull objects weighing up to 50 lbs Ability to safely perform fine motor tasks during course of an 8–10-hour day Ability to safely drive distances of up to 8+ hours within a given day including adverse weather conditions Able to safely climb and lift portable ladders and step stools Ability to carry a pack weighing up to 30 lb. on your back for up to 1 hour Able to wear and use safety glasses, goggles, gloves, respirator, bunny suit, and/or related PPE for up to 8-10 hour durations Must complete fit test, spirometry, and medical evaluation…and 1x annually thereafter Assets: Flow Cytometry experience is a plus Technical military training Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological field Prior Field Service Engineer (Customer Technical Service) experience Individuals with previous experience troubleshooting medical device instruments Previous customer interfacing role Proficiency with MS Office applications such as Word and Excel Familiarity with recent Mac and PC operating systems Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable
