Axon

Network Engineer

• Lead network projects, including network establishment, upgrades, expansions, and migrations.
• Configure and maintain Fortinet Firewalls, Cisco switches, and routers, among other networking equipment and ensure network security by implementing best practices and conducting regular security audits.
• Monitor network performance and troubleshoot any issues that arise, ensuring maximum uptime and reliability and perform production system upgrades, as well as debug sessions independently in a mission-critical live system.
• Thrive in a high-activity/fast-paced environment, effectively managing multiple tasks and shifting priorities and resolve complex problems independently, leveraging data analytics and troubleshooting skills.
• Collaborate with vendors and service providers to build and resolve network-related challenges.
• Perform network infrastructure deployments leveraging IaC tools and pipelines
• Provide technical guidance and mentorship to junior network engineers.

Senior Network Engineer

Technical Account Manager

• Achieve expertise in Dedrone technologies including DedroneTracker.AI C2 — cloud, on-prem, and offline variants — the full RF sensor portfolio RF-160, RF-310, RF-360, RF-560, AoA and TDOA configurations, Robin Radar, FLIR / Axis EO/IR PTZ cameras, and authorised mitigation systems in scope under the customer framework.
• Serve as the primary technical liaison between Dedrone and the customer program office and site-level operational owners.
• Participate in operational and technical meetings with the customer, ensuring effective communication and collaboration across stakeholders.
• Build and maintain an internal Axon / Dedrone network to support both the customer-facing team and the customer’s project team — including SEs, the Sr Technical Program Manager, Product Management, Support, and R&D.
• Provide hands-on field support across the deployment lifecycle: hardware reception and unpacking, sensor commissioning, mast and tripod setup, network connectivity validation, C2 platform configuration, and acceptance testing.
• Assist the customer in inventory management of Dedrone hardware across sites in metropolitan France and overseas territories.
• Monitor support tickets, provide tier-2 technical troubleshooting — sensor → network → server → UI — and escalate to L3 / R&D when necessary.
• Maintain RF library currency for the customer’s threat environment — coordinate with Dedrone R&D on signature additions and DedroneDNA updates relevant to observed threats.
• Ensure Service Level Requirements and contractual obligations are met.
• Assist the Sr Technical Program Manager and PSO team by providing requested materials, information, and Voice of Customer documentation. Communicate customer feedback across Dedrone / Axon teams and collaborate to drive product improvements.
• Identify and escalate risks to facilitate internal and executive collaboration.
• Interpret and communicate Dedrone release notes, tailoring information relevant to the customer to enhance understanding and drive product adoption in coordination with the SE team.
• Support invoicing and revenue-recognition checkpoints by ensuring reliable deployment counts and maintaining Salesforce and PSO tooling records.
• Facilitate training and knowledge transfer for customer operators, including integrations — APIs, webhooks, Fusus-equivalent C2 connectors, ATAK/TAK integrations where in scope.
• Assist in customer security assessments and vendor refresh assessments for major architectural changes.
• Maintain knowledge of the customer’s technical landscape, including infrastructure, networking, security policies, and procurement processes.
• Maintain and administer deployment records, including shipment tracking and RMAs across overseas territories.
• Develop and enhance technical documentation and knowledge base articles to improve customer support, self-service capabilities, and overall product comprehension — including French-language operator guides as appropriate.
• Coordinate closely with the third-party in-country installer on site readiness, physical installation, and L1 maintenance handoff.
• Deploy with confidence through technical guidance, readiness planning, and go-live support.
• Reduce implementation risk by identifying integration, configuration, access, and workflow dependencies early.
• Improve adoption through role-specific enablement, training alignment, and adoption planning.
• Strengthen technical health with proactive reviews, release readiness, and performance guidance.
• Coordinate escalations as a dedicated technical partner who understands the customer environment.
• Track progress against outcomes through a success plan, roadmap, and KPI review cadence.
• Realise more value across operational adoption, platform health, staff productivity, and risk reduction.

• Achieve mastery of all Axon technologies and products
• Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations, and conversations with VP-level and senior stakeholder audiences within your account
• Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner
• Manage customer expectations, keeping customers satisfied while ensuring expectations remain realistic
• Provide tier-2 technical support
• Provide limited redaction support, primarily in the form of technical guidance, training, and troubleshooting
• Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances
• Develop relationships with key partners to support growth within the customer account
• Where possible, improve or develop technical documentation to ease understanding and usage of Axon products and services
• Communicate customer feedback across multiple teams and divisions within Axon to drive product development and continuous improvement
• Maintain customer confidence, especially in high-pressure situations
• Maintain and develop relationships with other vendors within the agency to coordinate product installations, upgrades, and problem resolution when necessary
• Report, as needed, to various agency locations to ensure project timelines and objectives are being met
• Support customer deployment activities, implementation planning, product adoption, and operational readiness
• Deliver customer training related to relevant Axon products, workflows, and integrations
• Serve as a trusted advisor within a public safety, corrections, or government environment, helping the customer maximize operational value from their Axon investment

