Axon

Customer Success Manager

• Engage with your customers through regular calls, business reviews and daily needs
• Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform
• Create success plans for your customers and document customer progress toward established goals and results
• Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned
• Communicating major milestones and updates to Sr. Leadership on a regular basis
• Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls
• Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment
• Learn and share industry best practices in order to solve customer needs

Senior Customer Success Manager

Technical Account Manager

• Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
• Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
• Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
• Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
• Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption.
• Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience.
• Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.
• Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively.
• Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly.

Software Technical Account Manager II – Traveling

Account Executive

• Manage and grow revenue and market share at designated agencies to maximize customer satisfaction and achieve strategic objectives
• Develop and maintain client relationships to ultimately drive revenue growth
• Develop and execute account strategy by collaborating with account team to deliver stronger, more relevant value propositions
• Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities
• Cultivate customer relationships and ensure effective service delivery to accounts
• Focus on customer's satisfaction, know the customer's business and workflows, develop proper contact network within accounts
• Work with and bring in experts/specialists where required
• Oversee and know all account activities for your book of business
• Own account relationship and drive overall customer satisfaction for assigned accounts
• Responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to marketing
• May provide customer product training as necessary
• Accountable for individual expense budget management

Key Account Executive

Director

• Lead Axon 911’s public safety strategy, strengthen industry partnerships (NENA/APCO), mentor the Public Safety team, and drive KPIs, scalability, innovation, and long-term growth.
• Partner closely with Sales, Product, Engineering, Marketing, and Customer Success to align solutions with customer needs, improve onboarding/training, and drive adoption across high-value public safety customers.
• Gather customer feedback to influence product enhancements, prioritize AI-related initiatives, coordinate early-access programs, and ensure solutions meet operational needs within public safety organizations.
• Support market expansion and deal strategy through industry expertise, customer relationships, speaking engagements, workshops, webinars, thought leadership, and strategic go-to-market initiatives.
• Optimize workflows and processes while driving measurable outcomes tied to customer satisfaction, retention, product adoption, strategic partnerships, lead generation, industry engagement, and cross-functional business improvements.

Director of Public Safety – Southeast Region

• Own and drive the strategy and execution for a multi-state Corrections territory, building and executing account plans to execute large scale, technology-driven operational transformation across state departments of corrections in the territory
• Develop and execute territory and account strategies for large, high-impact agencies, focused on long-term revenue growth and market expansion
• Lead complex, multi-year sales cycles that drive meaningful transformation, positioning Axon’s solutions as a strategic priority—not a nice-to-have
• Build and maintain executive-level relationships, creating alignment and urgency across multiple stakeholders within state agencies
• Identify, shape, and close high-value opportunities, navigating procurement, budget cycles, and regulatory complexity unique to public sector sales
• Act as the quarterback of the deal, orchestrating cross-functional teams (product, technical, legal, leadership) to win complex opportunities
• Sell across a portfolio of integrated solutions, clearly articulating how Axon’s ecosystem delivers measurable outcomes
• Drive pipeline strategy, forecasting accuracy, and overall territory performance to consistently exceed targets
• Expand relationships across agencies by building multi-threaded networks and positioning Axon as a long-term strategic partner
• Partner with internal teams to inform go-to-market strategy, sharing customer insights, competitive intelligence, and market trends

Account Executive, Corrections

• Manage and grow revenue and market share at designated agencies to maximize customer satisfaction and achieve strategic objectives
• Develop and maintain client relationships to ultimately drive revenue growth
• Develop and execute account strategy by collaborating with account team to deliver stronger, more relevant value propositions
• Cultivate customer relationships and ensure effective service delivery to accounts
• Focus on customer's satisfaction, know the customer's business and workflows, develop proper contact network within accounts
• Support execution of strategy at the account level
• Work with and bring in experts/specialists where required
• Oversee and know all account activities for your major City/County/State accounts
• Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities
• May provide customer product training as necessary
• Accountable for individual expense budget management
• Own account relationship and drive overall customer satisfaction for assigned accounts
• Responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to marketing

• Own the entire sales process, including prospecting, qualification, discovery, demos, negotiation, and closing.
• Conduct outbound outreach through calls, emails, LinkedIn, and other channels to generate new business opportunities.
• Identify and qualify prospects based on defined criteria to ensure strong product fit.
• Maintain an organized, accurate pipeline and forecast within Salesforce or other CRM tools.
• Deliver compelling product demonstrations and communicate value to a variety of stakeholders.
• Partner closely with marketing and sales leadership to refine messaging, develop campaigns, and optimize conversion throughout the funnel.
• Stay informed on industry trends, competitive landscapes, and best practices to continuously sharpen your sales approach.

