Axon

Mechanical Engineer

• Drive innovative product development from conceptualization to manufacturing
• Utilize creative problem solving skills to lead ideation of new product architectural concepts for subsystem and system level designs
• Construct and analyze high fidelity proof-of-concept prototypes
• Perform detailed mechanical analysis to ensure proper function through FEA, tolerance analysis, testing, and other exploratory means
• Collaborate regularly with both domestic and international stakeholders
• Work autonomously and collaboratively in an empowering and fast-paced environment
• Hone your engineering expertise in a dynamic learning environment focused on personal and professional development

Mechanical Design Engineer

Sales

• Own the business, not just the relationship:
• Manage the Amazon business end-to-end. Deep dive into inventory health, chargebacks, advertising efficacy, and demand planning.
• Negotiate with precision & integrity:
• Lead contract negotiations for new retail partnerships. You will partner closely with Legal to ensure all MSAs are compliant, sustainable, and fully authorized before ink hits paper. Compliance is a core competency at Axon, not an administrative hurdle.
• Modernize the Playbook:
• Move beyond "sell-in." Focus on sell-through, merchandising, and customer education. Use data to justify shelf space.
• Communicate with clarity:
• Distill complex problems into clear, actionable updates. Whether it's a Slack message or a QBR, your communication should be cohesive, thoughtful, and executive-ready.
• Lead with emotional intelligence:
• Foster a psychologically safe, collaborative environment. You stay cool under pressure, assume positive intent, and view feedback as a gift. You lift the team up and serve as a role model.

Retail Sales Director

Customer Support

• Engage with your customers through regular calls, business reviews and daily needs
• Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform
• Create success plans for your customers and document customer progress toward established goals and results
• Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned
• Communicating major milestones and updates to Sr. Leadership on a regular basis
• Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls
• Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment
• Learn and share industry best practices in order to solve customer needs

Senior Customer Support Manager

Sales Engineer

• Support the technical and value aspects of the sales effort across territory which will include: impactful and compelling technical presentations, architecture design discussions, competitive displacement, proof-of-concept engagements, leading RFP/RFI responses, solution demonstrations and technical workshops with customers and partners
• Support the smooth transition of the sales opportunity into successful delivery by our Professional Services and/or Partner network.
• Consistently research, network and ideate to become the regional “go to” resource for future solution opportunities, product roadmap development and thought leadership
• Present and evangelise Axon technical & business value propositions at industry events
• Develop in-depth technical knowledge of AXON and domain expertise within technology subject area
• Document customer feature requests and issues, providing feedback to sales and product management
• Provide support to product Test and Evaluations
• Execute customer site assessments targeting technology infrastructure assessments
• Transfer industry, technical and product knowledge to customers and colleagues
• Proactively plan to prevent pre and post sales issues to shorten time to revenue

Manager

• Lead, coach, and performance-manage a distributed team of Systems Integration Engineers with an emphasis on process adherence, documentation quality, and measurable outcomes.
• Oversee end-to-end implementations—hardware setup, integrations, configuration, and validation—ensuring delivery is consistent, safe, and standardized across all SIEs.
• Build, maintain, and continuously improve operational standards, including playbooks, runbooks, SOPs, and checklists.
• Partner with Engineering, Product, Support, PMO, and CSM to build structured feedback loops and improve workflows.

Manager, Technical Implementations

Solutions Engineer

• Lead on-site and remote implementation of Prepared’s solutions for public safety agencies, including hardware setup and system integrations.
• Serve as the primary technical point of contact during customer onboarding and early adoption, working closely with project managers and client stakeholders.
• Configure, ship, and support Prepared’s proprietary hardware and assist customers in integrating with their existing systems.
• Provide Tier 2 technical support and troubleshoot escalated issues from the customer support team.
• Collaborate cross-functionally with Engineering, Product, Support, and Customer Success teams to provide real-time feedback and improve implementation processes.
• Contribute to process and documentation improvements that enable future team scaling and first-call resolution by Support.