Embedded Technical Account Manager

Account Executive

• Drive Growth: Amplify revenue and market share in targeted public safety agencies, prioritizing customer satisfaction.
• Build Relationships: Develop and deepen relationships with clients, using these connections to boost revenue.
• Strategize: Formulate and implement robust account strategies, working alongside our team to present irresistible value propositions.
• Engage & Manage: Keep a close watch on client engagement, managing accounts to spot and seize growth opportunities, while ensuring stellar service delivery.
• Champion Satisfaction: Excel in understanding client needs, advocating for unparalleled customer service.
• Market Insight: Offer valuable insights into market trends and competitor movements to our leadership, influencing our strategic direction.
• Lead Engagements: Navigate challenging procurement processes using creative thinking while working alongside customers to realize efficient contract timelines.
• Stay Informed: Keep abreast of industry developments, guiding our sales strategies and market positioning with informed precision.

Field Account Executive, Central Region

• Full-Cycle Sales: Own the entire sales process, including prospecting, qualification, discovery, demos, negotiation, and closing.
• Prospecting & Outreach: Conduct outbound outreach through calls, emails, LinkedIn, and other channels to generate new business opportunities.
• Lead Qualification: Identify and qualify prospects based on defined criteria to ensure strong product fit.
• Pipeline Management: Maintain an organized, accurate pipeline and forecast within Salesforce or other CRM tools.
• Product Demos: Deliver compelling product demonstrations and communicate value to a variety of stakeholders.
• Collaboration: Partner closely with marketing and sales leadership to refine messaging, develop campaigns, and optimize conversion throughout the funnel.
• Continuous Learning: Stay informed on industry trends, competitive landscapes, and best practices to continuously sharpen your sales approach.

Inside Sales Representative, Southeast Region

• You develop a deep technical understanding of Axon’s Air products and technology offerings in order to sell into domestic law enforcement agencies throughout your territory
• You will partner with the broader Axon sales team as a functional expert on the Air program, to sell Air as a specific offering
• You leverage Google alerts, RFP requests, and other sources to generate leads and pursue opportunities
• You are customer centric - you know the customer's business and workflows, can develop a proper contact network within assigned accounts, and establish relationships to drive overall customer happiness
• You develop and execute account strategy by collaborating with the team to deliver stronger and more impactful value propositions
• You will make forecast predictions, update management of accounts in a timely fashion, collect intelligence on competitor activity, and give feedback to marketing for continual improvement
• You track customer activity in Salesforce and other internal systems to execute on account strategy and identify additional opportunities

Account Executive, Air

• The Technical Account Manager will own the day-to-day relationship with one of Axon’s key customers to build a long-term, strategic partnership.
• As the main point of contact for your customer, you will be looked upon to provide best practices and technical expertise to help stakeholders achieve their operational goals through the use of Axon’s products.
• You will also work closely with multiple cross-functional teams by providing invaluable insight into customer needs and challenges, helping influence and guide internal product roadmaps and projects.
• As someone who wears multiple hats—from project manager to product expert to consultant—you will continually focus on making your customer more efficient and more confident in their daily workflows.

Sales Engineer

• own securing technical wins and influencing purchasing decisions by architecting solutions leveraging Axon’s ecosystem that deliver value in alignment with customers’ business and technical requirements
• build deep relationships with executive and technical stakeholders as a trusted technical advisor throughout the Enterprise customer journey, from early discovery and solution design through executive alignment and deal closure
• identify and architect high-value, industry-leading solutions by uncovering customers’ emerging operational needs and next-generation desired outcomes
• deliver detailed, data-driven customer feedback and insights to influence product roadmap prioritization and market fit
• establish collaborative partnerships across Sales, Product, Engineering, Professional Services, and Customer Success to accelerate the business, mature processes, and foster strong teamwork
• strengthen team performance by documenting and sharing best practices and domain expertise, as well as continuously sharpening your craft

Senior Sales Engineer, Enterprise

Accountant

• Develop a strong understanding of the end-to-end order-to-cash process and how upstream activities impact revenue recognition and financial reporting
• Perform monthly and quarterly analytical reviews to ensure revenue and related accounts are recorded accurately and in accordance with accounting standards
• Prepare and record journal entries related to revenue, deferred revenue, and related accounts
• Partner cross-functionally with Sales, Professional Services, Operations, FP&A, and IT to ensure appropriate accounting treatment and accurate reporting
• Support the design, enhancement, and maintenance of reporting and analytics related to revenue and related metrics
• Assist with month-end and quarter-end close activities, including reconciliations and variance analysis
• Ensure compliance with internal controls, including execution of key SOX controls and documentation of processes
• Support internal and external audits by providing requested documentation and explanations
• Contribute to process improvements, automation initiatives, and system enhancements
• Assist with special projects and ad hoc analyses as needed