Field Inside Sales Representative

Engineer

• Lead end-to-end lifecycle execution across deployment, adoption, optimization, and ongoing success for a strategic account
• Support multi-product program delivery, helping align hardware, software, digital evidence, and integrated workflows
• Serve as a primary point of accountability for customer-facing outcomes, partnering with internal teams (Engineering, Support, Product, PSO)
• Provide onsite technical support and troubleshooting, helping coordinate resolution and root-cause analysis
• Contribute to program governance, including roadmap execution, risk identification, stakeholder alignment, and progress tracking
• Build and maintain strong relationships with command staff and agency leadership, supporting QBRs/EBRs and planning discussions
• Drive adoption and value realization, helping ensure solutions are effectively integrated into agency workflows
• Share customer insights and feedback with Product and Engineering to help inform improvements
• Identify and support expansion opportunities, partnering with Sales on long-term account strategy
• Track and support customer success metrics, including adoption, program health, CSAT, NPS, time-to-value, and issue resolution
• Support Sales → Post-Sales onboarding and handoff, helping establish goals, success criteria, and alignment early
• Maintain a consistent onsite presence (approximately 4 days/week) to stay connected to agency operations and needs

Mission Engineer

Support Engineer

• Develop a complete understanding of Dedrone by Axon Airspace Security Solutions.
• Provide Level 1 and Level 2 technical support for the Dedrone by Axon product family to customers and partners worldwide.
• Research and identify solutions to resolve software and hardware issues.
• Diagnose and troubleshoot technical problems, including account setup and network configuration.
• Take ownership of reported customer issues and drive them through to resolution.
• Track internal and external requests and technical issues within agreed time limits.
• Update, maintain, and monitor customer systems as part of a full-service support model.
• Ensure all requests and issues are accurately logged.
• Prioritize and manage multiple open issues at the same time.
• Document technical knowledge in the form of notes, manuals, and internal resources.
• Follow standard escalation procedures for unresolved issues.
• Collaborate with engineering and development teams to support root cause analysis when needed.
• Participate in on-call support and weekend coverage.

Technical Support Engineer I

• Own the day-to-day relationship with one of Axon’s key customers to build a long-term, strategic partnership
• Provide best practices and technical expertise to help stakeholders achieve their operational goals through the use of Axon’s products
• Work closely with multiple cross-functional teams by providing invaluable insight into customer needs and challenges
• Continuously focus on making your customer more efficient and more confident in their daily workflows
• Achieve mastery of all Axon technologies and products
• Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations, and conversations with VP-level and senior stakeholder audiences
• Manage customer expectations, keeping customers satisfied while ensuring expectations remain realistic
• Provide tier-2 technical support
• Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances
• Develop relationships with key partners to support growth within the customer account
• Where possible, improve or develop technical documentation to ease understanding and usage of Axon products and services
• Communicate customer feedback across multiple teams and divisions within Axon to drive product development and continuous improvement
• Maintain customer confidence, especially in high-pressure situations
• Report, as needed, to various agency locations to ensure project timelines and objectives are being met
• Deliver customer training related to relevant Axon products, workflows, and integrations
• Serve as a trusted advisor within a public safety, corrections, or government environment, helping the customer maximize operational value from their Axon investment

Analyst

• Serve as the Compensation Partner for a specific line of business, collaborating closely with that vertical’s HR Leader to advise on all compensation-related topics, including offers, promotions, pay structures, and retention strategies.
• Own and lead major compensation programs such as Axon’s annual pay equity analysis, year-end compensation cycle, and/or XSP stock processes, ensuring rigor, equity, and flawless execution.
• Design, develop, and communicate global compensation programs that are market-competitive, scalable, and aligned to Axon’s business strategy.
• Conduct job evaluations, job leveling, and provide salary recommendations ensuring internal equity and external competitiveness across all regions.
• Partner with HR Business Partners and Talent Acquisition on complex internal and external offers; guide leaders with clear compensation storytelling and market context.
• Lead or support key annual processes — including salary planning, incentive design, and equity reviews — partnering with HRIS, Payroll, and Stock teams.
• Use AI and automation tools to improve compensation analytics, streamline reporting, and enhance decision-making — e.g., building dashboards, modeling market trends, and summarizing data-driven insights.
• Contribute to the development and governance of Axon’s job architecture, career frameworks, and pay structures that reward performance and impact.
• Analyze effectiveness and competitiveness of existing programs and model alternative scenarios to support business planning.
• Manage compliance with relevant pay regulations and maintain audit-ready documentation for global programs.

Compensation Analyst

Sales Engineer

• Partner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions.
• Conduct in-depth discovery with 911 centers, emergency management agencies, and public safety IT teams.
• Deliver engaging product demonstrations, technical workshops, and proof-of-concept sessions tailored to the agency’s environment.
• Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism.
• Translate complex technical concepts into clear, benefit-focused explanations for non-technical audiences.
• Serve as the subject-matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows.
• Provide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure.
• Advise agencies on best practices for network security, system interoperability, and deployment planning.
• Stay up-to-date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings.
• Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness.
• Collect and relay customer feedback to influence product roadmap and technical documentation.
• Support proposal teams with technical content, diagrams, and specifications.
• Assist marketing and partner teams in developing technical collateral, webinars, and events.
• Build trust with agency decision-makers, IT administrators, and operations leaders by demonstrating deep understanding of public safety workflows.
• Ensure technical confidence throughout the sales cycle to accelerate buying decisions.
• Represent Prepared at tradeshows, conferences, and industry events as a technical ambassador.