Senior Systems Integration Engineer

Customer Success Manager

• Maintain and nurture strong, long-term relationships with customers by understanding their unique needs, challenges, and goals.
• Serve as the voice of the customer within the organization, collaborating with product, support, and engineering teams to ensure customer feedback is integrated into future development.
• Regularly check in with open customers to anticipate their needs, identify challenges, opportunities for expansion, and offer solutions to improve their experience.
• Become a Prepared platform subject matter expert educating customers on the best ways to fully leverage all features to meet their operational needs.
• Focus on customer retention by ensuring high satisfaction and identify opportunities for upselling or cross-selling additional solutions that can further enhance their outcomes.
• Monitor customer usage metrics and proactively address any areas for improvement, ensuring customers are achieving their goals and adhering to best practices.
• Triage and resolve customer issues in collaboration with the technical support team, providing prompt solutions and maintaining a positive customer experience.
• Assist in refining and implementing the customer success strategy, tailoring

Senior Customer Success Manager

Account Executive

• Lead LPR Sales Strategy: Drive sales of Axon’s Fixed LPR cameras by identifying use cases, crafting tailored solutions, and closing deals in collaboration with Key Account Leaders.
• Be the Technical Expert: Act as the go-to resource for LPR product knowledge, implementation logistics, data workflows, and competitive differentiation.
• Support Complex Sales Cycles: Partner with KALs to engage decision-makers, RFPs, and drive long-term strategic opportunities within large public safety agencies.
• Deliver Demos & Field Proofs: Coordinate and deliver compelling product demonstrations, pilots, and customer education sessions to showcase the impact of Axon’s LPR technology.
• Collaborate Cross-Functionally: Work closely with Product, Engineering, Legal, Customer Success, and Field Sales to ensure smooth pre-sales and post-sale transitions.
• Champion the Customer Voice: Bring field insights back to internal teams to improve product-market fit and deliver long-term customer value.

Account Executive, Vehicle Intelligence

Account Executive, Vehicle Intelligence – LPR

• As a Senior Public Safety Sales Engineer, you are both a technical expert and a storyteller.
• You’ll work closely with Account Executives (AEs), Regional Sales Managers (RSMs), and customers to translate complex technical requirements into compelling solutions.
• You will lead discovery, configure and demonstrate our platform, manage technical validations, and ensure a smooth handoff to post-sales implementation.
• This role is ideal for someone who understands the intersection of technology, public safety operations, and customer success, and who thrives in a mission-driven, fast-paced environment.
• Partner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions.
• Conduct in-depth discovery with 911 centers, emergency management agencies, and public safety IT teams.
• Deliver engaging product demonstrations, technical workshops, and proof-of-concept sessions tailored to the agency’s environment.
• Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism.
• Translate complex technical concepts into clear, benefit-focused explanations for non-technical audiences.
• Serve as the subject-matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows.
• Provide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure.
• Advise agencies on best practices for network security, system interoperability, and deployment planning.
• Stay up-to-date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings.
• Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness.
• Collect and relay customer feedback to influence product roadmap and technical documentation.
• Support proposal teams with technical content, diagrams, and specifications.
• Assist marketing and partner teams in developing technical collateral, webinars, and events.
• Build trust with agency decision-makers, IT administrators, and operations leaders by demonstrating deep understanding of public safety workflows.
• Ensure technical confidence throughout the sales cycle to accelerate buying decisions.
• Represent Prepared at tradeshows, conferences, and industry events as a technical ambassador.

