Technical Account Manager

Axon

. Achieve expertise in Dedrone technologies including DedroneTracker.AI C2 — cloud, on-prem, and offline variants — the full RF sensor portfolio RF-160, RF-310, RF-360, RF-560, AoA and TDOA configurations, Robin Radar, FLIR / Axis EO/IR PTZ cameras, and authorised mitigation systems in scope under the customer framework.

Posted 7/14/2026full-timeParis • 🇫🇷 FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Dedrone technologies and RF sensor systems, with a strong focus on customer relationship management and technical project execution. Proficient in network administration, deployment models, and bilingual communication to effectively support government and defense entities.

Highest-signal resume keywords

Dedrone Technologies ExpertiseNetwork AdministrationBilingual French and EnglishTechnical Project ManagementCustomer Relationship Management

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Applicant Tracking System Keywords

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Hard Skills

TCP/IPVLANsDHCPDNSSSHFirewallsVPNsLinux AdministrationWindows Server AdministrationAPI Integrations

Soft Skills

Effective CommunicationAutonomous WorkStrong Documentation DisciplineTailoring Technical DiscussionsCollaboration

Tools & Technologies

SalesforceDedroneTracker.AI C2RF SensorsFLIR CamerasAxis EO/IR PTZ CamerasActive DirectorySaaS ApplicationsHome Lab Setup

Certifications & Qualifications

French Government Security ClearanceHabilitation Confidentiel Défense

Industry Keywords

Law EnforcementDefenseGovernment EntitiesTechnical DeploymentRF/Sensor Field Engineering

Tech Stack

Tools & technologies

CloudDNSFirewallsLinuxSQLTCP/IP

About the role

Key responsibilities & impact

Achieve expertise in Dedrone technologies including DedroneTracker.AI C2 — cloud, on-prem, and offline variants — the full RF sensor portfolio RF-160, RF-310, RF-360, RF-560, AoA and TDOA configurations, Robin Radar, FLIR / Axis EO/IR PTZ cameras, and authorised mitigation systems in scope under the customer framework.
Serve as the primary technical liaison between Dedrone and the customer program office and site-level operational owners.
Participate in operational and technical meetings with the customer, ensuring effective communication and collaboration across stakeholders.
Build and maintain an internal Axon / Dedrone network to support both the customer-facing team and the customer’s project team — including SEs, the Sr Technical Program Manager, Product Management, Support, and R&D.
Provide hands-on field support across the deployment lifecycle: hardware reception and unpacking, sensor commissioning, mast and tripod setup, network connectivity validation, C2 platform configuration, and acceptance testing.
Assist the customer in inventory management of Dedrone hardware across sites in metropolitan France and overseas territories.
Monitor support tickets, provide tier-2 technical troubleshooting — sensor → network → server → UI — and escalate to L3 / R&D when necessary.
Maintain RF library currency for the customer’s threat environment — coordinate with Dedrone R&D on signature additions and DedroneDNA updates relevant to observed threats.
Ensure Service Level Requirements and contractual obligations are met.
Assist the Sr Technical Program Manager and PSO team by providing requested materials, information, and Voice of Customer documentation. Communicate customer feedback across Dedrone / Axon teams and collaborate to drive product improvements.
Identify and escalate risks to facilitate internal and executive collaboration.
Interpret and communicate Dedrone release notes, tailoring information relevant to the customer to enhance understanding and drive product adoption in coordination with the SE team.
Support invoicing and revenue-recognition checkpoints by ensuring reliable deployment counts and maintaining Salesforce and PSO tooling records.
Facilitate training and knowledge transfer for customer operators, including integrations — APIs, webhooks, Fusus-equivalent C2 connectors, ATAK/TAK integrations where in scope.
Assist in customer security assessments and vendor refresh assessments for major architectural changes.
Maintain knowledge of the customer’s technical landscape, including infrastructure, networking, security policies, and procurement processes.
Maintain and administer deployment records, including shipment tracking and RMAs across overseas territories.
Develop and enhance technical documentation and knowledge base articles to improve customer support, self-service capabilities, and overall product comprehension — including French-language operator guides as appropriate.
Coordinate closely with the third-party in-country installer on site readiness, physical installation, and L1 maintenance handoff.
Deploy with confidence through technical guidance, readiness planning, and go-live support.
Reduce implementation risk by identifying integration, configuration, access, and workflow dependencies early.
Improve adoption through role-specific enablement, training alignment, and adoption planning.
Strengthen technical health with proactive reviews, release readiness, and performance guidance.
Coordinate escalations as a dedicated technical partner who understands the customer environment.
Track progress against outcomes through a success plan, roadmap, and KPI review cadence.
Realise more value across operational adoption, platform health, staff productivity, and risk reduction.

Requirements

What you’ll need

French citizenship — required to work with sensitive government data; willingness to undergo French government security clearance, such as Habilitation Confidentiel Défense or higher as required.
Bilingual French and English — native French; professional written and spoken English.
5+ years of experience in an IT, network engineering, RF / sensor field engineering, or technical deployment role.
Experience working with law enforcement, defense, or government entities — strongly preferred.
Proven track record of managing customer relationships and technical projects successfully.
Ability to work autonomously to meet objectives with minimal oversight, particularly when embedded with the customer day-to-day.
Robust IT background, with working knowledge of:
Network administration: TCP/IP, VLANs, DHCP, DNS, SSH, firewalls, VPNs, LTE backhaul.
Linux and Windows Server administration, basic SQL, certificate management.
On-prem, offline / air-gapped, and cloud deployment models.
Active Directory / Entra ID and identity integration patterns.
API integrations and SaaS application administration.
Solid ability to tailor technical discussions to varied audiences — from operators and field users to technical authorities and executive sponsors.
Strong documentation discipline — architecture diagrams, runbooks, S2S handover packs, operator training materials.
Comfortable maintaining a home lab and learning new sensor / RF / radar / EO/IR technologies at depth.

Benefits

Comp & perks

Competitive base salary
Pension Plan
Life Insurance
Medical Insurance
30 days holiday entitlement plus public holidays and company holidays
Home occupancy allowance of EUR 8,000 per annum
Death & Disability Insurance
Provision of equipment for work
Continual Learning & Development
Mental Health benefits and assistance
A sense of purpose working for a mission that impacts our local communities and society as a whole