Key Account Leader

Axon

Key Account Leader responsible for selling Axon products and services to law enforcement agencies. Involves managing a book of business and maintaining relationships with major accounts.

Posted 6/25/2026full-timeNew Hampshire • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage and grow revenue and market share at designated agencies to maximize customer satisfaction and achieve strategic objectives
Develop and maintain client relationships to ultimately drive revenue growth
Develop and execute account strategy by collaborating with account team to deliver stronger, more relevant value propositions
Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities
Cultivate customer relationships and ensure effective service delivery to accounts
Focus on customer's satisfaction, know the customer's business and workflows, develop proper contact network within accounts
Work with and bring in experts/specialists where required
Oversee and know all account activities for your book of business
Own account relationship and drive overall customer satisfaction for assigned accounts
Responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to marketing
May provide customer product training as necessary
Accountable for individual expense budget management

Requirements

What you’ll need

Minimum of 5 years of demonstrated successful customer facing Software (SaaS / Cloud) Sales Experience
Minimum of 3 years’ experience managing a book of business of Major Accounts
Solution or consultative sales experience working within complex sales processes
Data management experience using Salesforce (preferred) or similar CRM
Strong understanding of Cloud and SaaS
Able to travel 70% + (3-4 days a week on the road) including overnight travel
Able to clearly and directly articulate complex solution offerings across technical and non-technical audiences
Startup experience & some vertical experience
Law Enforcement / Public Safety experience
Team Player: collaborate with various team members regularly
Ready to own & drive the territory

Benefits

Comp & perks

Competitive On-Target Earnings and 401K with employer match
Uncapped commissions
Discretionary paid time off
A supportive parental leave policy
Ride along with real police officers in real life situations, see them use technology, get inspired
And more...

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaSCloudcustomer facing salesconsultative salesdata managementSalesforceCRMaccount strategyforecastingexpense budget management

Soft Skills

customer satisfactionrelationship managementcommunicationcollaborationarticulation of complex solutionsteam playerstrategic thinkingproblem solvingcustomer servicenetworking