Senior Public Safety Sales Engineer

• Own the full sales cycle for a defined territory, from prospecting and discovery through close
• Manage both outbound prospecting and inbound leads to build and maintain a healthy pipeline
• Work directly with law enforcement customers, learning their needs and tailoring solutions
• Deliver product demos via phone, web conferencing, and occasional onsite visits
• Sell Axon’s integrated ecosystem of hardware, software, and service solutions
• Maintain accurate pipeline, activity tracking, and forecasting in Salesforce
• Grow existing accounts while continuously identifying new opportunities
• Participate in onboarding, training, and ongoing coaching to develop industry and product expertise
• Travel to client sites, conferences, and roadshows as needed

Sales Representative

Account Manager

• Lead and close SI framework contract opportunities across priority international markets, ensuring strong commercial outcomes
• Program-manage SI-led deals by aligning internal teams (product, legal, finance, operations, delivery) to accelerate contracting and execution
• Develop and expand SI relationships, strengthening joint account plans, governance, and long-term pipeline creation
• Enable system integrators and distributors to scale Axon adoption through cross-sell, upsell, and full-suite solution positioning
• Partner with regional sales leadership and Competitive Intelligence to shape go-to-market strategies for new and emerging markets
• Act as the voice of the SI and end customer, translating market requirements into internal alignment and clear next steps
• Manage partner/customer engagement through the lifecycle from framework structuring and quoting to contract signature—with consistent responsiveness
• Maintain pipeline integrity via disciplined Salesforce management, forecasting, and reporting
• Support partnership enablement: proposal development, pricing support, account planning, and pipeline hygiene
• Identify and implement process improvements that reduce friction, shorten cycle time, and improve partner/customer satisfaction
• Contribute to scalable framework contracting playbooks and repeatable GTM motions for high-priority regions
• Track and report performance against key KPIs including framework pipeline, conversion, revenue, and market signals

Business Development – Partnerships Lead

• Lead and Develop a High-Performing Sales Team
• Directly lead a team of T1200 Account Executives covering Axon’s most strategic State &amp; Local Law Enforcement accounts.
• Recruit, onboard, and develop top sales talent; build a high-bar, accountable, performance culture.
• Set clear expectations around territory planning, pipeline hygiene, prospecting, and ecosystem selling.
• Conduct regular 1:1s, field rides, and deal reviews focused on coaching to outcomes, not just activity.
• Create an environment of continuous learning around Axon’s expanding product set, competitive landscape, and public safety trends.
• Own Segment Strategy and Execution
• Build and execute a comprehensive go-to-market plan for the T1200 segment aligned with Axon’s strategic priorities.
• Define account segmentation, coverage models, and territory design to maximize growth and customer impact.
• Drive multi-product, multi-year, enterprise agreements that land and expand Axon’s ecosystem within agencies.
• Champion AI and real-time operations offerings as core to the Axon value proposition, not add-ons.
• Partner closely with Majors, Mid City, Small City, Inside Sales, and New Products leaders to ensure a coordinated coverage model across shared customers.
• Drive Forecasting, Pipeline, and Operational Rigor
• Own forecast accuracy and segment performance against quarterly and annual bookings targets.
• Establish disciplined pipeline standards (coverage ratios, stage definitions, conversion benchmarks) and hold the team accountable.
• Run tight operating cadences: QBRs, weekly forecast calls, and deal strategy sessions grounded in data.
• Leverage Salesforce and BI tools to understand trends in win/loss, product mix, pricing, and cycle time, and translate insights into specific actions.
• Lead Strategic Deals and Customer Relationships
• Act as executive sponsor on the highest-impact opportunities and renewals in the T1200 segment.
• Build deep relationships with chiefs, sheriffs, command staff, IT leaders, procurement, and political stakeholders to navigate complex decision processes.
• Guide the team through large, multi-year RFPs and competitive bids, ensuring we position Axon’s differentiated value and total cost of ownership.
• Orchestrate cross-functional deal teams (Sales Engineering, Professional Services, Customer Success, Legal, Finance) to deliver clean, scalable, and winnable proposals.
• Partner Cross-Functionally to Scale Impact
• Collaborate with Product, Marketing, Sales Strategy, Revenue Intelligence, and Customer Success to shape segment narratives and campaigns tailored to State & Local Law Enforcement.
• Identify whitespace, expansion, and cross-sell opportunities.
• Influence product roadmap with field feedback from strategic agencies.
• Represent the voice of the T1200 customer in internal planning, helping Axon prioritize what matters most to large agencies.

