Embedded Technical Account Manager

Axon

Technical Account Manager managing key customer relationships for Axon. Focusing on customer success through Axon’s technology and products with continuous improvement efforts.

Posted 7/10/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudSwitching

About the role

Key responsibilities & impact

Achieve mastery of all Axon technologies and products
Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations, and conversations with VP-level and senior stakeholder audiences within your account
Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner
Manage customer expectations, keeping customers satisfied while ensuring expectations remain realistic
Provide tier-2 technical support
Provide limited redaction support, primarily in the form of technical guidance, training, and troubleshooting
Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances
Develop relationships with key partners to support growth within the customer account
Where possible, improve or develop technical documentation to ease understanding and usage of Axon products and services
Communicate customer feedback across multiple teams and divisions within Axon to drive product development and continuous improvement
Maintain customer confidence, especially in high-pressure situations
Maintain and develop relationships with other vendors within the agency to coordinate product installations, upgrades, and problem resolution when necessary
Report, as needed, to various agency locations to ensure project timelines and objectives are being met
Support customer deployment activities, implementation planning, product adoption, and operational readiness
Deliver customer training related to relevant Axon products, workflows, and integrations
Serve as a trusted advisor within a public safety, corrections, or government environment, helping the customer maximize operational value from their Axon investment

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
3+ years of experience working with major city, enterprise, or similarly complex customers
Proven track record of successfully managing customer relationships and technical projects
Experience with project management and product deployment
Understanding of SaaS, cloud providers/solutions, virtualization, and storage
Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and internet technologies
Ability to articulate technical concepts at a level appropriate to the audience, including clients with varying levels of IT knowledge and skillsets
Unmatched analytical, strategic, and creative problem-solving skills
Excellent interpersonal skills with strong written and verbal communication
Detail-oriented with excellent organizational and time management skills
Demonstrated ability to deal with change and excel in high-stress situations
Experience working with and supporting law enforcement, corrections, public safety, or other governmental agencies
Must be able to pass any required agency background check
Possess a valid driver’s license
Have access to reliable transportation

Benefits

Comp & perks

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementTechnical SupportProduct DeploymentRouting and Switching MethodologiesWi-Fi TechnologiesTelecommunicationsInternet TechnologiesTechnical Documentation ImprovementAnalytical Problem-SolvingTraining Delivery

Soft Skills

Exceptional Communication SkillsLeadership SkillsDetail-OrientedOrganizational SkillsInterpersonal Skills

Certifications

Bachelor’s Degree or Equivalent Work ExperienceValid Driver’s License