Senior Revenue Accountant

Engineer

• Lead end-to-end lifecycle execution across deployment, adoption, optimization, operational transformation, and ongoing success for strategic accounts
• Serve as the primary point of accountability for customer outcomes and operational success — not a coordinator of other teams' work
• Assess customer workflows, identify operational bottlenecks before they become escalations, and recommend process improvements that drive measurable outcomes
• Help customers redesign how work gets done through technology, automation, and AI-enabled capabilities
• Move from reactive problem-solving to proactive outcome design — arriving with a point of view, not a blank notepad
• Support multi-product program delivery across hardware, software, digital evidence, AI solutions, and integrated workflows
• Proactively design and build AI-enabled workflow solutions within Axon's responsible innovation framework, creating compliant, reusable tools that extend platform value and improve operational outcomes
• Ship working automations, integrations, and tools — not slideware. Build, prove, then generalize what works for reuse across accounts
• Provide onsite technical troubleshooting and coordinate root-cause resolution across Product, Engineering, Support, and Services teams
• Ensure successful integration of Axon solutions into customer environments and workflows
• Drive adoption of AI-powered capabilities across the Axon ecosystem through hands-on enablement and built solutions
• Proactively identify opportunities to improve efficiency, decision-making, and operational outcomes through AI-enabled workflows
• Help customers understand and implement new ways of working enabled by emerging technologies — then measure whether those changes stick
• Build trusted relationships with command staff, agency leadership, and operational stakeholders — and hold the room when it matters
• Lead QBRs, EBRs, mission reviews, and strategic planning discussions
• Help customers define success metrics and measure progress against mission objectives
• Capture baseline metrics before major deployments so impact can be proven, not assumed
• Capture customer insights, workflow patterns, adoption barriers, and operational challenges from the field
• Share field intelligence with Product and Engineering teams to influence future roadmap decisions
• Contribute to reusable playbooks, best practices, and operational frameworks — turning one-off builds into scalable assets
• Identify opportunities to deepen adoption and expand customer value based on demonstrated operational impact
• Partner with Sales to support long-term account strategy and expansion readiness
• Track and support customer success metrics, including time-to-first-production-use, depth of adoption by role and site, program health, workflow improvements, and mission outcomes
• Support Sales → Post-Sales onboarding and handoff, helping establish goals, success criteria, and accountability from day one
• Maintain a consistent onsite presence (approximately 3-4 days/week) to stay closely connected to agency operations and evolving needs

Mission Engineer

Sales

• Lead and develop a national team of ~11 enterprise-level Account Executives
• Drive adoption of Axon’s Drone as First Responder (DFR) network, enabling agencies to deploy drones for rapid-response incident awareness.
• Support customers in building scalable aerial response programs, including drone dock deployments, remote operations, and integration into daily emergency workflows.
• Expand adoption of Axon’s counter-drone and airspace awareness capabilities, helping agencies and organizations detect and respond to unauthorized drones near sensitive locations or public events.
• Develop and execute a go-to-market strategy for emerging aerial technologies in public safety and government markets.
• Build strong partnerships with internal teams including product, engineering, strategy, and operations to ensure customer feedback informs the product roadmap.
• Drive measurable results within a metric-driven, high-growth organization.
• Cultivate trusted relationships with public safety leaders, aviation regulators, and government stakeholders.

Director of Sales – Majors

• Own the full sales cycle for net-new law enforcement agencies, from prospecting through close
• Execute a territory acquisition plan focused on outbound prospecting, inbound lead conversion, and field-based selling
• Build relationships with first-time Axon buyers, including chiefs, command staff, IT, procurement, and city stakeholders
• Deliver compelling Axon platform demonstrations via phone, web, and onsite presentations
• Position Axon’s integrated hardware, software, and services as a transformational solution for new agencies
• Navigate longer sales cycles involving competitive displacement and formal procurement processes
• Maintain accurate pipeline, forecasting, and activity tracking in Salesforce
• Participate in forecast calls, territory planning, and ongoing sales enablement
• Represent Axon at industry conferences, trade shows, and regional events
• Coordinate pricing, contracts, and order execution with internal partners

Account Manager

• Manage and grow revenue and market share at designated agencies to maximize customer satisfaction and achieve strategic objectives
• Develop and maintain client relationships to ultimately drive revenue growth
• Develop and execute account strategy by collaborating with account team to deliver stronger, more relevant value propositions
• Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities
• Cultivate customer relationships and ensure effective service delivery to accounts
• Focus on customer's satisfaction, know the customer's business and workflows, develop proper contact network within accounts
• Work with and bring in experts/specialists where required
• Oversee and know all account activities for your book of business
• Own account relationship and drive overall customer satisfaction for assigned accounts
• Responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to marketing
• May provide customer product training as necessary
• Accountable for individual expense budget management

Axon

Senior Network Engineer

Technical Account Manager

Embedded Technical Account Manager

Field Account Executive, Central Region

Field Account Executive, Central Region

Inside Sales Representative, Southeast Region

Account Executive, Air

Technical Account Manager

Senior Sales Engineer, Enterprise

Senior Revenue Accountant

Mission Engineer

Director of Sales – Majors

Account Executive

Key Account Leader

Key Account Leader