Director of Sales, Strategic Accounts – Southeast

Operations

• Lead day-to-day operational execution for Sky Hero from Brussels, acting as the local facilitator for sales, operations, and compliance activities.
• Oversee inventory for demo and operational units in Belgium, ensuring accuracy, readiness, and proper storage.
• Coordinate inbound and outbound shipments with SEG Germany and logistics partners, ensuring smooth delivery, reception, and returns across EU markets.
• Own demo logistics for in-office and field demonstrations, including kit prep, asset tracking, and return flows.
• Oversee on-site reception, unboxing, and handover of major customer orders, ensuring everything is checked, documented, and ready for use.
• Manage the designated restricted area (DRA) in Brussels, including safe housing, testing, and live-fire validation of highly sensitive components in line with Axon SOPs.
• Own the cross-functional GTM plan for Sky Hero / NextGen and subsequent hardware launches in Europe, from early planning through GA and post-launch scale.
• Break complex, multi-country launches into clear workstreams, milestones, and owners across Sales, Marketing, Operations, Compliance, Logistics (SEG Germany), Training, and Product.
• Run regular GTM readiness reviews: track dependencies, flag risks, and drive gaps to closure ahead of launch.
• Design and maintain repeatable GTM playbooks (checklists, templates, sequencing) so each new launch is faster and more reliable than the last.
• Define and track core launch health metrics (e.g., demo, inventory, training, and compliance readiness) and report them succinctly to leadership.
• Coordinate Axon/Sky Hero presence at key trade shows and industry events as part of GTM: which markets to prioritize, what to show, and how leads flow back into the sales funnel.
• Serve as the operational point of contact for local sales reps, country managers, and the Sky Hero sales lead ensuring they have what they need for meetings, demos, and pilots.
• Develop and guide Sales strategy and distributor engagement/management.
• Coordinate distributor and customer activities (demos, trials, field days), including scheduling, equipment readiness, and on-the-day execution.
• Manage lead capture and follow-up from trade shows and demos, ensuring clean handoffs into the sales pipeline and clear ownership by the right sales rep.
• Support smaller or operationally complex deals (e.g., multi-country logistics or unusual delivery constraints) by coordinating with Sales, Logistics, and SEG Germany — without owning pricing or commercial strategy.
• Provide practical, operations-focused input into RFI/RFP responses where local logistics or implementation detail is required.
• Partner with the central compliance team to execute local steps for product classification, certification, and shipping/handling of Generation 3 / NextGen and future platforms.
• Translate central compliance decisions into local action: documentation, labeling, storage rules, movement controls, and audit trails.
• Coordinate with external consultants or local partners when needed to meet country-specific logistics or compliance requirements.
• Maintain accurate local records to support audits and ensure traceability of shipped, stored, and deployed units.
• Act as an escalation and “white-glove” operational contact for high-profile or complex deployments, ensuring issues are triaged quickly with Customer Support, Product, and Engineering.
• Coordinate with training teams and local trainers so customers receive appropriate training during deployment and early adoption.
• Support RMA and service workflows from Belgium (intake, triage, packaging, onward shipment) in partnership with SEG Germany and central service teams.
• Serve as the hub between Sales, Operations, Compliance, Logistics, Training, and Product for Sky Hero activities in Belgium and nearby markets.
• Run regular operational and GTM cadence meetings (L10s, stand-ups) to track launches, major events, shipments, and risks.
• Manage a small local team (up to five direct reports), providing clear priorities, coaching, and structure across warehouse/ops, demo coordination, and support.
• Provide concise reporting on launch readiness, operational status, risks, and mitigation plans to leadership and partner teams.

Mechanical Design Engineer

Retail Sales Director

Senior Customer Support Manager

Sales Engineer

Manager, Technical Implementations

Senior Systems Integration Engineer

Senior Customer Success Manager

Account Executive, Vehicle Intelligence

Account Executive, Vehicle Intelligence – LPR

Account Executive, Vehicle Intelligence – LPR

Senior Public Safety Sales Engineer

Sales Representative

Business Development – Partnerships Lead

Director of Sales, Strategic Accounts – Southeast

Director, Operations